Joyce Koons Buick GMC

The Joyce Koons GMC service center is excellent. Jeff Miller has been my service advisor for 10+ years and have always been very satisfied with his courteous and efficient manner. They have been w Jeff Miller has been my service advisor for 10+ years and have always been very satisfied with his courteous and efficient manner. They have been working on my 1 ton work truck for 17 years and it is in great running condition due to the team at Joyce Koons. More

The time it took for a oil change was not acceptable & the lack of communication did not help either. the lack of communication did not help either. More

I walked in without an appointment. The service staff were professional and kept me informed throughout the process. I've always been very satisfied with the service received. The service staff were professional and kept me informed throughout the process. I've always been very satisfied with the service received. More

Made an appointment for the early afternoon hoping to get it done during the day. I diagnosed the problem to be somewhere in the cooling system. I thought thermostat, but it turned out to be a water pump. it done during the day. I diagnosed the problem to be somewhere in the cooling system. I thought thermostat, but it turned out to be a water pump. The technician told me the part wasn't available and they would have to order. This surprised me since my V6 Canyon is a pretty common vehicle. They called me about half way through the next day and said there was a delay on getting the parts. They don't have a loner vehicle and they indicated the shuttle service closes as 4:00 pm , but assured me the vehicle would be done that day since they don't close until 7:00 pm. The work was good. I was just not happy with the delays and the shuttle service. Why bother to make an appointment. Just drop the vehicle and wait until they tell you it is done. More

Very nice and great service clear conversation everything is clear and very nice customer friendly sales person Mr. Steav is clear and very nice customer friendly sales person Mr. Steav More

I wish this review did not require me to actually write anything counting my words. My marks say enough. anything counting my words. My marks say enough. More

The service department at Joyce Koons Buick GMC is great. They are professional and couteous.They review everything so there are no surprises. Communication through the procees is really good. It's a bit of They are professional and couteous.They review everything so there are no surprises. Communication through the procees is really good. It's a bit of a drive for us to get there but we make the effort because of the service we get. More

Run, do not walk to your nearest exit from this place! I was sold a beautiful but disappointing lemon of a car. Not even one day after I bought the car, it was back for servicing. Picked up the car from I was sold a beautiful but disappointing lemon of a car. Not even one day after I bought the car, it was back for servicing. Picked up the car from the service department and guess what, it was right back in. At this point, the dealership had it longer that I did. Went to speak with the GM V and let know I am upset that this car is in such poor shape internally. He was condescending and threw his hands up in the air and said “well, I can’t take it back and I can’t keep fixing it”. We have purchased 10 cars from this dealership. Unfortunately, this will be the last. More

I have had my vehicles serviced at this location for years. A professional group of folks. years. A professional group of folks. More

Service advisor, Jeff Miller, and mechanic, Danny, were very responsive and resolved the issue with my GMC Acadia in a prompt and professional manner. It is the same customer experience I have received ov very responsive and resolved the issue with my GMC Acadia in a prompt and professional manner. It is the same customer experience I have received over many years at this dealership. More