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KIA at Napleton's Northlake
Palm Beach Gardens, FL
478 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 478 reviews
June 23, 2019
False advertising. Online advertising gave a specific price for a car. I called to confirm the price and all additional fees. When it came time to purchase the car the p Online advertising gave a specific price for a car. I called to confirm the price and all additional fees. When it came time to purchase the car the price was increased and an additional $1500 dealer fee had been added. They reduced the price and fee a little but refused to honor the advertised price. Salesman was knowledgeable but dealer does not honor their advertised prices and was dishonest about the dealer fees. More
by Rob b
Employees Worked With
June 20, 2019
Second Key Tony the sales manager was great and kept his promise, He ordered the second key and had it activated by service department (Aaron Clark did a great j Tony the sales manager was great and kept his promise, He ordered the second key and had it activated by service department (Aaron Clark did a great job). It was suggested to my husband that we should get an alignment, however due to the fact that we had just purchase the car on June 9, 2019 I did not think it would have needed that. Therefore I called the service advisor and was told that service was not something they do to per-certified use cars, they only go by a certain check list and car alignment is not included, also I need EFI Service (Fuel Injection Cleaning Service). I guess the check list for a used car is very limited. Now I just purchased the car and already we need to spend $280.68. The car did not have the SD card for the navigation system; therefore we had already spent $100.00 for that. I wonder what's next. More
by 53redlips!
Employees Worked With
Tony Sale's Manager and Aaron Clark Service Advisor
June 08, 2019
Excellent Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very f Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very friendly and professional gentleman. Gave you a good feeling More
by Pat
Employees Worked With
Arron Clark
June 07, 2019
No collision in getting an estimate This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the esti This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the estimate. She was professional, patient, treated me like I mattered, and explained the estimate to my satisfaction. Can't ask for much better than that. More
by digug
Employees Worked With
Roxanne Guzman
May 29, 2019
Best Automobile Purchasing Experience I have a problem .... I had the best experience in the purchase of my new car.I can tell you that the manager, Tony, will make it easy for me to come I have a problem .... I had the best experience in the purchase of my new car.I can tell you that the manager, Tony, will make it easy for me to come back again and buy another car. More
by Ira
Employees Worked With
Tony and Matthew
May 21, 2019
Used car experience Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not pushy with warranties...A good experience! More
by TJ triumph
Employees Worked With
Tony, Albert
May 19, 2019
Great service. Carolina is the best service advisor I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficie I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficient. Always greets with a smile and great customer service. I highly recommend her. More
by nkg33410
Employees Worked With
Carolina Legg
May 19, 2019
Buyer Beware!! We got scammed. 3 card midnight monte with these jokers. Scammed my family by leading us to believe they were taking in our VW for a trade-in lease, when it fact they 3 card midnight monte with these jokers. Scammed my family by leading us to believe they were taking in our VW for a trade-in lease, when it fact they left the trade-in out of the equation so they could work out a lease within our stated budget. We got the lease we were looking for, EXCEPT they lied straight to our faces and effectively claimed we dumped our VW on their lot(a car that still carried clear value). They got their deal before end of month deadline, but could only do so by tricking us into believing we were trading in our car. Why would anybody simply dump a car at a dealership lot that they owed money on and still carried clear value????? Of course there is no reason. They pulled this stunt off on a family of four, which included our two small children we had at the dealership until just past midnight. Talk about no shame. We had numerous taped calls with them where it couldn’t have been more crystal clear that we were trading in our car. They just cut that part out last second. Oh, and because we supposedly “dumped” our car on their lot, we no longer have any rights to the car but still owe the same thousands of dollars on it. These guys haven’t returned a single phone call on the matter in over six months. I’ve had three separate conversations with somebody at this dealership over the phone where they took my story/info and claimed to be appalled with the situation. Every time the “person” who deals with such matters is tied up. Every time I’ve been told somebody will reach out to explain their side. NOT ONCE have I ever received a return phone call addressing the matter. I’ve never been rude on the phone. They really think we’ll just eventually go away and they can glue their head in the sand. Not happening. This place is a massive joke. Run away!!!! More
by KiaNapelton Scam
Employees Worked With
Team effort
May 13, 2019
Jon is honest, straight forward, and fun! Although Jon could not solve my immediate issue, (it was out of his hands,) he gave me some very reassuring suggestions and ideas. He is honest, strai Although Jon could not solve my immediate issue, (it was out of his hands,) he gave me some very reassuring suggestions and ideas. He is honest, straight-forward and has a wonderful sense of humor. If you need to buy a car, I highly recommend Jon! Thanks Jon for all of your ideas. More
by Orca72
Employees Worked With
Jon Brown-Stepan
May 11, 2019
Great service John Abdul and Tony Nachef were excellent! I c Great service the management John Abdul and Tony Nachef were excellent! I can’t say enough about Ricardo Simpson my sales person he was very knowledge Great service the management John Abdul and Tony Nachef were excellent! I can’t say enough about Ricardo Simpson my sales person he was very knowledgeable and professional hard to find these days. I would recommend this Dealership to my friends and family. My wife loves her new stinger! More
by Jimmy
