Joyce Koons Buick GMC

We had an excellent experience! Josh was very helpful and did his best to answer our questions beforehand promptly. He was kind and thorough the day we stopped to look at the van. The dealership was nice, to did his best to answer our questions beforehand promptly. He was kind and thorough the day we stopped to look at the van. The dealership was nice, too-- even a playroom for kids (although the playroom floors could probably use a scrub). More

Kevin was very helpful. He addressed all of my concerns about the repair and informed me about the factory rebate program that was available for the component that was replaced. These guys are just great. about the repair and informed me about the factory rebate program that was available for the component that was replaced. These guys are just great. More

I have always had my Bonniville serviced where I bought it. The service department and Kevin have always been honest with me and have assisted me in making decisions on what needs to be repaired immediatel it. The service department and Kevin have always been honest with me and have assisted me in making decisions on what needs to be repaired immediately and what can be put off. They also treat me with respect and answer all the questions I have. I also like the fact that they have a courtesy shuttle to take me home and pick me up when the service is completed. More

Chad and Eugene made my car purchase the easiest i've ever had. The car turn around was fast and timely. All I can say is that I will be coming back to Joyce Koons GMC for my next vehicle. Thanks agai ever had. The car turn around was fast and timely. All I can say is that I will be coming back to Joyce Koons GMC for my next vehicle. Thanks again for all your help ~! More

Top notch service. Appointment was on time. Service writer knowledgeable and courteous. Waiting room completely equipped for my comfort including coffee, wifi and cable and cozy comfy leather chairs. A writer knowledgeable and courteous. Waiting room completely equipped for my comfort including coffee, wifi and cable and cozy comfy leather chairs. All service performed as agreed at agreed upon price and timing......and a car wash too. By all means, go to Joyce Koons Buick and test drive an Encore...or Enclave. Great value and lots of luxury. More

This was a great buying experience. I choose Joyce Koons through the USAA buying program and because we have purchased two prior vehicles from them. I felt no pressure but everyone I had contact with was ve through the USAA buying program and because we have purchased two prior vehicles from them. I felt no pressure but everyone I had contact with was very responsive. A vehicle suiting what I was looking for was located quickly and made available for a test drive. When I decided to buy it and went to pick it up they got me in and out quickly. More

We went there looking for a new GMC Terrain. After visiting several other area GMC dealers and seeing the games they play with the price and try to waste your time. One dealer(Tysons Corner) wanted MS visiting several other area GMC dealers and seeing the games they play with the price and try to waste your time. One dealer(Tysons Corner) wanted MSRP and lowballed our trade by $4000. Another(Alexandria) gave us their best "special" price and when we got home we looked at their website and found the exact car for $750 less. It was refreshing to visit a dealer that respects your time and knowledge of the prices of cars.The negotiation for the final price was very honest and straightforward and didn't waste our time. They did not have the exact vehicle we wanted and didn't try to force us into something that they had on their lot like other dealers. Patrick worked very hard to find a car just like we wanted. Charles kept us informed through every step of the process. They found the exact car we wanted over 200 miles away and went to get it for us. To me that show us a dealer that wants to help and please you and not take the easy way out to sell you a car! I have purchased many cars in my life and this was my first GMC. I was truly blown away by the way that Patrick Bryant and Charles Carlson deliver a great customer experience!! Misty was great explaining extra items about dealership and Frank was very easy to work with in the finance office. The entire process was very friendly and professional. We do appreciate that! More

Tyson has been wonderful to work with for the past 2 years since we bought our Acadia from Koons. He is always very friendly and asks about my kids if they aren't with me. I feel confident in knowing th years since we bought our Acadia from Koons. He is always very friendly and asks about my kids if they aren't with me. I feel confident in knowing that he looks out for me and my car. He has always been patient and willing to answer any question I might have about the car of the service provided. He is the reason I continue to use the Koons service department. More

Lauren was the most knowledgeable, honest, and thorough individual I have ever dealt with at any dealership. All of my questions were answered without hesitation and to my complete satisfaction. Hands down individual I have ever dealt with at any dealership. All of my questions were answered without hesitation and to my complete satisfaction. Hands down this was the best experience I have ever had purchasing a car. The facilities are spectacular and I highly recommend anyone interested in purchasing a car go with Lauren Herbert! More