Joyce Koons Buick GMC

I have always had a favorable experience at Koons GMC in Manassas, VA until my appointment on March 5, 2021. I had a prior-made appointment for 10AM. Upon arrival and check-in, I was told there would be a Manassas, VA until my appointment on March 5, 2021. I had a prior-made appointment for 10AM. Upon arrival and check-in, I was told there would be a wait of 1 3/4 to 2 hours. The appointment time was "drop off time". REALLY??? Also there was no free Annual Inspection ( as I was told when buying the Terrain!), nor was the SUV washed as had been the practice in the past. My complaints resulted in no charge for the Inspection, "...this time". I hope to have a better experience next time! More

A great car with a patient salesman. The car was great and it was a quick and easy process to obtain the car. I don’t regret it. and it was a quick and easy process to obtain the car. I don’t regret it. More

GO WITH DELROY CLARKE! HE'S AWESOME. He never gave up on us and got us the best deal around! The buying experience was quick and painless. Everything was ready when we arrived. We ask for the truck to on us and got us the best deal around! The buying experience was quick and painless. Everything was ready when we arrived. We ask for the truck to be buffed out and WOW, what an excellent job the service guys did. Unfortunately, we did not get their names! Highly recommend buying from Koons. More

The purchasing process was fragmentated and full of inaccuracy. The Vehicle was unavailable until delivery, without explanation. The salesperson was often unavailable. I was not pleased. inaccuracy. The Vehicle was unavailable until delivery, without explanation. The salesperson was often unavailable. I was not pleased. More

Mr. Jeff Miller outstanding state of the art customer service second to none. Mr. Jeff Miller provided the customer service a client deserve. Mr. Jeff Miller always go above and beyond to make sure all service second to none. Mr. Jeff Miller provided the customer service a client deserve. Mr. Jeff Miller always go above and beyond to make sure all the repairs are done right and never had to bring the car back for follow up More

I had to get my daughter a vehicle so we went to Koons of Manassas Delroy Clarke helped us out a took care of all our needs. It was my daughters first car and she loves it and enjoyed the experience th of Manassas Delroy Clarke helped us out a took care of all our needs. It was my daughters first car and she loves it and enjoyed the experience thanks to Delroy. I want to thank Delroy for helping us out. Also I bought a used car from them and they really stand behind them when something is wrong they took care of my car when it needed fixing they went out of the way to take care of me thank you all including Matt More

Delroy Clarke Jr made this car buying experience one of the best I ever had. Very knowledgeable about the cars he sells and put my 17-year-old son in the right and safest car for his budget. Thank you! the best I ever had. Very knowledgeable about the cars he sells and put my 17-year-old son in the right and safest car for his budget. Thank you! T. Howard More

My current vehicle and my last vehicle were both purchased and serviced at Koons Manassas. Mr. Jeff Miller has been my supervisor for several years. He is both professional and courteous. I trust th purchased and serviced at Koons Manassas. Mr. Jeff Miller has been my supervisor for several years. He is both professional and courteous. I trust the work that has been performed on my vehicle and I trust the advice provided by Mr. Miller. Trust and Integrity are important to me. An organization without trust and integrity is doomed to fail. Joyce Koons Manassas understands this and it is why I continue to take my vehicle there for service. More

This is the only service center I trust to bring my cars. They always have the best price and the best service. Thank you Jessie and Tyson for saving the day! They always have the best price and the best service. Thank you Jessie and Tyson for saving the day! More

Came up to Koons from central va. Cars were ready for the test drive. Delroy was easy to work with and easy going to make the sale. Would recommend and or to seem him again. test drive. Delroy was easy to work with and easy going to make the sale. Would recommend and or to seem him again. More