Joyce Koons Buick GMC

While it is still very annoying to start out with a salesman who cannot make an actual deal, my salesman was very knowledgeable. Once the General Sales Manager got involved, I felt the dealership was salesman who cannot make an actual deal, my salesman was very knowledgeable. Once the General Sales Manager got involved, I felt the dealership was really trying to give me the best deal possible. More

I've purchased 9 other vehicles in my lifetime. I purchased my 10th from Koons of Manassas, and have never had a more stress-free buying experience. Patrick Bryant sensed exactly what my wife and I w purchased my 10th from Koons of Manassas, and have never had a more stress-free buying experience. Patrick Bryant sensed exactly what my wife and I were looking for without asking a litany of questions. While I'd braced myself for a haggling showdown once we found a vehicle, he surprised us with an extremely fair price of the vehicle and value of our trade-in. We arrived at mutually agreeable terms pretty quickly and the transaction went smooth from there. We were also surprised by the post-purchase service agreement offered to Koons buyers, which was full of great add ons and benefits. More

These people were great in helping us find the right car at the right price. They were not pushy or over bearing. I recomend this dealler to everyone in Virginia, make ghe drive and they will make you happy at the right price. They were not pushy or over bearing. I recomend this dealler to everyone in Virginia, make ghe drive and they will make you happy. More

Straight forward, they do what they say they'll do, friendly, patient. I'd recommend our sales person, Isaiah Townsend to anyone interested in an honest, open experience in buying a car. friendly, patient. I'd recommend our sales person, Isaiah Townsend to anyone interested in an honest, open experience in buying a car. More

Patrick Bryant took his time and explained in details the discounts and talked to about which Banking would be best for us. He made sure we did not leave the dealership without getting a warranty for our ve discounts and talked to about which Banking would be best for us. He made sure we did not leave the dealership without getting a warranty for our vehicle. He was a professional and I would recommend this dealership to my friends and family. More

Greated with friendly no pressure sales rep who made the entire process quick and painless, helping us when requested and explaining things as we went. Management complemented the sales person well with th entire process quick and painless, helping us when requested and explaining things as we went. Management complemented the sales person well with the same no pressure friendly style. Patrick spent time explaining the leasing process to us since this was the first lease we had ever signed, very patient but efficient. Best of all there was an area for children which helped keep them entertained while we were there. We went to 3 dealerships today but this was the only one that treated us with sincere friendliness and had the best prices. I would highly recommend JoyceKoons Buick to anyone. Sounds like a commercial but without a doubt this was the most pleasant car buying process that I have ever gone through. More

I brought my car in for a wheel balance and waited for it since it was supposed to take an hour. It was more like an hour and a half, but I wasn't too worried. They told me my car was done and that they were since it was supposed to take an hour. It was more like an hour and a half, but I wasn't too worried. They told me my car was done and that they were running it through the carwash. Normally I would be happy about that but I have 2 external antennas that can easily be ripped off by a carwash, so I asked him to have them stop and pop them into the trunk. The rep assured me he would and apparently pretended to hurry off. I waited for the car out front and finally two lot attendants pull up in my car. The only reason I can think of for two lot attendants to bring my car around is for a joyride, the extra four miles on my odometer confirmed that for me. They never bothered to remove my antennas either. To top off my experience I found they had damaged my brand new rims by hitting the lift, Paul confirmed this by telling me the paint on my wheel matched their lifts. Paul (Service Manager) told me that he could have my rim repaired for me. I am not confidant that anyone could do a descent job at fixing the missing chunk from my wheel, so I suggested that replacing the wheel whould be a better option. He agreed seeing that the difference in price was negligable. So I have now purchesed a new rim and am dredding taking it back in. Hey the balance of the wheels was good though :) More

I first visited Koon’s PONTIAC-BUICK-GMC, INC. located at Tyson’s Corner and could not believe the NO ONE came out to assist my kids and I!! Determined to buy a new car, I decided to try JoyceKoons of Man at Tyson’s Corner and could not believe the NO ONE came out to assist my kids and I!! Determined to buy a new car, I decided to try JoyceKoons of Manassas. My experience at JoyceKoon was wonderful!! Pat and Matt treating me very well. As a single mom, I wanted to make sure I was making the right decision for my family. Pat gave me a wonderful deal on my trade in and Matt made sure I got the right suv for my family’s needs. I was not hassled nor pressured to buy a car. I felt very comfortable with my decision. Thanks again for the wonderful experience! Michelle Proud owner of 2012 GMC Acadia SLT More

My wife and I were in the market to get a crossover (we outgrew our five seater GMC Envoy Denali truck which we loved) and visited the ROUTE 1 PONTIAC-BUICK-GMC, INC. and could not believe the NO ONE came outgrew our five seater GMC Envoy Denali truck which we loved) and visited the ROUTE 1 PONTIAC-BUICK-GMC, INC. and could not believe the NO ONE came out to assist us!!! We almost decided that maybe GM was not the way to go, but we decided to visit KOONS OF MANASSAS before going with plan B. Once we arrived at the dealership a sales consultant (Matt Barthold) came out to greet us, and let me tell you, this guy was wonderful from the start. We did not feel umcomfortable, or pressured during our visit. Matt asked us what we were in the market for, showed us our options and allowed us to take it for a spin...WOW! that was wonderful, usually the salesman accompanies you on a test drive, which in reality does not allow the buyer to really test a car. When we returned to the dealer, the negotiation was, by far, the best experience my wife and I have had in purchasing a new vehicle. We met the sales manager (Patrick Bryant) and he worked with the numbers that my wife and I had in mind, thanks a million Patrick!!! These guys at Koons want the customer to not only leave happy, but with a deal that works for the customer. We want to thank Patrick, Matt and the whole team at Koons, you guys made my family and I very happy. You definitely earned future business with us and our friends. Luis and Andrea Nino Proud owners of a new 2012 GMC Acadia Denali More