KIA at Napleton's Northlake

Rocco was amazing! He really took my wants and needs into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisio into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisions I needed to make. More

Rocco was extremely easy to work with and has the utmost patience. I was treated courteously and professionally and give Rocco an A plus plus ! patience. I was treated courteously and professionally and give Rocco an A plus plus ! More

This place is a nightmare. I've never had such bad service in my life. They don't answer the phones unless it's sales department of course. They do the bare minimum. I tell everyone I know to get thei service in my life. They don't answer the phones unless it's sales department of course. They do the bare minimum. I tell everyone I know to get their cars anywhere else but here. I regret spending thousands on my car at this establishment. They've had my car for 2 days for a flat tire and I can't get anyone on the phone to get an update. My next step is calling the BBB. I don't have one positive thing to day about them. They offer discounts if you leave a positive review so don't be fooled! More

Dom and Sal were the best! Really worked with me and helped me find the car I wanted. I highly recommend. They have your best interest at heart and really care for their customers. helped me find the car I wanted. I highly recommend. They have your best interest at heart and really care for their customers. More

Jonathan was very helpful and friendly. He assisted me in purchasing the audi I was looking for, was very respectful toward me and my family, and made sure we were taken care of every step of the way. purchasing the audi I was looking for, was very respectful toward me and my family, and made sure we were taken care of every step of the way. More

Brought my car in because it was making a loud sound. This was my third attempt at trying to find the source. They found it and took care of it right away, what a relief! Thank you for your help Robb! This was my third attempt at trying to find the source. They found it and took care of it right away, what a relief! Thank you for your help Robb! More

Please go to Napleton Northlake If you have any doubt about getting service at a dealership. Everyone is so pleasant, and their work is done perfectly and quickly. Thank you to Robb Minier for overseeing about getting service at a dealership. Everyone is so pleasant, and their work is done perfectly and quickly. Thank you to Robb Minier for overseeing that the work on my car was done properly! More

Originally came in to deal with a service issue.. met with the Robb Minier, the service director. He not only addressed the issue immediately but was extremely professional. with the Robb Minier, the service director. He not only addressed the issue immediately but was extremely professional. More

Very impressed with this dealership. Have purchased several cars from them, but have only recently started coming here for service. They did not disappoint. Great shop! several cars from them, but have only recently started coming here for service. They did not disappoint. Great shop! More

Three times I dealt with their customer service dept. Three times I was extremely frustrated Martin the worse telling me a part comes in a standard color my car is snow white not standard Six days of cal Three times I was extremely frustrated Martin the worse telling me a part comes in a standard color my car is snow white not standard Six days of calling before someone answered the phone two days waiting on Martian to text me with a price three more days of calling only to get Martin again . A two hour service appointed only to have my oil changed and a somewhat carwash Not sure what they did but I know my filters were not changed my fluids not filled and my tires not rotated three thing I requested to have done Valvoline completed it all it less then 30 min. More