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KIA at Napleton's Northlake
Palm Beach Gardens, FL
473 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 473 reviews
October 31, 2024
Went to Kia Dealr here and talked to Cole Brabley. Very helpful young man. Answered all my questions. I would recommend him to help you buy a car. I didn't buy a car at this time . But was just inqui Very helpful young man. Answered all my questions. I would recommend him to help you buy a car. I didn't buy a car at this time . But was just inquiring about them and cost. But when ready I will talk to Cole More
by Caden and Charlie yt bradley
Employees Worked With
Cole Bradley in sales
September 11, 2024
Thank you to JB, Cody and the rest of the team for making my Telluride purchase experience pleasant and for being so knowledgeable and attentive without ever being too pushy or aggressive. Most importantly, my Telluride purchase experience pleasant and for being so knowledgeable and attentive without ever being too pushy or aggressive. Most importantly, the pricing was transparent and there were no hidden fees in the paperwork. Overall, Napleton exceeded my expectations with their exceptional customer service, attention to detail, and commitment to making the car-buying process smooth and enjoyable. I highly recommend them to anyone in the market for a new or used car! More
by JP
Employees Worked With
Cody, JB, Nicole
September 05, 2024
Heather Wright was my sales rep. and I could not ask for anything better. I was crushed for time and she hustled up everyone to get in and out. Thank you Heather Rocky Bowe and I could not ask for anything better. I was crushed for time and she hustled up everyone to get in and out. Thank you Heather Rocky Bowe More
by rockyb818
Employees Worked With
Heather Wright
June 25, 2024
Their finance department WILL NOT return any calls. I have called at least 30 times over the past month and no one will return a call. Worst service EVER!!!! Go somewhere else. I have called at least 30 times over the past month and no one will return a call. Worst service EVER!!!! Go somewhere else. More
by mkenneymail
Employees Worked With
Finance
April 19, 2024
When to the service department multiple times to get my AC fixed and after 7 different days with my car at the repair shop plus waiting almost 3 weeks for them to get their diagnostic equipment repaired, I AC fixed and after 7 different days with my car at the repair shop plus waiting almost 3 weeks for them to get their diagnostic equipment repaired, It has now been 10 weeks and I still dont have any air. Each time they want to charge me again for my warranty work and for diagnosis but they never fix the problem. Dont waste your time at this repair shop go somewhere else. Also be aware that they prey on the elderly here. They will try to charge you for services they didnt provide or for things you dont need. More
by rhamilton16
Employees Worked With
The service department manager who is condescending and arrogant
April 08, 2024
Dickenson was a true gentleman he was kind courteous and respectful he listen my needs and made the extra effort to explain every little detail about the car I bought he even followed up a few weeks later respectful he listen my needs and made the extra effort to explain every little detail about the car I bought he even followed up a few weeks later to see if my wife like the car. More
by Roben
Employees Worked With
March 18, 2024
They refuse to take accountability for their xxxx poor service. Buying the car is usually fine because they’re making money, the Kia care package on the other hand is a total waste of money. The service c service. Buying the car is usually fine because they’re making money, the Kia care package on the other hand is a total waste of money. The service center is the absolute worst. They took my car in for service routine oil change, never put the cap back on and my car dumped oil everywhere even on my way home, and they said nothing, weren’t even surprised by it and never topped off any other fluids either. I took it in for a recall in August, was told last month during this specific oil change above that the recall was never done and added it to the service that day, then they said they didn’t have time for it because a phone charger was in the way so it wasn’t done, then told me when I picked it up that the recall was done in August but never marked off. I still have zero clue if that recall was ever actually done with all the back and forth and clear lies. They call my phone and tell me one thing and when they missed something they just skipped it over and called my husband 2 minutes later that the car was ready for pickup, never intending to finish the work the vehicle was taken there for. Just nothing but lazy sloppy work, they lie to you about their inept abilities to do their jobs, and cover for each other when someone almost blows your engine on your brand new vehicle because they couldn’t complete a simple oil change. Also never rely on their shuttle service, it’s never available even if you schedule your appointment for it to be available to you, you’ll just spend $10-20 ubering home when they wait until you drop your car off for the day to let you know you have no other way home. And yes a simple oil change takes them from 8:00am to 4:00pm. I’d rather go to the take 5 down the road who has impeccable service than pay for this stupid Kia care package where literally there’s no one there who cares about your vehicle, your time, their jobs, or knowing how to even do their jobs. The service manager is incredibly rude, she will gaslight you and avoid any responsibility for her employees lack of knowledge or wrong doing, her attitude is beyond unprofessional. NEVER trust them with your vehicle maintenance at this location, you’ll be disappointed every single time. Garbage service, garbage service team. None of them know what they’re doing. More
by candace041295
Employees Worked With
Steve ignowski
December 28, 2023
Mr. Yefim Koza turned out to be a great salesman. He was reasonable and understanding and showed high professionalism. Thank you very much for such a good care of me. I wish you and yours all the best on th reasonable and understanding and showed high professionalism. Thank you very much for such a good care of me. I wish you and yours all the best on the incoming New Year. More
by kazik123
Employees Worked With
