Joyce Koons Buick GMC

Another great experience;Starting the second decade Serviced one of the three family vehicles again with Koon's Buick GMC in Manassas. Experienced a great service and visit getting all my needs accompli Serviced one of the three family vehicles again with Koon's Buick GMC in Manassas. Experienced a great service and visit getting all my needs accomplished quickly, thoroughly and at a great price. Jeff, Kevin, and Tyson did an outstanding job on our Pontiac G6 just as they have done over the past ten years with our other vehicles ranging from a 2005 Pontiac GTO to Pontiac Montana to 2007 Ford Mustang. I mentioned family because my wife and daughter often visit instead of me and Jeff makes sure they get the same great service, providing me comfort if I am out of town. Yes this is a family place, from the owner Ms. Joyce to Freddie who returns our vehicles each time with a free car wash. Realized that we have been coming here for over ten years and arelooking forward to starting the second decade! More

Amazing Customer Service! I can't thank the team at Joyce Koons Buick GMC enough for their above and beyond customer service in helping my parents with a new car. As my dad sai I can't thank the team at Joyce Koons Buick GMC enough for their above and beyond customer service in helping my parents with a new car. As my dad said "I've never met a nicer group of people!" This is our family's third car purchased from either Joyce Koons Buick GMC or Joyce Koons Honda. We keep coming back because we are constantly and continually impressed with the attention to detail, the friendliness of the entire team -from sales to finance, the value and quality of the cars purchased. Thank you for all you do! More

Purchasing a 2017 LaCrosse It was a pleasurable experience purchasing my new vehicle from Koyce Koons Buick. The staff was truly awesome. No pressure but a pleasure. Went look It was a pleasurable experience purchasing my new vehicle from Koyce Koons Buick. The staff was truly awesome. No pressure but a pleasure. Went looking for a used vehicle but fell in love with a showroom model. They were able to make me a deal I couldn't refuse that was wuthin our budget. More

Amazing experience! This was the best car buying experience of my life. Great service and hospitality. The process was very fast and efficient. Highly recommend this dea This was the best car buying experience of my life. Great service and hospitality. The process was very fast and efficient. Highly recommend this dealer. More

Friendly & Helpful Staff Buying our used GMC Terrain from Chris Sinclair was a great experience. He was very helpful and went out of his way to accommodate us. Buying our used GMC Terrain from Chris Sinclair was a great experience. He was very helpful and went out of his way to accommodate us. More

Very friendly staff and easy car buying experience! This is a great dealership to shop with! This dealership was not our first stop, but we wish that it had been because it would have saved us a lot of This is a great dealership to shop with! This dealership was not our first stop, but we wish that it had been because it would have saved us a lot of time. Charles made our car buying experience very easy. We love our new ride! More

Made purchase easy I worked with Doug to settle on a price online, then Codie helped me with the test drive and some additional service requests. He even arranged to ha I worked with Doug to settle on a price online, then Codie helped me with the test drive and some additional service requests. He even arranged to have my rental car returned for me so that I wouldn't go through the hassle of driving back and forth. The whole process was extremely easy and I'm very happy with the deal I got. I don't think I spent more than two hours in the dealership from start to finish, and they never pressured me to buy any additions I didn't want - including the easy finance process with Omar. I'd definitely shop here again, especially because they were willing to agree on a price in writing before I ever walked in the door. It made the whole process much more enjoyable and I got to enjoy having a new car right away. More

Wait time ! After waiting 5 almost 6 hours, I was givin a key to my car and was told to come back the next day. AND finish my paper work. Then waiting another ho After waiting 5 almost 6 hours, I was givin a key to my car and was told to come back the next day. AND finish my paper work. Then waiting another hour or so, I was done. Then another 10 days went by and had to again ask for any and all paper work on what and when work if any was done on my car prior to me buying said car,and was giving an e-mail.NOT mailed paper work. Once I read the e-mail AGAIN it had the wrong milage listed on date last serviced. I was told that they are still looking into the error . Still waiting for an answer. Other then that Mark was friendly and answered all my questions. Good man. Thanks Rich Long More

Unusually bad service! I took my car in for service - 45K mile service, problem with the power mirrors, and state inspection. I made an appointment for 8 AM and dropped my c I took my car in for service - 45K mile service, problem with the power mirrors, and state inspection. I made an appointment for 8 AM and dropped my car off 15 mins early, leaving the keys in the box with the form indicating what it was in for. 7 hours later I called to see what was going on...turns out they hadn't seen the keys in the box and my car was just sitting there all day. At this point the shop was closing in a few hours so they had to rush to get it done. At 5 mins to closing no one had called me back about the car yet so I called and they said - oh yeah, it's done. No call to let me know, no update on what it needed or what was done and while they did the inspection - I'm not sure about the rest of the services requested since the power mirror is still not functioning properly. I'm not even sure I want to take it back to have them look at it again given this unusually bad service experience. More

GMC Recall 'on Windshield Wipers Recall was taken care of in short order and I was on my way. I always have my GMC serviced at this dealership and they are first rate in every way. Recall was taken care of in short order and I was on my way. I always have my GMC serviced at this dealership and they are first rate in every way. I would recommend this dealership to family and friend alike. More