Joyce Koons Buick GMC

Fair to Average The Service was covered under the warranty but I did not receive a copy of the paperwork or any proof of work. I called the dealership after picking u The Service was covered under the warranty but I did not receive a copy of the paperwork or any proof of work. I called the dealership after picking up the automobile and request the paper work be e mailed to me. I did not receive an e mail with the paper work. The automobile was returned to me dirty. The Service Person said that the car wash door was broke. I suggest that Joyce Koons Buick have an alternative car wash agreement in place for such events. In the phone call I placed to the dealership after picking up the automobile, the a Manager said I could bring the automobile by for a car wash. I did receive use of a rental automobile at no charge which was good. Overall, there should be no issues for a basic or routine service call. This should be standardize process. More

Noise from front end and oil change Noise from front end was not from a bad hub bearing. Possibly bad tire. Will have corrected at COSCO where tires were purchased. Oil change performe Noise from front end was not from a bad hub bearing. Possibly bad tire. Will have corrected at COSCO where tires were purchased. Oil change performed.which I added at the last minute. More

Wife's Surprise Christmas Denali Phillip was one the ball . He went straight to the top for pricing and for the best deal , if your looking for a salesman that knows the business & pr Phillip was one the ball . He went straight to the top for pricing and for the best deal , if your looking for a salesman that knows the business & product, remember to ask for Phillip Marinakos More

Friendly and Professional Buying Experience Second Yukon XL from Dealership fourteen years apart. Philip offered a very professional sales experience. Great job covering features of the vehicle Second Yukon XL from Dealership fourteen years apart. Philip offered a very professional sales experience. Great job covering features of the vehicle. Would highly recommend!! More

Courteous Service Needed scheduled maintenance and have been using the service department all year. They are very courteous and accommodating. Honest dealing and go the Needed scheduled maintenance and have been using the service department all year. They are very courteous and accommodating. Honest dealing and go the extra mile to ensure my extended maintenance agreement is utilized to the fullest. More

Fabulous Service Department The service department at Joyce Koons Buick GCM is fabulous. No one treats you like you don't know what you are doing or talking about. No one tries The service department at Joyce Koons Buick GCM is fabulous. No one treats you like you don't know what you are doing or talking about. No one tries to sell you anything you don't need. If something is found after bringing in the car with one problem, the service writer comes to you and tells you giving you options. Jeff Miller, who has been my service writer since 2010, comes with one big smile on his face. More

Very good and paid for some minor things that the vechile ne Very good. Moved fast on making a deal so we didn't waste the entire day buying a car. Would consider a purchase again from this dealership. Thanks Very good. Moved fast on making a deal so we didn't waste the entire day buying a car. Would consider a purchase again from this dealership. Thanks More

The Best Experience I've Had Buying a Vehicle The entire experience that my wife and I recieved was superb. Our initial reason for being at the dealership was to have our SUV serviced. Olga met us The entire experience that my wife and I recieved was superb. Our initial reason for being at the dealership was to have our SUV serviced. Olga met us at the entrance door after calling to make sure everything was going well with us. Philip took special care of us making sure each part of the car buying process was explained fully and always made sure we got the best deal possible. More

Great Service Was in for oil change and tire rotation. Car was inspected for any problems not taken care of during the regular maintenance schedule. Efficient and Was in for oil change and tire rotation. Car was inspected for any problems not taken care of during the regular maintenance schedule. Efficient and courteous service. More

Oil change, regular 5k check As always, Jeff Miller and his team did a wonderful job. I was in and out in less than an hour! They are so efficient in addition to being polite As always, Jeff Miller and his team did a wonderful job. I was in and out in less than an hour! They are so efficient in addition to being polite and professional! Appreciate it. More