Joyce Koons Buick GMC

I took my vehicle in for an oil change and a tire rotation. Jeff and his people did it quickly, professionally, and I was treated like a customer should be treated. rotation. Jeff and his people did it quickly, professionally, and I was treated like a customer should be treated. More

Patrick Bryant promptly provided best price compared with dealer invoice. No hassle! Better than KBB "fair" price. Clear, easy purchase, best we've ever had! dealer invoice. No hassle! Better than KBB "fair" price. Clear, easy purchase, best we've ever had! More

This is the third car I bought from Pat Bryant directly. Pat Bryant shows an astounding level of professionalism, honesty, and is direct when it comes to purchasing a new car. We traded in a pre-owned car, Pat Bryant shows an astounding level of professionalism, honesty, and is direct when it comes to purchasing a new car. We traded in a pre-owned car, and I was more than satisfied with the whole process and trade-in value. Our new car was exactly what we needed. The environment was completely low-stress and was not what you would typically expect in a new car purchase. We have two small kids who have very little patience and the whole staff was very accommodating during the entire process. Pat even went out of his way to buy the kids a happy meal from the McDonalds across the street to keep them happy once they got fussy. Luckily we were able to wrap up the purchase very quickly, thanks in large part to the focus that the staff at Koons had. We will be back for our next purchase!! More

It was time for us to buy a new car, however, both my husband and myself hated the thought of the buying process, the reason we had kept our Lexus so long. What a wonderful surprise awaited us as we w husband and myself hated the thought of the buying process, the reason we had kept our Lexus so long. What a wonderful surprise awaited us as we walked into Koons. Charles Carlson greeted us warmly and asked what he could help us with. we wanted a fully loaded LaCrosse with all the bells and whistles, and in a color they didn't have on their lot. We talked awhile and met Patrick Bryant, the General Sales Manager. He was delightful to work with, but we weren't ready to commit on this day. A few days later we returned and both Patrick and Charles knew us by name. We sat down, and before too long. Patrick had found us the car we wanted. We very quickly negotiated a fair deal without the usual haggling. It was such a pleasant experience. We are happy to recommend this dealership to our friends. In fact, my husband is thinking he now needs a new truck and they will be his first stop! Each of the people we met and dealt with were extremely professional, had positive attitudes, were knowledgeable and pleasant to be with. in addition, the trade in on our Lexus was fair. We look forward to our future dealings with this dealership. More

Best vehicle-purchasing experience of my life. I worked with James Lavender, Vince Wasson and Patrick Bryant and they were all terrific. Not pushy, fun to work with, I ended up feeling downright loyal to K with James Lavender, Vince Wasson and Patrick Bryant and they were all terrific. Not pushy, fun to work with, I ended up feeling downright loyal to Koons in one evening! I'll be bringing the truck there for service and look forward to working with them going forward, it seems like a great business with genuine employees who are committed to straightforward, quality service. More

I came in for a routine oil change, I booked my appointment online (easy and helpful), and everything went smoothly. I purchased my used vehicle at this dealership (a large multi-location/brand appointment online (easy and helpful), and everything went smoothly. I purchased my used vehicle at this dealership (a large multi-location/brand chain) and my vehicle is not the brand that this location specializes in. I do not feel I am getting bad service but I do feel I would get a high level of service from a dealer specializing in the brand of vehicle I own. If it were possible to go to one of the other dealerhips in the chain and not loose my dealer powertrain warranty I would. More

We were in the market for a used car and spoke with Patrick Bryant who was most informative and he suggested a car that fit our criteria. Isaiah Townsend was the person who showed us the car and walke Patrick Bryant who was most informative and he suggested a car that fit our criteria. Isaiah Townsend was the person who showed us the car and walked us through the purchasing process. There was no hard sell and it was an overall good experience. We have no hesitation in recommending this dealership and especially the two employees who worked with us. More

Mike Powers was not overbearing when we first met him, Mike Powers was not overbearing when we first met him, and his chilled personality was what brought us back. I told him what we wanted / needed to ac Mike Powers was not overbearing when we first met him, and his chilled personality was what brought us back. I told him what we wanted / needed to accomplish and he and Pat over the course of 1 week concluded to a sale. They had done exactly what they said they would do, which is all I wanted. Great Job and will/have recommended the Dealership and Mike to others. More

The service here is great and Jeff Miller has always been helpful. This is the main reason I brought my G6 after I brought my GrandAM THE SERVICE. Keep up the "GREAT" work. Garry Barksdale helpful. This is the main reason I brought my G6 after I brought my GrandAM THE SERVICE. Keep up the "GREAT" work. Garry Barksdale More