Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
KIA at Napleton's Northlake
Palm Beach Gardens, FL
473 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 473 reviews
May 21, 2019
Used car experience Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not pushy with warranties...A good experience! More
by TJ triumph
Employees Worked With
Tony, Albert
May 19, 2019
Great service. Carolina is the best service advisor I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficie I have been going to this dealership for may years. I always make sure that Carolina is my service adviser. She is straightforward,honest. and efficient. Always greets with a smile and great customer service. I highly recommend her. More
by nkg33410
Employees Worked With
Carolina Legg
May 19, 2019
Buyer Beware!! We got scammed. 3 card midnight monte with these jokers. Scammed my family by leading us to believe they were taking in our VW for a trade-in lease, when it fact they 3 card midnight monte with these jokers. Scammed my family by leading us to believe they were taking in our VW for a trade-in lease, when it fact they left the trade-in out of the equation so they could work out a lease within our stated budget. We got the lease we were looking for, EXCEPT they lied straight to our faces and effectively claimed we dumped our VW on their lot(a car that still carried clear value). They got their deal before end of month deadline, but could only do so by tricking us into believing we were trading in our car. Why would anybody simply dump a car at a dealership lot that they owed money on and still carried clear value????? Of course there is no reason. They pulled this stunt off on a family of four, which included our two small children we had at the dealership until just past midnight. Talk about no shame. We had numerous taped calls with them where it couldn’t have been more crystal clear that we were trading in our car. They just cut that part out last second. Oh, and because we supposedly “dumped” our car on their lot, we no longer have any rights to the car but still owe the same thousands of dollars on it. These guys haven’t returned a single phone call on the matter in over six months. I’ve had three separate conversations with somebody at this dealership over the phone where they took my story/info and claimed to be appalled with the situation. Every time the “person” who deals with such matters is tied up. Every time I’ve been told somebody will reach out to explain their side. NOT ONCE have I ever received a return phone call addressing the matter. I’ve never been rude on the phone. They really think we’ll just eventually go away and they can glue their head in the sand. Not happening. This place is a massive joke. Run away!!!! More
by KiaNapelton Scam
Employees Worked With
Team effort
May 13, 2019
Jon is honest, straight forward, and fun! Although Jon could not solve my immediate issue, (it was out of his hands,) he gave me some very reassuring suggestions and ideas. He is honest, strai Although Jon could not solve my immediate issue, (it was out of his hands,) he gave me some very reassuring suggestions and ideas. He is honest, straight-forward and has a wonderful sense of humor. If you need to buy a car, I highly recommend Jon! Thanks Jon for all of your ideas. More
by Orca72
Employees Worked With
Jon Brown-Stepan
May 11, 2019
Great service John Abdul and Tony Nachef were excellent! I c Great service the management John Abdul and Tony Nachef were excellent! I can’t say enough about Ricardo Simpson my sales person he was very knowledge Great service the management John Abdul and Tony Nachef were excellent! I can’t say enough about Ricardo Simpson my sales person he was very knowledgeable and professional hard to find these days. I would recommend this Dealership to my friends and family. My wife loves her new stinger! More
by Jimmy
May 10, 2019
Amazing Experience 5 stars doesnt even begin to justify the amazing experience we had with John and Shane. They provide great customer service. I wouldn’t hesitate to re 5 stars doesnt even begin to justify the amazing experience we had with John and Shane. They provide great customer service. I wouldn’t hesitate to recommend their services.. More
by Shirley
Employees Worked With
Shane Richards, John Abdul
May 04, 2019
Salesman Stephen Smith is outstanding. Went above and beyond to explain all the tech and features. Very knowledgeable and straightforward. Highly recommend t Stephen Smith is outstanding. Went above and beyond to explain all the tech and features. Very knowledgeable and straightforward. Highly recommend to serious buyers. Friendly. More
by Smith527
Employees Worked With
Stephen Smith
April 30, 2019
Sold me a car Jon is the best . He is a straight shooter no bs and looks out for his customers . He is willing to go out his way to make it happen . Jon is the best . He is a straight shooter no bs and looks out for his customers . He is willing to go out his way to make it happen . More
by Riley@2019
Employees Worked With
Jon Brown-Stepan
April 27, 2019
THE ABSOLUTE BEST Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice witho Jon was amazing!!!! He was so sweet and he kept me in the loop with everything going on. He was able to get me into a brand new car of my choice without having to lose much. By far the best car sales men! Thank you so much Jon! ?? More
by taylorannmarie14
Employees Worked With
Jon Brown-Stepan
April 25, 2019
Telluride Order Jon Brown-Stepan made the ordering process great. Not only does he know what he's talking about, but he is a salesperson who both knows what he's tal Jon Brown-Stepan made the ordering process great. Not only does he know what he's talking about, but he is a salesperson who both knows what he's talking about and is a nice guy. His friendly np pressure approach was a refreshing change from other dealers. Great guy and great dealership. More
by segalldp
Employees Worked With
Jon Brown-Stepan
