Joyce Koons Buick GMC

Excellent experience. Provided me a comprehensive print-out of all tests and diagnosis and made suggestions on both needed and recommended service. Great waiting area! print-out of all tests and diagnosis and made suggestions on both needed and recommended service. Great waiting area! More

I went to buy a used car for my daughter. I found exactly what I wanted and the guys were very helpful in making it a smooth and easy transaction. exactly what I wanted and the guys were very helpful in making it a smooth and easy transaction. More

First and foremost, Vince and Patrick made our car buying experience a pleasure!! From the moment my wife and I stepped on the lot we both felt like we were a part of an enjoyable buying experience. Vince experience a pleasure!! From the moment my wife and I stepped on the lot we both felt like we were a part of an enjoyable buying experience. Vince the salesman was very knowledgeable about the GMC product and was a key in assisting my wife and I into changing our minds to buy our new 2012 Acadia vs. the Ford Explorer limited that we previously had our minds set on. Not only were they both attentive to our questions and concerns, they both went out of their way to make the purchase as expedient as they could because we had a deadline to go pick up our kids from day camp. One of the most important facts of our purchasing experience was how inclusive Vince and Pat made both of us feel. My wife commented on our way home that she felt like they really cared about her point of view and answered all of her questions even if they were “silly woman questions”. They both also made the “dreaded” price negotiation a non-factor as the initial price they offered us was truly a “no haggle” price. My wife and I both agree that this was one of the most enjoyable car buying experiences we have had in our years of buying cars and will strongly recommend Joyce Koons to our family and friends for their future car buying needs. Thanks to the Koons Team, based on our buying experience we definitely plan to see what they have to offer when it comes time for services etc!!! More

Very friendly and welcoming dealership, ensures customer satisfaction and customer awareness of available products and options for vehicles. Charles respected the choices/options that I wanted in a vehic satisfaction and customer awareness of available products and options for vehicles. Charles respected the choices/options that I wanted in a vehicle and ensured that I would obtain the best value for my money! Sheila from guest services, was thorough and accurate in her explanation of the protection schematics that Joyce Koons of Manassas offers in comparison to it's competitors! More

Vincent provided exemplary service throughout the entire car buying process. Vincent is knowledgeable, professions, courteous, helpful and far exceeded our expectations. Great job!! We will be repeat cus car buying process. Vincent is knowledgeable, professions, courteous, helpful and far exceeded our expectations. Great job!! We will be repeat customers for sure! Nick Lauth More

