KIA at Napleton's Northlake

The best car dealer Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me Albert Dickerson called this morning to see how I was doing with my Kia. My car is the best. When I went to Kia last October, Albert stayed with me to make sure I got the best deal on my new Kia Forte. The car is wonderful. I would recommend Kia and Albert to everyone. More

Perfect personality he is the best I love the way he help me .was 2 days but he did it appreciate do much I am so happy because him ..thank you and God bless you I love the way he help me .was 2 days but he did it appreciate do much I am so happy because him ..thank you and God bless you More

Excellent service Shane was extremely professional and courteous. I always enjoy coming to this place. Clean and professional. I will definitely be back with a friend s Shane was extremely professional and courteous. I always enjoy coming to this place. Clean and professional. I will definitely be back with a friend soon More

Great service great deals Albert Was very helpfull the minute I walked in the building thanks to him I have a beautiful car with all the features I wanted!! Great salesman was Albert Was very helpfull the minute I walked in the building thanks to him I have a beautiful car with all the features I wanted!! Great salesman was never negative or rude & I loved the energy there !! They actually help you with anything you are looking for also you get advantages when you buy a car there ( warranty’s,free car washes & a lot more ) napleton is diffenatly the place to go . Thank you for your best service :). More

Yea!!! Steven was overall very good the deal took a bit of time but I got myself a new car! And I love my Mom for helping me get my new car and I love my wif Steven was overall very good the deal took a bit of time but I got myself a new car! And I love my Mom for helping me get my new car and I love my wife for being so sweet to me and how many more words do you need? More

Fantastic experience This dealership was top notch! Jon went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and This dealership was top notch! Jon went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a vehicle, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Northlake Kia (Jon in particular) to anyone who is looking for a new or used vehicle More

Financing Nightmare I, like several other patrons have experienced horrible customer service in relation to the financial aspect of this dealership. Countless calls an I, like several other patrons have experienced horrible customer service in relation to the financial aspect of this dealership. Countless calls and emails to Fred Hubschmitt (Finance), Dan (Finance), s/w Rosie (no assistance) and emailed GM Steve Veerapen. After using my vehicle as a gift trade-in along with a check down payment - my prior loan has yet to be paid off (45 days and counting). To make matters worse Kia has already sold my vehicle and has obviously been compensated for that sale. My credit rating will take a hit if I don’t make a payment on a vehicle I no longer own and that Kia has already sold. Be very cautious prior to buying from this Dealership !! More

Great Service Stephen was wonderful in helping us with the purchase of our Telluride. He made the process as smooth as possible. Would definitely recommend Stephen Stephen was wonderful in helping us with the purchase of our Telluride. He made the process as smooth as possible. Would definitely recommend Stephen to all. More

Great place to go if you want to be pushed aside My encounter with Napleton Northlake Kia was over a month ago but I wanted to take some time to cool off before I wrote my review. I went in by accide My encounter with Napleton Northlake Kia was over a month ago but I wanted to take some time to cool off before I wrote my review. I went in by accident (was at the wrong Kia dealership) and was met at the door by Jon Brown Stepan. Don't get me wrong the salesperson was wonderful to work with and the problems that I incurred were after I dealt with him. As I said that evening I went in to purchase a used vehicle that I saw advertised, however I was at the wrong location. Jon met me a the door and persuaded me to come in and he would help me to get the right car for me, I put a deposit down on the car and left that evening because it was late and the dealership was to call me the next day with the details of the final sale. It was extremely late so I was ok with waiting to complete the sale the next day. Long story short , I was not able to get the vehicle that I wanted at the monthly payments I could afford. So naturally if the purchase is not completed the deposit should be returned to the customer. I placed 7-8 phone calls over a three week period to get my deposit back. I was told everything from "we are waiting on the salesperson, can't issue a check because the ones that need to sign the check aren't in, we are working on it." Finally I found out that the gentleman in financing lost the original receipt showing that I left the deposit and I even had to scan over the copy that I had. Which really meant they never even started processing my refund if they never had the receipt in their possession . That was another lie ...Thank God I kept it !!!!! It took me a few days shy of a month to get my deposit back. It was like the dealership didn't care at this point since I wasn't purchasing a car from them. No matter if I was or not at the time you can be xxxx sure I am not in the future. Not only did I place several calls I went up there 3 times so they could put a face with the name of the person ringing their phone off the hook. I have never felt so disregarded by any other car dealership or retail establishment in my life. It took them exactly 8 seconds to swipe my debit card and take my money but it took the almost a month to return it. And even after it was returned I never got one single apology for the delay. The worst car dealership experience. DO NOT go to Napleton Kia unless you want to be lied to and given the run around. If you like that sort of thing then this this is the car dealership for you. More