Joyce Koons Buick GMC

Customer Took my GMC Terrain in for an oil change in September, 2014 and while I was waiting for my ride to pick me up, receive a call that the car was ready. Took my GMC Terrain in for an oil change in September, 2014 and while I was waiting for my ride to pick me up, receive a call that the car was ready. I had an appointment for the next day - Saturday and they went ahead and did it on Friday evening. Due to them doing it on Friday evening, I did not have to make another trip back on Saturday to pick it which was good. The dealership is about 30 miles away. This is my second car from Joyce Koons and I've been very pleased with the service and courteousness of the staff. More

Super friendly, patient, and thorough Arkeem Dennis and the Koons Buick/GMC team were very friendly, patient, and thorough in helping us find and buy the right car for our family. Sales M Arkeem Dennis and the Koons Buick/GMC team were very friendly, patient, and thorough in helping us find and buy the right car for our family. Sales Manager Jeff Sisk was very helpful and wanted to earn our business. David Kim in finance was also outstanding, working against a time deadline to get everything done. Shiela Jones made us feel like we were joining her GM "family." In the process of consideration we went back several times, and were always welcomed warmly We were fortunate also to find a pre-owned car for our daughter, and Koons gave us a very good price on that car, as well. We are very satisfied with this purchase, and in fact have already recommended them to friends. We're very happy with our 2014 Buick Enclave, and looking forward to attending the car care seminar in a couple of weeks. Thanks, Koons! More

Purchases used car Purchased used car. Tony, the salesman, was very friendly and helpful. During the process, we were told that both keys came with the car. We were also Purchased used car. Tony, the salesman, was very friendly and helpful. During the process, we were told that both keys came with the car. We were also told to bring both keys for our trade in. So it was a surprise that when we took possession of the car, they said only one key came with it. Now we have to go to the Mazda dealership to get a new key and FOB, which will cost a couple of hundred. If we knew this, this would have been part of the negotiation. Feel cheated when everything else went so well. More

Great dealership for service! It was my first time at this dealership and the service was extremely professional and timely. Tyson Farina helped me navigate the website so I can f It was my first time at this dealership and the service was extremely professional and timely. Tyson Farina helped me navigate the website so I can find discounts. He and any other employee I was in the presence of were very personable and interested in providing me the best service. I was 100% satisfied. More

Super Experience - New GMC Truck I drove out to this dealership on the recommendation of USAA Buyers Service. I actually did not have intent to buy a truck that day, but they had the I drove out to this dealership on the recommendation of USAA Buyers Service. I actually did not have intent to buy a truck that day, but they had the model I was looking for on the lot for me to at least look at. John Rendo dedicated his time to me in order to answer all my questions, allowed me to test drive two different configurations of the Sierra Delani, and ultimately, allowed me to convince myself that I wanted the truck. It was then a matter of understanding the pricing, trade in and long term support. John was very knowledgeable of the vehicle and left me confident that I was getting what I wanted at a fair price, and that I was not going to be forgotten once I drove off the lot. With no intent to buy a truck that day, I drove off the lot that afternoon with a new truck. John has since followed up with me to ensure everything is going OK. Very personable. Never pressured me into making a decision I did not feel confident in. Great overall experience. More

Check Engine Our Lacrosse check engine light lit up. Took it in and was diagnosed and fixed in a minimum of time and at a reasonable price. Tyson looks out Our Lacrosse check engine light lit up. Took it in and was diagnosed and fixed in a minimum of time and at a reasonable price. Tyson looks out for his service customers. keep up the good work. More

Great service I always get great service when I come to Joyce Koons. The people are pleasant, attentive to my needs and very courteous. It is a real pleasure to do I always get great service when I come to Joyce Koons. The people are pleasant, attentive to my needs and very courteous. It is a real pleasure to do business with them. More

Great service in this day and age of rip off service center! I recently bought my GMC Acadia in for a routine oil change. During their multipoint inspection they found a leak near the rear of the car. The I recently bought my GMC Acadia in for a routine oil change. During their multipoint inspection they found a leak near the rear of the car. The initial estimate was that a torque tube had to be replaced to the tune of $2k! I chalked it up to bad luck and asked them to do the work (I've been bringing my GMC Acadia here since I had it new and had always had great service and specifically with Tyson Farina) Tyson was courteous and helpful and provided me a loaner while the car was out of service. A day later, I get a call that the service techs were able to remedy the issue and that the torque tube would not have to be replaced saving me over $2k in repair charges! Even after I had already bit the bullet that I would have to pay the parts and labor to get this resolved, Tyson was ethical and honest enough to do right by the customer and inform me of this tremendous news. In this day an age where we have experiences told to me of dealers and service shops gouging customers for work that didnt really need to be done, this was a huge validation that Tyson and the GMC service center take care and pride in providing excellent service. My car will continue to be serviced here and soon when I contemplate another GMC purchase (here at the same dealership) I will bring it to be serviced with Tyson again. A big hearty thanks Tyson! More

Stephen Witcher I came to the dealership with my guard up. As soon as I met Charles Carlson, I felt relieved. He was extremely helpful and I'm not the easiest person I came to the dealership with my guard up. As soon as I met Charles Carlson, I felt relieved. He was extremely helpful and I'm not the easiest person to deal with. If you are ever in the area, looking for great people as well as a great selection of vehicles, come check Joyce Koons Honda Buick GMC. Ask for CHARLES CARLSON! More

Great Expeirence Derek was the gentleman that sold us our GMC Yukon. It was a great experience and I will refer my friends and family to see Derek if they are in the m Derek was the gentleman that sold us our GMC Yukon. It was a great experience and I will refer my friends and family to see Derek if they are in the market for a vehicle. Thanks. More