Joyce Koons Buick GMC

What a great team! The employees on the showroom side of Joyce Koons Buick work together like a well oiled machine, providing the customer with excellent information, courteous service and a tremendous effo Joyce Koons Buick work together like a well oiled machine, providing the customer with excellent information, courteous service and a tremendous effort to exceed the client's expectations. We did a great deal of shopping around, visiting most of the major car brands, before we decided on the Buick Enclave. At Koons, we had the pleasure of working with Gary Johnson and Travis Gehring and were very impressed with their professional and friendly demeanor throughout the entire process. Both gentlemen spent a good deal of time with us, answered our many questions, and assisted us in purchasing the vehicle that was "just right" for us. Once we had selected from all of the many options presented, we were introduced to Pat Bryant. Flexibility was not going to be an issue with us, we challenged Pat to locate the Enclave with at least all of the features we had selected; we were not willing to give up on any of our choices. Pat got to work, sending out search after search trying to locate a car that would fill our needs. We applaud his persistence and determination to meet our expectations and were extremely impressed with the way he "kept us in the loop" with updates on his progress. He was successful in locating our car and we could not be more pleased with our experience. Tim Rowan, our finance manager, took time with us, carefully explaining the many details involved in the financing and transferring of our vehicle. Misty Barbe, Guest Services Manager, was another friendly face we had the pleasure of meeting during our purchase. She provided us with a good overview of the service department and set us up with a follow-up appointment that would be necessary to install additional options we selected. As we were almost ready to drive away in our new Enclave, it was noted that the car did not appear as sparkling clean as a new car should be when it pulls away from a Koons dealership. Gary, Travis, and Pat were on the job immediately. The car was sent back to the shop to be completely cleaned once again. This was the only downside of our entire experience with Koons Buick. We feel the shop side definitely let the sales side down by allowing a new car be presented to a customer in such a manner. Whoever does the detailing for new vehicles needs to shape up and take their job seriously! We are hoping that over the years, as we bring our Enclave in for service, we experience the same professional and courteous treatment that we received from the sales department. Thank you for a job well done!! More

I did lots of research online and found Koons GMC in Manassas to have the most reasonably priced for the vehicle I was looking for. The sales associate was very helpful and friendly which made the car Manassas to have the most reasonably priced for the vehicle I was looking for. The sales associate was very helpful and friendly which made the car buying experience so easy. They were able to negotiate my trade in which is what sealed the deal! Thanks Matt for all your help...we love our new family vehicle! More

KOONS Experience again GREAT! We have been coming to Joyce KOONS in Manassas since 2004. Our first GMC Envoy is still serviced at KOONS because the Service Department is outstanding, Jeff Miller is our Joyce KOONS in Manassas since 2004. Our first GMC Envoy is still serviced at KOONS because the Service Department is outstanding, Jeff Miller is our GUY and he is professional, nice and gets the service executed as promised. Our 2nd 2008 GMC Envoy (Denali) was purchased and serviced from/by Joyce KOONS and again great purchase and service still excellent! We recently just purchased our 3rd GMC (Terrain) at Joyce KOONS Manassas for these reasons; Professional Sales Representatives and ours was John Rendo, he saw us through from test drive to purchase and delivery. Pat Bryant is the best Sales Manager ever, he was very thorough to explain all cost of the vehicles we were considering, to include applicable rebates, tax title license and making it crystal clear on our final choice of the GMC Terrain SLT AWD. We have been loyal GMC customers of Joyce KOONS for 10 + plus years because this Dealership is impeccable on Sales and Service! R & J Mitchell More

Travis and Pat worked as a team to get me into my beautiful, new Acadia! They listened to my needs, heard out my options and even though I had a check from the bank in hand, they got me a WAY better beautiful, new Acadia! They listened to my needs, heard out my options and even though I had a check from the bank in hand, they got me a WAY better deal! This is one of those cars you know one day you will own and Pat made it happen. He took time to figure out how to make the deal happen and then went to work to make it a done deal. Travis was very helpful in getting me set up and on the road! Thak to both of you for a great experience! More

We had transmission trouble with our '09 Enclave and were able to quickly make an appointment for the next day. All trans repairs we're under warranty. The service advisors were responsive to all of our were able to quickly make an appointment for the next day. All trans repairs we're under warranty. The service advisors were responsive to all of our questions and concerns. More

Very good service and great customer service. Nice lounge and good facilities. Prompt service and easy to get an appointment. Cordial and nice atmosphere along with kids playing area. and good facilities. Prompt service and easy to get an appointment. Cordial and nice atmosphere along with kids playing area. More

these guys are awesome , Travis was so polite and professional although his young age he showed great maturity and help me a lots , I definitely recommend these guys for my friends and family. professional although his young age he showed great maturity and help me a lots , I definitely recommend these guys for my friends and family. More

The Koon's staff were terrific from the test drive until we left the lot with our new vehicle. Thanks to all for helping us get it done. until we left the lot with our new vehicle. Thanks to all for helping us get it done. More

I came to the dealership looking for a used car as a replacement for my old Honda but I wasn't sure what to get. I met this Salesman named Travis. He was very kind and helpful and found a couple cars ar replacement for my old Honda but I wasn't sure what to get. I met this Salesman named Travis. He was very kind and helpful and found a couple cars around where our price range was at. Needless to say I found a nice Toyota Camry that had some scratches on it but Travis had it touched up and it was ready in the next couple of days. If you do go to Joyce Koons see about talking with Travis for all of your dealership needs. More

Travis Gehring was an amazing salesman. He was very professional, extremely nice, and more than helpful!! He seemed to know exactly what he was doing and clearly communicated this knowledge with me. professional, extremely nice, and more than helpful!! He seemed to know exactly what he was doing and clearly communicated this knowledge with me. He did not pressure me into anything at all and left all of the decision making up to me. He made sure that I knew all the features of the car before I walked out of the shop and explained them all to me in detail. He answered every one of my questions directly, in a way that I could fully comprehend. The dealership did not have the color of the Honda Civic Sedan that I wanted, so he located a dealership that did. He personally drove all the way to Maryland to bring my dream car back for me and will be delivering it directly to my house tomorrow! He made the process of buying my new car very easy, and quicker than most salesmen I've ever dealt with! He made sure I was comfortable and aware of everything that was going on. I had a very positive experience and I definitely will come back to this dealership again. More