Joyce Koons Buick GMC

Repair Clearly there is some "angst" between employees, that shouldn't be carried down to the customer level. Light came on the next day in car after bein Clearly there is some "angst" between employees, that shouldn't be carried down to the customer level. Light came on the next day in car after being picked up from being repaired. Clearly it wasn't repaired completely, after spending over a thousand dollars. I called the manager as soon as I realized this, he was bothered by my call. He tried to defend why the light was coming on. He said I could bring the car back in the evening and they would see about getting me a loaner. In the past I have had excellent service at Koons. This time, I was extremely disappointed. More

service my chevy tahoe dropped vehicle off, vehicle was serviced in a minimal amount of time, everyone was courteous, cost was what was quoted to me! I have always been sati dropped vehicle off, vehicle was serviced in a minimal amount of time, everyone was courteous, cost was what was quoted to me! I have always been satisfied with this dealership. More

General service on my GMC truck Inspection, oil change, recall work all went well, quick, efficient, they even provided a coupon for service that I did not know about. Price was si Inspection, oil change, recall work all went well, quick, efficient, they even provided a coupon for service that I did not know about. Price was similar to what I would have paid anywhere else. very courteous. More

Exceptional Experience with purchasing vehicle online. Dennis Chen provided exceptional customer service and made purchasing a vehicle online rather simple. No haggling at all and very efficient process. Dennis Chen provided exceptional customer service and made purchasing a vehicle online rather simple. No haggling at all and very efficient process. I would highly recommend buying your next vehicle from Joyce Koons Honda in Manassas. More

Great experience working with Philip. Will be back. Rarely would I write such a positive review of a car salesman, but Philip is different. No high pressure. That made all the difference for me. I ex Rarely would I write such a positive review of a car salesman, but Philip is different. No high pressure. That made all the difference for me. I explained what I was looking for and he never tried to steer me away from my goal. I really appreciated that. He and I stayed in touch via email for a couple of days after my initial test drive. Even late at night, he answered my messages. It was a personal comment that Phil shared with me in one of those emails that made all the difference. He probably never thought much about it, but it was important to me. I went back the next morning and closed the deal. Not just a good salesman, but an overall great guy - more like a friend - really. Will absolutely refer others to Phil and will talk with him early on my next purchase. Many thanks, Phil. More

Great Service Had a bad battery. Quickly diagnosed and replaced. Battery guaranteed for life of the vehicle. Great service as always from Joyce Koons GMC. Led to pu Had a bad battery. Quickly diagnosed and replaced. Battery guaranteed for life of the vehicle. Great service as always from Joyce Koons GMC. Led to purchase of new vehicle. More

New Car Traded my 2014 in for a 2017. They found an excellent match to what I was looking for without having to order it and found it fast. Very pleasant sale Traded my 2014 in for a 2017. They found an excellent match to what I was looking for without having to order it and found it fast. Very pleasant sales experience. More

Repair Broken Rear Hatch Handle Called and arranged for an appointment, during which I identified the issues with my vehicle. Upon arrival was greeted friendly and was asked how I c Called and arranged for an appointment, during which I identified the issues with my vehicle. Upon arrival was greeted friendly and was asked how I could be helped. After stating I had an appointment at this time, I was asked what was the service I needed. I would of assumed the individual would look in the data system for that day and see why I made the appoint, vs having me to readdress my needs. Once we got there this though they provided outstanding service and they keep me abreast of how the service was progressing. Business center a major plus More

Great experience dealership was very clean and everyone very nice and professional. Was in and out with a new car the same day. Food was offered to us too since it dealership was very clean and everyone very nice and professional. Was in and out with a new car the same day. Food was offered to us too since it was lunch time:) More

Great experience with Phillip Philip was a true pleasure to work with. He went above and beyond in all areas of customer service. I really do not think I would want to work with Philip was a true pleasure to work with. He went above and beyond in all areas of customer service. I really do not think I would want to work with any other car salesmen in the future. I am so happy with my new Acadia and it is all due to Philip's perseverance and hard work. Thanks again! More