Joyce Koons Buick GMC

Buick GMC Service was solid. Given an estimate of an hour for an oil change and they nailed it right on the nose. NIce, comfortable waiting area. Service was solid. Given an estimate of an hour for an oil change and they nailed it right on the nose. NIce, comfortable waiting area. More

Emissions inspection/oil change The engine light was on - had been in previously and the service tech didn't think it was a huge problem, but it would not pass emissions this month. The engine light was on - had been in previously and the service tech didn't think it was a huge problem, but it would not pass emissions this month. They replaced parts in catalytic converter but it still took putting miles on the car before it would pass emissions inspection. Jeff Miller offered me another Lacrosse to drive while my car was there for two extended appointments, and was good about explaining the problem and the solution. Jeff is #1 in my book. More

Tyson is an efficent, friendy and dependable professional. He is a great asset to the Joyce Koons dealership. I purchased my 6th Buick, 1st at Joyce Koons, over a 25 year period. I am a happy ca professional. He is a great asset to the Joyce Koons dealership. I purchased my 6th Buick, 1st at Joyce Koons, over a 25 year period. I am a happy car owner. More

Quality Service Jeff Miller has been my Service Advisor for 10 years and out of the those 10 years he has NEVER lead me astry nor has he provided any bad advice. Gary Jeff Miller has been my Service Advisor for 10 years and out of the those 10 years he has NEVER lead me astry nor has he provided any bad advice. Gary Johnson is simply the most honest and helpful salesman o the premise..Hands Down. More

didn't fix did not fix the car and charged for it. I will never come back for service. I am planning on buying a new car later this year but not from you. did not fix the car and charged for it. I will never come back for service. I am planning on buying a new car later this year but not from you. More

This is the second lease we've had from this dealership. They are always nice, friendly and attentive. I've never had a complaint and the service has always been great. dealership. They are always nice, friendly and attentive. I've never had a complaint and the service has always been great. More

My experience is completely positive and I found all My experience is completely positive and I found all personnel were friendly and responsive to my needs. Steve Hughes was especially helpful in hel My experience is completely positive and I found all personnel were friendly and responsive to my needs. Steve Hughes was especially helpful in helping me select my new truck. When the truck I selected was not available, he found another truck that I liked even more (the "new" truck was a model higher than the one originally selected). Steve worked with me and his management to make me an outstanding deal on the Denali diesel truck. Steve was also helped and flexible when I discovered that you can't tow with the new truck until you've put 500 miles on the vehicle. Steve was flexible on the new truck delivery date so I could use my old truck to tow my race car to an event. I would recommend Steve Hughes and Koons GMC with reservation. More

The service department was ready to service my vehicle at the scheduled appointment time. All the work was completed expeditiously, minimizing the amount of time I had to wait. As always my Service Adviser the scheduled appointment time. All the work was completed expeditiously, minimizing the amount of time I had to wait. As always my Service Adviser, Jeff Miller, was great to work with and ensured all the service was properly completed and my car was washed before being returned to me. More

Fast, friendly service at a fair price. Kevin Hall is terrific to work with, as he is very friendly and knowledgeable. Would definitely recommend Koons GMC to others. terrific to work with, as he is very friendly and knowledgeable. Would definitely recommend Koons GMC to others. More

We needed the annual safety inspection for our 2006 Buick. Made an appointment on line with Tyson as service advisor, with the option to wait for the work to be performed. We were greeted by Tyson wi Buick. Made an appointment on line with Tyson as service advisor, with the option to wait for the work to be performed. We were greeted by Tyson with suggestion for us to go to the waiting area. The car was inspected and we were on our way with a minimum wait. More