I am impressed with Joyce Koons Buick GMC (JKB GMC)! I am impressed with Joyce Koons Buick GMC (JKB GMC)! We owned two 2008 Scion xD's which we absolutely loved, but with the birth of our third child, I am impressed with Joyce Koons Buick GMC (JKB GMC)! We owned two 2008 Scion xD's which we absolutely loved, but with the birth of our third child, we needed to up-size at least one vehicle. We had been reading reviews on family-sized vehicles for 3 months, and test-driving vehicles for over a month of weekends. We did our research - we read Consumer Reports, Consumer Guide Automotive, Edmunds, Car and Driver, US News Rankings and Reviews, several blogs and not-so-well-known car sites, and talked to everyone we knew who had a family sized vehicle to get ratings and opinions from them. Through several member-buying services (BJs, Costco, USAA, and Navy Federal Credit Union) I secured quotes, and through other sites (Kelly Blue Book, NADA, Edmunds, and Truecar.com), I researched the value and cost of all of the vehicles we were considering. I submitted dozens of online requests for quotes for "Internet Pricing." A few car dealers did not honor their Internet quotes once we spoke on the phone and in one incident, once we traveled to the dealership - I have already reviewed one of them separately, and will review the others shortly. Through test-driving, we narrowed the field down to the Chevy Traverse, GMC Acadia, Buick Enclave, Toyota Sequoia and the lone mini-van hold-out, the Toyota Sienna. Ultimately, we liked the ride, fit, and feel of the 2011 Acadia the best. After sending an email to several dealerships about my disappointment with a few other unnamed dealerships that had pledged to abide by the Internet Pricing but did not, I got a call from Patrick Bryant at JKB GMC. He asked what I was looking for specifically in a 2011 Acadia, and I told him. He said he had what I wanted on the lot, and gave me a price quote for an Acadia that was a previous program vehicle that was GM Factory Certified, with 16,000 miles on it. His quote sounded too good to be true, but we made an appointment for a test drive the following morning. My wife and I had no intention of buying the morning we showed up for the appointment to go see the 2011 Acadia SLT2 at JKB GMC - we hadn't even thought to bring the checkbook for our down payment! But true to his word, Patrick had the truck waiting, warmed up, and ready for a test drive. Gary Johnson, a genuine and warmhearted man, was our Sales Consultant. He gave us the keys and after putting the plate on the truck, told us to enjoy our ride and to take as long as we wanted. In the meantime, the dealership appraised one of our 2008 Scion xD's for trade-in. We both liked the Acadia and struck a deal based on the previously quoted price from Patrick, which was - in all honesty - thousands less than everyone else, including off-lease program vehicles from Enterprise. JKB GMC was generous with their offer for our trade-in, especially considering our son had ripped the fabric on the back of the front passenger's seat. We got nearly what Edmunds said our car would be worth. Of course, we sat through the obligatory sales pitch for fabric guard, undercoating, etc., but even that experience wasn't unpleasant. Finally, on to the finance department and Ronnie Jones. This man sat patiently OUTSIDE the room while my wife and I had one final and rather lengthy discussion about our financing options. When we were through, Ronnie came back in and explained everything on the contract, and advised us that many things that other dealerships had tried to sell us in the past were simply unnecessary. At any point in this process with JKB GMC, there was absolutely no pressure put on us to buy, and we even had lengthy and very casual and down-to-earth conversations with both Patrick and Gary throughout the transaction process. I definitely recommend and will return to JKB GMC in the future! More

I had been looking for a white Enclave new with no nav or tv just kind of basic inside. I ended up purchasing a 2011 used Acadia that had everything I was looking for and the color was perfect. After coming tv just kind of basic inside. I ended up purchasing a 2011 used Acadia that had everything I was looking for and the color was perfect. After coming home something was still bugging me and it was the fact that I wanted an Enclave from the get go and I was willing to get a front wheel drive because it was better on gas. I called the dealership within 42 hours and told the GM that I just wasn't happy and he said "Oh, we have a seven day return policy and I could'nt believe it. I told him I just had my heart set on an Enclave and he worked with me. It's nice to go into a place and not get taken advantage of for being a woman. I brought my husband back with me the second time and he was amazed. Patrick was willing to make it happen and Vince was so patient with me returning the other vehicle. I would recommend the dealership to all our friends. Thank you! More

Guys listen, I kicked every tire around and Pat Bryant made it happen. He knows what he is doing and will take care of everyone the same, I watched. Doc fee is high but you will save in the end. Andy Or made it happen. He knows what he is doing and will take care of everyone the same, I watched. Doc fee is high but you will save in the end. Andy Orevetz is very knowledgeable in every detail from my Yukon Denali to the last detail of the sale; this really helped me understand everything about the Denali. Ronnie in finance fought for the best rate possible and was not pushy. I would recommend these gents folks... Thx, Chris in MD More

Joyce Koons does a remarkable job at "haggle-free". My wife and I spent less than 2 hours on the lot, this included a test drive. One of the biggest reasons was that this dealership pr "haggle-free". My wife and I spent less than 2 hours on the lot, this included a test drive. One of the biggest reasons was that this dealership prides itself on being in the top 5% of having a price on the car which is researched to "beat" competitors and you getting a deal!, bottom line approach. The General Sales Manager is Pat Bryant and he will do his best to work with you on your new or used car. I would highly recommend this dealership. More