Joyce Koons Buick GMC

Patrick Bryant was a wonderful, excellent, friendly individuals who work with me in a professional manner. I love my new 2013 Terrain!!! I will return when buying next vehicle :-) I'm a very happy cust individuals who work with me in a professional manner. I love my new 2013 Terrain!!! I will return when buying next vehicle :-) I'm a very happy customer!!! More

Had a great inventory available....all the staff was very nice..enjoyed working with the sales team that I had Patrick T. Bryant and Will Coral...love my new Terrain. nice..enjoyed working with the sales team that I had Patrick T. Bryant and Will Coral...love my new Terrain. More

The service was performed on time and satisfactorally completed. The problem was quickly determined and necessary parts were procured and installed. Will be back for future service completed. The problem was quickly determined and necessary parts were procured and installed. Will be back for future service More

I brought the Montana in on a scheduled appointment to get the state inspection taken care of. Tyson met me in the service lane and in a very courteous and professional manner got me checked in. The vis get the state inspection taken care of. Tyson met me in the service lane and in a very courteous and professional manner got me checked in. The visit took less than an hour and the work was done. Very enjoyable experience. More

Prompt service and they understood my concerns. Kevin Hall had helpful recommendations regarding service that needed to be accomplished to my truck, and proceeded only after consulting with me. Thanks a Hall had helpful recommendations regarding service that needed to be accomplished to my truck, and proceeded only after consulting with me. Thanks again to Kevin Hall. More

Excellent customer service in the service department. The staff quickly got my car in and out within 45 minutes and called to provide status updates. staff quickly got my car in and out within 45 minutes and called to provide status updates. More

Overall - OK. I was looking forward to a car wash and because the temps were below freezing they could not do it. Very disappointing. We paid a lot of money for the lifetime service plan which includes because the temps were below freezing they could not do it. Very disappointing. We paid a lot of money for the lifetime service plan which includes inspections and car washes. The last time we brought the car in they had to wash the car twice, as the first time didn't even clean the car. Scott More

The service tech and the service manager were very thorough in their explanation of the work required. The rear lift gate works fine to date. However, the check engine light came on a couple of days thorough in their explanation of the work required. The rear lift gate works fine to date. However, the check engine light came on a couple of days after service, went out a couple of days, and came back on. OnStar diagnostic advised it was indicating "fuel control system readings are not as expected". An issue I thought was addressed during the service. The check engine light, requiring a diagnostic, is an expense I have incurred three times in the last three months. Granted, only the last was at your dealership. I intend to wait a period before servicing my GMC again. More

While the service received was great, it would be nice to see actual results from the multi point inspection provided as part of that service. Ted Britt Ford provides a one pager with red-yellow-green indic see actual results from the multi point inspection provided as part of that service. Ted Britt Ford provides a one pager with red-yellow-green indicators for key elements and even provides mesurements for things like tread depth and brake pad thickness. Basically, so that you know that they could need servicing in near future or not. More

I have given a rating of 5 because the service was excellent. The people were very friendly especially Matt my sales representative. I felt like I was with family. I never felt pressured or rushed t excellent. The people were very friendly especially Matt my sales representative. I felt like I was with family. I never felt pressured or rushed through any of the process. More