KIA at Napleton's Northlake

Exceptional customer service We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited t We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited to have purchased this car with him. The GM Sam even came out and spent time with us while Ricardo did some searching. Financing and trading our car in was easy. Carolina came out explained how to contact her should i need anything service related. Everyone was extremely helpful in making this purchase exactly what we wanted. We couldn’t have had a better experience! Thank you Ricardo, Sam, and Daniel! We love our new Telluride!!! More

Albert Dikerson was very genuine and trust worthy Very pleased with Napleton Kia Northlake! Albert made the car buying experience a great one and was very knowledgeable and helped put me in the perfec Very pleased with Napleton Kia Northlake! Albert made the car buying experience a great one and was very knowledgeable and helped put me in the perfect vehicle! Albert was the best sales representative I’ve ever dealt with at a dealership and will be back to use him in the future. More

Service was EVERYTHING!! My husband and I purchased a 2019 Kia Sorrento. The service rendered at Napleton Northlake Kia was amazing from the front desk to the finance office. My husband and I purchased a 2019 Kia Sorrento. The service rendered at Napleton Northlake Kia was amazing from the front desk to the finance office. Our salesman Mr. Jon ROCK! He made my family feel very welcome and comfortable with our visit. The test drive was very informational...........Mr. Jon had his listening ears on. He was very attentive to our wants needs and cares. Mr Jon is very knowledgeable about what he does at Napleton Kia. We are very very happy with our purchase..........1st Kia and loving it. More

Awesome service I would like to take this opportunity to write a review about my experience at Northlake Kia, from the time me and my family walked in we were greeted I would like to take this opportunity to write a review about my experience at Northlake Kia, from the time me and my family walked in we were greeted with a pleasant experience with the Management Staff And also our Sales Rep Jon Brown-Stepan, who took his time and allowed us to walk around and enjoy the New Car inventory. He did not force anything on us and answered every question that we had for him and very knowledgeable about every Vehicle on the Kia Dealership Lot. The service was so excellent that we purchased 3 vehicles at one time and we purchased the vehicles that we wanted, both are 2019 Kia Sorento and Forte and another is a 2016 Forte. Mr. Jon Brown-Stephan is a big asset to the Company and very customer friendly and loyal to the customers, I will definitely recommend The Kia Family to my friends and family that are looking for a vehicle from what me and my family had experienced. More

Service The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. He is courteous and very knowledgeable. More

Right Car - right price - complete deal My wife and I purchased a 2019 Niro Hybird today - excellent car but just as important - excellent service. We were promptly greeted at the door, intr My wife and I purchased a 2019 Niro Hybird today - excellent car but just as important - excellent service. We were promptly greeted at the door, introduced to Jon who then took us on a drive. He explained the vehicle, options, differences and then we got to pricing. He worked with us to get us fair pricing for the car we wanted. After filling out some forms, we went to lunch, they prepared for financing discussion when we returned and some good conversation and again, options, were presented to us. We purchased the car and drove off the lot... Very happy with our purchase and all those involved that made it happen. We are definitely clients now as this will be the 3rd Kia we have purchased - but - the first from Napleton Northlake.... No need to look further. More

Terrible, terrible, terrible So from week to week there prices change on a vehicle (which okay they can do that) but to go up a few thousand from one week to the next (literally) So from week to week there prices change on a vehicle (which okay they can do that) but to go up a few thousand from one week to the next (literally) shows you how crazy and arbitrary they are. Even if you call first and get pricing that is supposed to be out the door price. They somehow managed to tag on an extra $3000 (no lie) in fees that were not listed. So whatever price they have on Cargurus you will not even get close to that when you go in. Yes I understand there is tax, tag, title and even their dealer fee of $899 (higher than most) but still they managed to add another few thousand in "VIP" costs on top of all those listed above. None of these were listed on their website or Cargurus. So for example, car listed at 15,500k was about 20K when all was said and done. Very sleazy dealership - stay away!! More