Joyce Koons Buick GMC

I found a 2008 Ford Escape Hybrid on cars.com; lucky for me, it was located over at Joyce Koons in Manassass, VA. I called and was connected with Patrick Bryant; after explaining to him what I was looking me, it was located over at Joyce Koons in Manassass, VA. I called and was connected with Patrick Bryant; after explaining to him what I was looking for, he asked me to come in the next day. I met with Pat who then connected me with a sales representative since he's a General Sales Manager. I worked with both Pat and the sales rep. to work on and finalize the deal. I was in and out in under 2 hours, which was wicked fast. The entire sales experience from soup to nuts went without a hitch. From the manager, to the sales rep., to Finance (Tim in my case), to the person who sets you up with your service adviser! It was truly professional and on point. Make sure you take the time to give these guys a serious look when you are shopping for your next car. This was the 13th car I've ever bought (between me and my wife) and I've never had such a pleasant experience, which is why i'm here writing to ensure that other people just like you, know about such a great place to purchase your next car. More

Koons Buick GMC was very responsive to my service needs. Working with Jeff Miller was easy and he communicated clearly and very quickly returned calls concerning the service needed on my 2009 Buick. I would Working with Jeff Miller was easy and he communicated clearly and very quickly returned calls concerning the service needed on my 2009 Buick. I would definitly recomend this dealer. More

After my last review which was not ver complimentary, I am very please with the service I received from Kevin Hall. Very professional and listens very well. I was not made to feel stupid. He also found som am very please with the service I received from Kevin Hall. Very professional and listens very well. I was not made to feel stupid. He also found some creative was to handle the problem. More

I showed up to the dealership with high hopes to purchase the GMC Acadia that I had been looking at for quite some time. Prior to arriving I had called just to be sure there were some cars on the lot and sp the GMC Acadia that I had been looking at for quite some time. Prior to arriving I had called just to be sure there were some cars on the lot and spoke to Matt Barthold who very graciously gave me a bunch of information to quickly lore me to the dealership where I arrived 30 minutes later. Matt showed me a bunch of options and helped me narrow in on what I really wanted. He then introduced me to Patrick who knew I was determined to make the numbers work. Within minutes he made me a great offer that I was not able to walk away from. There are not too many times where you can walk out of a dealership and really feel like you made a good deal for yourself and your family, but this was definitely one of them. All the staff I dealt with treated me and my family with ultimate respect and I would send anyone who asked back to Koons Manassas to purhcase a car. Everyone we ran accross was fabulous! I can't thank you enough! More

I went to this dealer after a rather bad experience at Ourisman in Alexandria. The sales staff was very courteous and understanding as to what I wanted in a vehicle. Within 10 minutes of being there they Ourisman in Alexandria. The sales staff was very courteous and understanding as to what I wanted in a vehicle. Within 10 minutes of being there they had the perfect vehicle there for us. We were never left unattended and were very well taken care of. Charles Carlson was very helpful and courteous, and I would definitely recommend him to anyone in search of a new car. Ronnie Jones worked very hard to ensure that we were able to reap all of the benefits of being in the military. The manager on duty, Patrick, came by to introduce himself and ensure we were treated with exceptional service. The service department was able to get us in the next day to have the parking sensors be bought installed. Overall, this was the best experience I have had buying a vehicle. More

When I recently started looking to purchase a new vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I ca vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I came into the dealership knowing exactly what vehicle I wanted and the details I wanted on it and I did not want more or less. Matt took me on the test drive and didn’t seem too overly terrified by my rookie SUV driving-nerves of steel. He and Pat then tried to locate a vehicle with the exact specs I wanted, but since no exact matches could be found within a reasonable distance, we then discussed placing a factory order. I did my due diligence and continued to talk to other dealers to make sure I was getting the best deal possible for the vehicle I wanted, but returned shortly after realizing that none of the other local dealers could beat Pat’s offers for my new truck. After being told I wanted to place the factory order, Pat immediately placed my order with GM. He was very helpful during the production phase when I was looking for order updates. The vehicle arrived earlier than expected and was exactly what I wanted. The whole ordering process was easy and pleasant. Pat and Matt did a great job completing the deal when we came to pick up our new Acadia. It was the smoothest vehicle purchase we have been through and the deals and prices we were initially promised were kept. They really seemed to be trying to give us the best possible deal they could and were looking out for our best interests and they used every route possible to save us money along the way. The other staff members we dealt with at the dealership were also great. Misty was helpful understanding options we had and their service program and never made us feel pressured to buy anything. Tim handled our finance and made things very easy and gave suggestions to help us save a little more money. This dealership has changed my attitude about buying a new car and I couldn’t be happier with my choice of vehicle and dealership. I never felt pressured to buy more than I wanted or less than my ideal vehicle. When my perfect car couldn’t be found, they didn’t waste any time getting me what I wanted and kept all promises. I definitely recommend anyone looking for a new GMC,Buick,or Honda visit Joyce Koons. Other dealerships might offer better deals initially, but Joyce Koons is the dealership that is honest and gives you the best, stress-free deal from the beginning without all the annoying fine print, hassles, and haggling. More

Provided quick service. Friendly. Effectively solved a second problem. Have been using this dealer for six years and found all employees to be attentive and friendly, and have had no complaints about the second problem. Have been using this dealer for six years and found all employees to be attentive and friendly, and have had no complaints about their service. More

Jeff Miller has provided excellent service over a number of years for the several Buick cars I have had. He has always provided good advice on what needed to be done and has followed through to make sure t of years for the several Buick cars I have had. He has always provided good advice on what needed to be done and has followed through to make sure things were done properly. More

i wish came there first instead of looking around. i had a very upfront salesman and had no pressure . i just had to decide what vehicle i wanted and it worked out. a very upfront salesman and had no pressure . i just had to decide what vehicle i wanted and it worked out. More