Jubilee Chrysler Dodge Jeep Ram - Service Center

My initial experience was questionable due to the fact that I waited for someone to talk with me about my car for over an hour even though I had a service appt. for 9:30am. Nevertheless, when I did go ba that I waited for someone to talk with me about my car for over an hour even though I had a service appt. for 9:30am. Nevertheless, when I did go back to check, a couple of the men on the back row were more than courteous to make up for the initial guy's confusion. Michael Robinson, took my information and went out to check & log in my car. He & the "Mike" at the desk next to him were exceedingly pleasant & helped sooth my feelings. After a while I was advised of the things that needed to be taken care of in my van. New tires, which I was told had dry-rotted needed to be replaced & they suggested new tires w/install at around $1,500. Since I rarely drive the van and absolutely could not justify $1,500. for new tires that may also dry rot, I opted not to get the tires. I also ask them to check the latch on the lift gate as it had recently stopped working when prompted by the key or auto button on the console. I was told that it would probably require removing the back panel of the lift gate which I knew would cost more than I could handle. I also asked if they could lay the middle seat down into the undercarriage mode as the right seat had been moved, but after they checked they said that it was not working and might be a broken cable or something, but again I asked them not to worry about it since I knew it would cost too much to remove & possibly replace a cable. Thus, after the service was done on my 2011 Chrysler T&C van my total bill was just under $55.00 - an amount I was most relieved by especially since it included new wiper blades. Therefore, my overall experience was above average.... to wonderful! Pick somewhere in the middle thanks to your Service man & Mike & Michael Robinson. More

Purchase experience was good but service takes too long. Had the oil changed and it took them 2.5 hours for about a 30 minute job. When my service contract is up I will go somewhere else for service. Had the oil changed and it took them 2.5 hours for about a 30 minute job. When my service contract is up I will go somewhere else for service. More

Great service as always! Our consultation was thorough, friendly and very helpful. I’ve been coming there for years and have always been pleased during my visits. friendly and very helpful. I’ve been coming there for years and have always been pleased during my visits. More

Ken Baker is great and always makes sure things are done right! Thank you Ken and P.J ! right! Thank you Ken and P.J ! More

Troy Yost has been my Service writer for about 5 years. He always goes above and beyond for us. Me and my husband absolutely love him!! He always goes above and beyond for us. Me and my husband absolutely love him!! More

Terrible service, I wasn't able to check on my car and the work wasn't completed, and they had lame excuses when I arrived. the work wasn't completed, and they had lame excuses when I arrived. More

The dealer service rep was courteous and knowledgeable about my problem and set up repairs quickly. He also kept in contact with me about the progress and completion of my repairs. I was well satisfied! about my problem and set up repairs quickly. He also kept in contact with me about the progress and completion of my repairs. I was well satisfied! More

worked with Troy and He went out of his way to lto make sure I could use the Auto Nation Synchrony card so I could get the 6 months free interest. sure I could use the Auto Nation Synchrony card so I could get the 6 months free interest. More

Had car since April. Kept being lied to about parts not being available only to be told in August to pick up car because the technician didn’t wanna be bothered with the repair. Had to get car towed off th being available only to be told in August to pick up car because the technician didn’t wanna be bothered with the repair. Had to get car towed off the lot because the car was never looked at and the battery was dead and tire was flat. Car was in the same spot it was in when I took it tgere More

Ken Baker , service rep is excellent. Professional and informative. Customer satisfaction is important to him. Quick service with explanation of all systems checked by service informative. Customer satisfaction is important to him. Quick service with explanation of all systems checked by service More