Joyce Koons Buick GMC

Thanks to Patrick Bryant - I had a wonderful experience in purchasing my 2012 Yukon Denali. I knew exactly what I wanted in regards to the color, options, etc. Patrick found a Yukon Denali nearby in the in purchasing my 2012 Yukon Denali. I knew exactly what I wanted in regards to the color, options, etc. Patrick found a Yukon Denali nearby in the right color; however, it did not have the power running boards that I really wanted. Patrick continued his search until he located the color I wanted with all of my required options. There was only one exact match which was 400 miles away from his dealership. He sent out a driver that same day to pick the truck up for me and bring it back the following day. He told me he wanted me to get exactly what I wanted and he would do whatever possible to ensure that happened. There were specific rims that I wanted as well. A different set of rims came in because the rims that I wanted were on a six month hold. Patrick told me he would find the ones I wanted. After an exhaustive search, he was able to find the set of rims that I wanted at a different dealership. Patrick went above and beyond to ensure I received the exact vehicle that I wanted and to also make me feel comfortable throughout the entire purchasing process. His excellent and personable service made me want to purchase a chrome package and upgraded factory rims from the dealership which is something I had never done before. Patrick maintained consistent contact with me via email and phone to ensure I was kept up to date on the status of my aftermarket purchases for my truck. I have purchased seven (7) new vehicles to date, and I have never received the quality of customer service that I received from Patrick. He made me feel like he genuinely cared about me and my purchase. He is extremely knowledgeable and experienced with selling cars. Patrick has a customer for life, and I highly recommend him to anyone in the market for a vehicle. More

Working with Patrick was honestly one of the best experiences I have ever had purchasing a car. When I started calling and visiting dealers for my new car he instantly earned my business and didn't m experiences I have ever had purchasing a car. When I started calling and visiting dealers for my new car he instantly earned my business and didn't make me feel like I was just another sale for the $, like other dealers. He was always available and returned my calls within an hour or two, even on days off, he would return my call either that day or the next morning. He made my experience purchasing my car easy, enjoyable and not stressful one bit. He helped coach me as to where I should advertise my old car since buying my new car pended on selling my old one. When I wanted to give up on all the time that comes along with selling a car he was able to gear me a different direction, eventually selling my car, he was still available, worked with our budget and we left the lot extremely satisfied. I never once felt he was pushy. He helped me realize what specs I needed vs what I wanted in order to buy the vehicle I wanted for my family. He was also extremely helpful when I had my kids there with me, providing crayons/toys/spoke with them so I dint have to stress over my 2 and 3 year old running around while i looked for a car. I will 100% be back to buy my future vehicles with Patrick. I have already recommended people to him. His professionalism, friendliness and knowledge made my overall experience easy, enjoyable and exciting. I highly recommend him and look forward to working with him again one day. Matt was very helpful when purchasing my new car. I left knowing everything. Needed to know about my car and he was very professional and friendly. When ever we had a question regarding the farm he was available or returned my call within the hour or two. He understood exactly what we wanted, was not pushy or rude like other sales reps I delt with in other locations. I had to bring my kids with me every time I went to the dealership. With a 2 and 3 year old, it can be difficult to car shop but Matt was very good win my kids and got them coloring books and crayons, he paid attention to them, enough for them to behave well and allowing me to get answers and information on the car we bought. This dealership is one of a kind. I left with a very positive experience, a car I'm very happy with and a recommendation to all of our fAly and friends in the future when they start looking at new cars. More

Patrick did an excellent job in getting us the right price and was willing to shop for the car we wanted. Charles did a good job of showing the cars and getting our demo set up. Jason was fantastic in price and was willing to shop for the car we wanted. Charles did a good job of showing the cars and getting our demo set up. Jason was fantastic in getting our financing worked out and provided us with various options to finalize the deal and had us feeling good. More

Matt was very friendly. He was not pushy. He was extremely easy to deal with. Would recommend Matt to anyone looking to buy a used car from Joyce Koons. extremely easy to deal with. Would recommend Matt to anyone looking to buy a used car from Joyce Koons. More

Koons of Manassas were very friendly and knowledgeable. I would highly recommend them to others. They answered all questions I had for them. They were able to fill my needs in a timely manner. Thanks!!! would highly recommend them to others. They answered all questions I had for them. They were able to fill my needs in a timely manner. Thanks!!! More

Steve Hughes of Joyce Koons GMC has always given me excellent service, communication and respect. I recently purchased my 4th GMC in 2 years from Steve. Each time I was able to get what I needed in a p excellent service, communication and respect. I recently purchased my 4th GMC in 2 years from Steve. Each time I was able to get what I needed in a professional and curtious way. As a busines owner, my time is valuable and everyone at Koons has benn respectfull of this. It's not worth the time to shop when you already know you are going to get good service at Joyce Koons. Thanks again, Steve. More

Patrick went out of his way to ensure we got the best deal possible. When Patrick gave me his word over the phone, he backed that up when I arrived at the dealership. Charles is very knowledgable and d deal possible. When Patrick gave me his word over the phone, he backed that up when I arrived at the dealership. Charles is very knowledgable and did a great job showing us the new vehicle. We couldn't have asked for better service. More

My husband and I were extremely impressed with our experience at Joyce Koons! After a very unpleasant experience at a different Koons dealership, it was a breath of fresh air to deal with people who w experience at Joyce Koons! After a very unpleasant experience at a different Koons dealership, it was a breath of fresh air to deal with people who were pleasant, respectful, and patient. We have already, and will continue to refer people to Joyce Koons of Manassas based on our experience. Thank you! More

Just drove my new 2012 GMC Terrain home! Love the car and loved the outstanding customer service I received from both Isaiah and Patrick. They both worked hard on trying to make my not so good situation and loved the outstanding customer service I received from both Isaiah and Patrick. They both worked hard on trying to make my not so good situation turn out great! Both gentlemen were extremely professional and very helpful in helping me make my car buying decision. I am very happy and would recommend this dealership and both of these outstanding salespeople to anyone looking for a car. I cannot say enough about how comfortable I was through the buying process coming from a woman's perspective. Very respectful, yet very natural. It is not always the case at other dealers. Thanks guys! Will see you for all of my service and buying needs in the future. Keep up the great work. More

Amie greeted us when we arrived at the dealership with a friendly, professional manner. We wanted to test drive a GMC terrain. She was helpful, efficient and eager to please, working hard to answer all ou friendly, professional manner. We wanted to test drive a GMC terrain. She was helpful, efficient and eager to please, working hard to answer all our questions and give us the best experience possible. We left that same day with a new Terrain. She made the process smooth, easy and enjoyable. More