Joyce Koons Buick GMC

I went to Koons GMC to look at and test drive a Terrain.. I totally enjoyed the experience of purchasing a car. Mike was great in helping me out. By the way this is the 4 th GMC I bought from this dealersh I totally enjoyed the experience of purchasing a car. Mike was great in helping me out. By the way this is the 4 th GMC I bought from this dealership. In 2008 I tried out a HondaCivic (great little car).also from Joyce Koons Honda. As you can see I am a very satisfied customer with this dealership. More

This is my 5th GMC purchase in 2 1/2 years from Steve Hughes (2 personal and 3 work). He has always worked hard and been very responsive to any requests we have made. Steve has also respected my time by Hughes (2 personal and 3 work). He has always worked hard and been very responsive to any requests we have made. Steve has also respected my time by having the business end of the deal done before I arrive to pick up the vehicle.As a business owner, that's important. More

This is my third vehicle that I have purchased from this dealership, and all of them have also been serviced at this location. The reason I go back repeatedly is because of the the people, the no-haggle pri dealership, and all of them have also been serviced at this location. The reason I go back repeatedly is because of the the people, the no-haggle pricing, and their willingness to get me to the deal that is right for me. I have worked with Charles Carlson on my past purchases from this dealership and Jeff Miller for the service of those vehicles. Every time at the location, I have been treated as a valued repeat-customer. On this occassion (I purchased a very well maintained 2011 Cadillac SRX with very low mileage), Charles wasn't in and so I worked with two people that I hadn't in the past, Travis Gehring and Pat Bryant. I was immediately very impressed that the customer service provided to me by them, and glad that it wasn't just Charles and Jeff that worked that way for the dealership. The dealership must have one heckuva training program, because it working! I was again given excellent attention, advice and information by this two indiviuals, which helped with the purchase decision I made on the same day. Sheila Williams was very pleasant in talking to me about the extended warranties and the other service plans provided by the dealership, and she wasn't pushy at all, as can be the case sometime. Lastly, I'd come to the dealership pre-approve for financing. However, by the time I had left there the Finance Guy, Bill Curdie was able to obtain a "sweetheart of a deal" for me, which was much better than the AutoDraft from my credit union that I was about to use to purchase the SUV. Overall, it was ANOTHER great car buying experience at Joyce Koons Buick GMC of Manassas. And, I as I told them (in my best Arnold Swarzenegger/Terminator voice)... I'll be back! More

These are the people that made my car buying experience possible great team Joyce Koon no haggle really mean no haggle got to test drive a couple of cars which was good their gave me options, possible great team Joyce Koon no haggle really mean no haggle got to test drive a couple of cars which was good their gave me options, More

When I went to Koons of Manassas and met Travis, I was very upfront with what exactly we were looking for and what price range. Travis listened well and presented options that met our requests. Even when very upfront with what exactly we were looking for and what price range. Travis listened well and presented options that met our requests. Even when faced with a tough trade-in due to an issue with negative equity, he worked with his sales manager to present an option that met both of our needs, the vehicle we wanted and within the monthly payment we requested. He did a great job with communicating with us during the process and making us aware of any bumps in the road that were presented. Overall, we had an excellent experience with Travis and everyone we met at Koons of Manassas. Both Travis and the team at Koons of Manassas show their dedication to their current and potential clients. More

When I arrived at Joyce Koons I was met by Travis. This guy was the reason we bought from the dealership. He was very knowledgeable and helpful. Rest assured he will go out of his way to help you however p guy was the reason we bought from the dealership. He was very knowledgeable and helpful. Rest assured he will go out of his way to help you however possible. My next vehicle purchase will be with Travis and at Joyce Koons. More

I have a 2008 GMC Sierra 3500 HD truck that had an issue with very loose and sloppy steering. I had to take the vehicle back for service repairs several times, each time correcting another problem. After tw with very loose and sloppy steering. I had to take the vehicle back for service repairs several times, each time correcting another problem. After two steering gear box replacements, two front end alignments and replacing the steering mid-shaft, twice, the problem was finally corrected. Through all the frustration of figuring out the problem, Jay Tippett was always very professional. Jay has been my service advisor on several occasions for all my GM vehicles. Jay treats me like a friend, and not just another customer. More

Koons of Manassas Service Department has been wonderful. Our family has been a customer since 1990 and always return to Koons for vehicle purchases due to their outstanding Service Department. They are hon Our family has been a customer since 1990 and always return to Koons for vehicle purchases due to their outstanding Service Department. They are honest, efficient and trustworthy. More

I went to the dealership not sure if I was looking at new or used. Travis Gehring was my salesperson. He was fabulous! He took a lot of time to show me about 10 different cars. I gave him my price range or used. Travis Gehring was my salesperson. He was fabulous! He took a lot of time to show me about 10 different cars. I gave him my price range and asked him only to show me cars in that price range and he did just that. He never pressured me to make a decision or spend more than I told him I could. He was patient, kind and very informative about the cars. He was quick to return calls and get back to me with answers on my many questions. I would highly recommend him to anyone looking for a car. I found him to be very honest and very easy to work with. He also had great pricing on the cars he showed me. If you go to this dealership ask for Travis if you are looking for new, used, buick's, Honda's etc. They have a huge inventory! He made the whole experience very easy. More

It's been 6 years since I last bought a car, so I went online and found a really nice used Mitsubishi Outlander Sport from Joyce Koons and I took advantage of their "chat" option to ask for more info went online and found a really nice used Mitsubishi Outlander Sport from Joyce Koons and I took advantage of their "chat" option to ask for more information regarding the vehicle. An internet sales consultant (Robert Clanagan) contacted me immediately and was able to answer my dozen or so questions regarding pricing, car features, etc. I also requested if a shuttle can pick me up from the metro station which is more than 15 miles from the dealership and they were able to grant my request. My sales consultant, Matt Barthold was the one who braved the weekday afternoon traffic to pick me up from the metro station. Once we were at the dealership, Matt, along with his colleagues: Ed Dove, Sheila Williams, and Frank Seabolt were all very friendly and accommodating and made sure that everything was well taken care of. Matt also went out of his way to bring my newly purchased car to a Mitsubishi dealership so they could take a look at an airbag service warning light that came on and was able to put me on a loaner car for the day while my car was in the shop. Overall, I will definitely recommend this dealership to prospective car buyers. More