Joyce Koons Buick GMC

Pretty decent experience in all!! On April 14, 2013 I traded-in my 2001 Ford Escape (89,713 mileage) and purchased outright a 2009 Nissan Sentra. Other than the time it took to finalize the deal which DI traded-in my 2001 Ford Escape (89,713 mileage) and purchased outright a 2009 Nissan Sentra. Other than the time it took to finalize the deal which DID seem excessive (4 hours from start to finish) I can't really complain. Felt I was treated fairly on both my trade-in and purchase; also everyone I met during my visit were pleasant and professional. I've been enjoying the Nissan ever since and will definitely recommend your dealership to friends and family in the future. Happy Customer from Manassas, Virginia More

I purchased a used car from Joyce Koons after my existing SUV finally died. Well, I've had to take this car back in 3 times for the same problem, the A/C compressor keeps going bad; bad to the point where i SUV finally died. Well, I've had to take this car back in 3 times for the same problem, the A/C compressor keeps going bad; bad to the point where it comes apart and it obviously can't be driven since the serpentine belt uses this part as well. Now I understand that this is not a GM product, but when the dealership goes out of their way to state they have trained mechanics who can work on any make of car, I'm not sure how that can be a true statement when a customer has the same problem 3 times in less than one year and the service manager refuses to check with another dealership on why this might be happening. This last time, the car was in Koons for almost two weeks and it's now close to 30 days for the same problem. If this had been a new car, Koons would be looking at a Lemon Law issue. More

Service and employees at Koons GMC in Manassas is always excellent. I'm most impressed with the fact I can always get my car in the day I call. The phone call follow-up for any issue I'm unaware of is ve excellent. I'm most impressed with the fact I can always get my car in the day I call. The phone call follow-up for any issue I'm unaware of is very helpful. Tyson Farina is always responsive and very professional. More

I had some Rain Guards installed on my new GMC Terrain. The process was simple and fast and the price was affortable. Jeff Miller, as my Service Adviso,r was pleasure to work with. The process was simple and fast and the price was affortable. Jeff Miller, as my Service Adviso,r was pleasure to work with. More

I had regular service performed on my GMC Acadia on March 26th. I was informed my GMC required some additional repairs and since I was on my way to go out of town for Spring break, I came back the following 26th. I was informed my GMC required some additional repairs and since I was on my way to go out of town for Spring break, I came back the following week to have Joyce Koons GMC perform the additional work. I was prepared with what the cost would be based on my warranty and deductible. I was informed throughout the process and I received a comfortable Buick Regal as a loaner vehicle. The Service Manager and staff were extremely nice. I've had my Acadia for about 2 years and have always had friendly service to date. I was completely satisfied with the work performed. I even asked them to put my Redskins license plate holder on over my license plate tags. I would not go anywhere else for service to my Acadia. More

I had an excellent experience from beginning to end. The the salesman, financial person and all others I dealt were honest and professional. I would buy a car from them again and reccommend my friends The the salesman, financial person and all others I dealt were honest and professional. I would buy a car from them again and reccommend my friends More

Hands down, this is the best dealer i've ever done business with. No one can match them from service to sales. Totally happy customer. business with. No one can match them from service to sales. Totally happy customer. More

I recommend this dealer It was a good experience ,the I recommend this dealer It was a good experience ,the process was very quick I was approved on the spot ,they were very clear in answering all my q I recommend this dealer It was a good experience ,the process was very quick I was approved on the spot ,they were very clear in answering all my questions More

Mr Steve Hughes provided outstanding customer service. He is very knowledgable, and committed to providing the best customer experience possible. I would very highly recommend this dealership to anyone in is very knowledgable, and committed to providing the best customer experience possible. I would very highly recommend this dealership to anyone in the area who is looking for a vehicle. More

The process was very easy and they worked very hard to get me as close to the price and payments i wanted. i will be shopping here again when its time to get my next vehicle. get me as close to the price and payments i wanted. i will be shopping here again when its time to get my next vehicle. More