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Joyce Koons Buick GMC
Manassas, VA
1,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,085 reviews
May 31, 2017
Was able to get exceptional same day service. I was able to get exceptional same day service on a Saturday. Tony was awesome! My car wouldn't start. Very helpful in getting a bad battery replaced I was able to get exceptional same day service on a Saturday. Tony was awesome! My car wouldn't start. Very helpful in getting a bad battery replaced. More
by FTH
Employees Worked With
Tony Nyguen
May 22, 2017
Lease 2017 Acadia Love my car and had a wonderful experience with the staff. I felt very well taken care of and we went through the process as fast as possible. Great Love my car and had a wonderful experience with the staff. I felt very well taken care of and we went through the process as fast as possible. Great experience and will definitely be referring friends to Koons GMC ! Thank you! More
by Barr
Employees Worked With
Chris Hahn, Behzad Mahmoodi, Chris Sinclair
May 21, 2017
Help with a Lemon Dealership was extremely helpful and knowledgeable in diagnosing the many problems with the lemon I recently purchased. Identified issued that were n Dealership was extremely helpful and knowledgeable in diagnosing the many problems with the lemon I recently purchased. Identified issued that were not visible externally, but after conducting a throughout inspection of the lemon, they identified several issues that were not visible when purchased. Issues that would cost as much as I purchased the lemon for. The only issue that I do have with Koons, was I advised the sales department I wanted to purchase another H2, spoke with a sales individual who took my information and said he would start looking. After w eek of not hearing back I called, not once but three times, to speak with the sales rep and got his voice mail each time. They never followed up on my request, so I ended up searching the internet and purchased a vehicle out of Fredericksburg, VA More
by H2
Employees Worked With
The mechanic you has worked on my last 3 hummers, Kevin Hall
May 18, 2017
Purchase Of 2012 Chevy Cruze Beyond loving this car at the moment I must tell you that the salesman Codie Fravel was fantastic all the way through this journey for me. He spent ti Beyond loving this car at the moment I must tell you that the salesman Codie Fravel was fantastic all the way through this journey for me. He spent time helping me select a car that was good for me. He is very professional and very honest.I will reccomend friends and neighbors in the future FIVE STARS FOR CODIE More
by Pat M
Employees Worked With
Codie Fravel
May 07, 2017
3 months service checkup. Professional and quick service. The service area, the staff, and customer service were excellent. I went on 4/17 for 3 months service checkup an Professional and quick service. The service area, the staff, and customer service were excellent. I went on 4/17 for 3 months service checkup and I received a coupon for oil and filter check. I didn't have to mention that as everything was in my account and received my service for free as Buick offer 2 free service for the first year. My service agent was Tysons and he was excellent. His professionalism and excellent customer service made the entire experience quick and easy for me. Definitely an A++++++++++++++++++++ service. More
by riham saah
Employees Worked With
Tyson Farina
May 04, 2017
18K checkup As always, Jeff Miller and his crew performed the service on our 2015 Buick Encore with precision and efficiency. Jeff and his crew are an asset to J As always, Jeff Miller and his crew performed the service on our 2015 Buick Encore with precision and efficiency. Jeff and his crew are an asset to Joyce Koons in Manassas. More
by Larry L.
