Joyce Koons Buick GMC

As always the service experience was great. Vehicle was completed ahead of the time I anticipated. Drop off and pickup is always a breeze. This is one of the reasons that I have owned only GM products for completed ahead of the time I anticipated. Drop off and pickup is always a breeze. This is one of the reasons that I have owned only GM products for the last 30 years. More

Once again I was extremely pleased with the level of customer service and the overall accommodation of Patrick Bryant, Charles Carlson, and Jim Bencivenga. I would highly recommend Joyce Koons Buick GMC customer service and the overall accommodation of Patrick Bryant, Charles Carlson, and Jim Bencivenga. I would highly recommend Joyce Koons Buick GMC and I definitely plan to make future purchases with this dealership. More

Jennifer was our initial contact person at the dealership. She was so exceptional in her communication. She respected our busy schedules in making arrangements for us to come in to the showroom to dealership. She was so exceptional in her communication. She respected our busy schedules in making arrangements for us to come in to the showroom to see the vehicles. As our salesman, Ric went out of his way to make sure that we drove every vehicle that we were potentially interested in. He was an absolute joy to work with. And he is awesome with kids as he had our 7-year old entertained part of the time we were there. Patrick ensured that he found the exact vehicles that we wanted at the most competitive price. He also made sure that we got the trade-in value that our vehicles deserved. I highly recommend this dealer to anyone. Customer Service is definitely their specialty (second only to making sure that you get the vehicle that you want). And the Koons for Life warranty ensures that your vehicle is kept in the best working condition for the life of the vehicle. What more could a customer want? More

These guys made my car buying experience wonderful! Went in with low expectations, and came out with a smile and a new car. Very friendly. Ed was also a funny guy. Class of their own. in with low expectations, and came out with a smile and a new car. Very friendly. Ed was also a funny guy. Class of their own. More

I initially visited Koons to look at a trade in offer on my 2005 Honda Element. The offer was for a lease, not a loan - whcih was not the sort of contract we were interested in. However, Patrick and Stev my 2005 Honda Element. The offer was for a lease, not a loan - whcih was not the sort of contract we were interested in. However, Patrick and Steve Hughes worked in tandem to find a car that fit our needs....at the low price point of the Accord lease...for a well appointed 2012 Civic EX. It's not often I have faith in a business, however I can say with authority that I was completely happy with the deal I was given, and grateful for the work both Steve and Patrick put into it. I have reccommeneded Steve and Patrick to a co-worker that is in the market for a car. That's probably the best endorsement anyone can give. More

My husband and I made a spontanious decision about trading our current Civic for 2013 Accord. We called Patrick and told him what we wanted in our new car. We received online quote shortly after and w trading our current Civic for 2013 Accord. We called Patrick and told him what we wanted in our new car. We received online quote shortly after and went to see the car the same day. When we arrived the car was already waiting for us and was exactly what we wanted and more. Patrick even initiated our paperwork so we were able to sign the documents and purcahse the car the same day. Thanks to Patrick our experience was more than great and he ensured everything goes smooth. We will certainly come back and work with Patrick when we're looking for our next car. More

I told Will Coral that this would be a cash sale, no trade in, give me your best price because I will be getting prices from other dealerships. I also said this did not need to be a 2013 Savana--it co trade in, give me your best price because I will be getting prices from other dealerships. I also said this did not need to be a 2013 Savana--it could be a 2012 model. I indicated I was flexible on the color and the door on the side behind the front passenger seat. Will Coral and the sales team gave me a Godfather offer--an offer I could not refuse. This van has more bells and whistles than I have ever had on any previous van. Every day I learn how to use a new feature and I am like a kid with a new toy. I did get one other bid which was for more money and fewer features. This purchase was a very pleasant experience. More

My husband and I just bought a 2010 Honda Odyssey from Joyce Koons GMC. Our experience was beyond what we expected. Our first interaction was with Charles about 2 weeks ago when I was having my car serv Joyce Koons GMC. Our experience was beyond what we expected. Our first interaction was with Charles about 2 weeks ago when I was having my car serviced. Charles came out and spoke with my son and I. He was not pushy and was very helpful. Charles followed up with me the next day. He was always very considerate of my time and asked appropriate questions. Once we decided to make a car purchase, I contacted Charles to let him know I would be coming in. I was interested in both a Pilot and an Odyssey. Both Charles and Patrick spoke with us about the attributes of both models. I was struggling with my decision and Patrick suggested taking the Pilot home for the night to see how I liked driving the vehicle. I really appreciated this and it made my final decision much easier. Once we decided on the Odyssey, Patrick and Jordan worked very hard to get us a wonderful rate and monthly payment. Overall, the three individuals that we worked with were extremely professional and helpful throughout the whole experience. Buying a car can be very stressful but they kept the process relaxed and stress free. My husband is planning on buying a car for himself within the next few months. We will definitely be contacting Charles and Patrick for our next purchase. More

We went to view the new Encore but it was not available. We went to view the new Encore but it was not available. We then looked at a Lacrosse. At that time in working with Matt we did not find the veh We went to view the new Encore but it was not available. We then looked at a Lacrosse. At that time in working with Matt we did not find the vehicle we desired. It was determined that a vehicle was i9ncoming that met our desires. When it arrived Matt let us know that it was in. After driving it and negotiating a fair price we now have a new Lacrosse in our garage. Thanks Matt and the others that assisted. More