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Joyce Koons Honda

Manassas, VA

4.7
3,007 Reviews

10640 Automotive Dr

Manassas, VA

20109

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3,007 Reviews of Joyce Koons Honda

August 17, 2024

Service was awesome, Amy kept us up to date on everything. She was so nice and helpful. More

by Kim P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Wegner
Aug 20, 2024 -

Joyce Koons Honda responded

Thank you, Kim! I'm thrilled to hear you had an awesome service experience at Joyce Koons Honda. It's great to know that Amy was able to keep you updated and provide helpful assistance. I appreciate your kind words and hope to see you again soon! Sincerely, Tony Nguyen, Service Manager

August 07, 2024

Talked with a service advisor, Mark Schlenker,to schedule vehicle for service. He is knowledgeable and extremely helpful. The service was done when scheduled and completed in a timely manor. More

by Onerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Aug 08, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! I greatly appreciate your kind words about Mark and the service you received at Joyce Koons Honda. It's fantastic to hear that everything went smoothly and was completed on time. I look forward to seeing you again for your next service! Sincerely, Tony Nguyen, Service Manager

July 31, 2024

I really like this dealership. Lots of professionals working there. It is clean and the salesmen are very nice. Great customer service. I would recommend this place to anyone. More

by Bebee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Huntington, Darius Blagmon, Fernando Lacayo, Cindy Griffin, Oscar Quezada, Sam Noori
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Joyce Koons Honda. Our team takes pride in providing great customer service in a clean and welcoming environment. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Shawn McGregor, General Manager

July 31, 2024

Mark is amazing! He is accommodating and thoughtful. I was considering leaving the dealership due to overpriced services. However, Mark's assistance made it all worth More

by asem.othman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your feedback! We appreciate you sharing your experience with us at Joyce Koons Honda. We’re glad to hear that Mark was able to assist you and make your visit worthwhile. Your satisfaction is important to us, and we value your input regarding our service pricing. Please don’t hesitate to reach out if you have further concerns. We look forward to seeing you again! Sincerely, Tony Nguyen, Service Manager

July 30, 2024

Mark Schlenker was excellent, helpful and knowledgeable. His expertise and coaching helped aid our service decision. More

by Carayiannisdan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Jul 31, 2024 -

Joyce Koons Honda responded

Thank you for your wonderful review! I'm thrilled to hear that Mark provided you with excellent service and helped you make informed decisions regarding your vehicle. At Joyce Koons Honda, I strive to deliver knowledgeable and supportive experiences. I look forward to seeing you again soon! Sincerely, Tony Nguyen, Service Manager

July 28, 2024

Great service from Mark Schlenker. He made sure the car was taken care of in a timely fashion. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Jul 30, 2024 -

Joyce Koons Honda responded

Thank you, Andy, for sharing your positive experience with us at Joyce Koons Honda! I'm delighted to hear that Mark provided you with great service and took care of your car promptly. I appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Tony Nguyen, Service Manager

July 23, 2024

The service rep was very good but the company tried to suck money out of customers anyway they can looked at my invoice and found something called fees for 69 dollars I called and questioned the service r More

by nabil25
Recommend Dealer
Yes
Employees Worked With
Amy Wegner
Jul 24, 2024 -

Joyce Koons Honda responded

Thank you for sharing your feedback with us, Nabil. We appreciate your loyalty and don't want to lose a valuable customer. Please know that transparency is important to us, and we strive for clarity in all transactions. At your earliest convenience, please feel free to reach out to us directly if there is anything we can do to improve this experience for you. Sincerely, Tony Nguyen, Service Manager

July 17, 2024

Staff is very friendly and helpful. They are very professional and make sure they answer all questions. Highly recommend this dealereship More

by Terps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Girma Mersha
Jul 18, 2024 -

Joyce Koons Honda responded

Thank you for the glowing 5-star review! We are thrilled to hear that you found our staff to be friendly, helpful, and professional. Ensuring all your questions were answered is always our top priority. We appreciate your recommendation and look forward to welcoming you back to Joyce Koons Honda in the future. Sincerely, Shawn McGregor, General Manager

July 12, 2024

Used Sam's Club Auto Buying Program. Koons Honda gave us a great price on a new Honda Civic Hatchback. Ok value on trade-in if you don't want the hassle of selling privately. Sales perso More

by anotherscrewedcustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Miller, Girma Mersha, Frankys Agbomenou
Jul 17, 2024 -

Joyce Koons Honda responded

Thank you for choosing Joyce Koons Honda for your new purchase! We are thrilled to hear about your positive experience with our team members. We appreciate your kind words about our salesperson, sales manager, and Peter. We are delighted to have provided you with a hassle-free and satisfying car-buying experience. We look forward to serving you again in the future. Thank you for your feedback! Sincerely, Shawn McGregor, General Manager

July 01, 2024

Sam Noori was excellent! He’s was the only sales person they had that day and did his best to get to me when he could. Gave me an excellent service! Way go to Sam! Thank you More

by mauricio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Welton, Fernando Lacayo, Sam Noori
Jul 03, 2024 -

Joyce Koons Honda responded

Thank you for sharing your experience with us at Joyce Koons Honda! I am thrilled to hear that Sam provided you with excellent service and helped you find your new car. I appreciate your kind words and hope you enjoy your new set of wheels. Drive safely and see you next time! Sincerely, Shawn McGregor, General Manager

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