Joyce Koons Buick GMC

Routine service of Buick Regal I brought my Regal for a routine servicing and inspection. I pulled into the covered car bay and waited outside my car for a few minutes. I saw employ I brought my Regal for a routine servicing and inspection. I pulled into the covered car bay and waited outside my car for a few minutes. I saw employees behind the desk area but no one came out to me. I went inside to ask if I needed to check in at the desk. One employee ignored me and continued to type on his computer and another held up a finger signaling to wait since he was on the phone. I stepped outside and waited another few minutes. Finally the person who was on the phone came out and seemed irritated that he had to help me. He told me I would be taken care of by another employee who was helping a lady in the bay with her car ahead of me. I waited for my car in the waiting area. Many customers came and went so after about 2 hours I asked how long or if there was a problem with my car. Again the people behind the desk seemed annoyed that I bothered them with a question. I never got a definite answer so I waited another 45 minutes and asked again and received the same type of treatment. Finally, after almost 3 hours and asking again I was told it would be done soon. About 10 minutes later a gentleman came and said my car was ready. It took so long because the COMPUTER would not let them get the information through for the inspection. Then when I went to check out the lady who is responsible for that was not at her desk. I waited just a couple of minutes and when she saw me she said "Oh I didn't know the were sending me someone." Really??? I felt the employees were unwilling to help and that I was irritating them just by being there. I would not return to this dealership. I really like my buick but the Ford escape just move to #1 place for my next vehicle. More

Frustrating Experience They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a Wednesday for them to repair what I believed to be a bad wheel bearing for morning on Friday. I dropped off my car at 7:30 am. I noted to them that I needed the car before 3:00 that day for the weekend to go out of town. At 1:00 they called to notify me that they were going to look at it. I said that I dropped it off at 7:30 am why would they just be looking at it? They said that they would call me when they checked it out. At 3:00 when I was on my way to them to pick up my car they called me to say that I was right it was a wheel bearing and would get to it soon. I said I was on my way to get it as I stated I would be. When I got there I spoke to the Service manager and he said that it was not his fault that he had a problem with water? I said it was not my fault either but I never received a call that they would not have it done in time that I requested. When I did get there to pick it up they said that they found a 15% discount on line. I gave them the 20% that I had from on-line. If they could not do the work they should have told me up front so that I could have taken it somewhere else and not have gotten all stressed out and have to run around. More

Truck got serviced and Mike Clancy rectified a small issue I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons GMC Service and Joyce Koons Auto/Body offer superior service, and total customer satisfaction. More