Employees Worked With
Jeff Miller
April 26, 2017
Efficient and Smooth.......but.. Uneventful is how I describe my experience in getting my Car serviced and it is the way I like it. I have purchased 2 Cars from Koons in Manassas in Uneventful is how I describe my experience in getting my Car serviced and it is the way I like it. I have purchased 2 Cars from Koons in Manassas in the past.... a Buick Lucerne and my current GMC Terrain. My purchase experiences were smooth and Koons worked with me on the deal. I have been fortunate to have had a history of stellar Service Advisors at Koons in Manassas and in continues today with my Service Advisor Jeff Miller. Jeff is professional and always greets me with a smile and takes the time to explain any issues that have been found by the Mechanic. The issue I have is about the product. I thought the GMC Terrain would be a nice vehicle because as I have aged it was important to me that I sit a little higher off the ground and that I could get in and out of the car with relative ease. That said, every time I come to a stop there is a rubbing sound coming from my Tires/brakes. It is absolutely annoying and anyone riding with me ask the question." is there something wrong with your Car". It is embarrassing and the only thing that I am told is that it is not a Safety issue. The Service Manager, Joe Carroll, in a test drive, heard the same thing that I heard, His answer to me was that GMC vehicles are like that and that it was a consequence of the area we live in and that he had two trucks himself that had the same issue. That is not a good enough answer for me. If in fact that is the case with GMC Vehicles, then the GMC Terrain is my Last GMC Vehicle. In the past I have owned a Pontiac 6000, Pontiac Bonneville, and a Buick Lucerne. I have never had sounds like this coming from my front tires/brakes. My wife's owns a Kia Sorrento, and I have friends with Jeeps, Ford Explorers, etc and no one has issues like this. So for me....it is the product. I like the Buick Enclave ,but now that I am retired the Enclave doesn't fit my budget. But I also wonder if the Enclave would have the same problem as my Terrain. Maybe a KIA is in my future... we shall see. More
by Joedon
Employees Worked With
Jeff Miller
April 26, 2017
Not an experience to brag about. I originally purchased a new pickup truck from Joyce Koons, however after driving the vehicle for almost a month my family realized that this truck wa I originally purchased a new pickup truck from Joyce Koons, however after driving the vehicle for almost a month my family realized that this truck was not a good fit. I brought this truck back to those I had just purchased it from weeks earlier, and I think it's important to mention that as I purchased the truck the dealership representatives are going on and on about how rare and valuable the truck was, then a few weeks later I bring the truck back and within the 3-4 week period apparently the market or the value of my new truck had apparently plummeted. How convenient. I understand sales and the process, I'm not even at all against someone making a profit, however this wasn't a matter of making a little money but rather ripping me off. I bought a truck for $60,000 and within 3-4 weeks it was now valued at less than $40,000. I was upset with the fact that Joyce Koons doesn't stand behind their own products or customers. I did raise my concerns to dealership, I spoke to the GM Angie Killinger and she was completely useless, she was rude and aggressive and confrontational, and of course they.claim to have done nothing wrong and somehow I was the problem. I would not recommend buying from this dealership, I did not have any serious issues with Cody other than he was dishonest about his recollection of the events once I complained and management looked into it. Basically it was me and my recollection of the events vs. all of the salesman and managers present and their recollection of the events. The Joyce Koons team circled the wagons and I was and still am on my own. My initial impression at Joyce Koons was of an upscale dealership and yet in the end it turned out to be the usual typical car buying process. Keep in mind that while dealing with these folks I had a conversation with the sales manager and I asked if they had ever heard of the adage "the. customer is always right",, the manager said that they don't believe in that philosophy there. I figure why take a chance buying a car here , there are many many other dealerships to choose from , why take the risk or gamble ,you may end up having a similar experience as I have. It's not worth the risk. More
by meneudis
Employees Worked With
I don't remember all the managers names. , Angela Killinger, Andy Brunclik, Roland Carter, Codie Fravel
April 23, 2017
Service Always efficient and easy to schedule service. Nice waiting area if you need to wait. Going soon to lease another vehicle this summer. Thanks again Always efficient and easy to schedule service. Nice waiting area if you need to wait. Going soon to lease another vehicle this summer. Thanks again More
by Travisdjdkoddjs
Employees Worked With
Tyson Farina, Kevin Hall, Jeff Miller, Joe Carroll, Joe Atkins, JoAnn Gray
April 22, 2017
Only place I trust with my Buick Joyce Koons Buick has the most amazing service department. It's the only place I trust to bring my SUV. Things get fixed the first time! Tyson is alwa Joyce Koons Buick has the most amazing service department. It's the only place I trust to bring my SUV. Things get fixed the first time! Tyson is always so helpful and goes out of his way to explain everything clearly. More
by Happycustomer
Employees Worked With
Tyson Farina
