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Joyce Koons Buick GMC
Manassas, VA
1,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,085 reviews
November 12, 2017
Great maintenance! Routine transmission fluid change, and the Koons team was timely and professional as always. Tyson explained what was needed, and answered all my que Routine transmission fluid change, and the Koons team was timely and professional as always. Tyson explained what was needed, and answered all my questions. As a repeat customer for 20+ years, I totally trust Koons for my auto service needs. More
by wjhumphrie
Employees Worked With
Tyson Farina
November 11, 2017
Good service and was willing to discount repairs Good advice and willingness for Koons to discount my service Bill ,to meet my financial budget. I have a long history with this dealership ( 9 years ) Good advice and willingness for Koons to discount my service Bill ,to meet my financial budget. I have a long history with this dealership ( 9 years ) as well as purchasing my vehicle new from Koons of Manassas. More
by Lawrence Giunta
Employees Worked With
Tyson Farina
November 11, 2017
Always top-notch service From Mansour in Honda Sales to Joe, Tyson, and the rest of the GMC service staff, I've always had a great experience at Koons. From Mansour in Honda Sales to Joe, Tyson, and the rest of the GMC service staff, I've always had a great experience at Koons. More
by miles
Employees Worked With
Tyson Farina, Tim Rowan, Mansour Assadpour, Joe Atkins, Mike Rodriguez
November 10, 2017
Review of my purchase of 2017 Buick La Crosse I am giving this review to thank the staff at the Joyce Koons Buick dealership for their fine help and assistance in my purchase of a 2017 Buick Lacr I am giving this review to thank the staff at the Joyce Koons Buick dealership for their fine help and assistance in my purchase of a 2017 Buick Lacrosse. The overall service and sales were outstanding and they tried to make a deal to make both of us happy. More
by Jim Hanrahan
Employees Worked With
Charles Carlson
November 07, 2017
Great truck and fantastic price Charles was extremely helpful and after tough negotiation on my end made me a deal I couldn't pass up. I drove nearly one and a half hours to purchas Charles was extremely helpful and after tough negotiation on my end made me a deal I couldn't pass up. I drove nearly one and a half hours to purchase a new truck from Joyce Koons instead many local dealerships within minutes of my home. After learning one set of keys was misplaced and needed to be ordered for pick-up later I asked Charles if anything could be done to save me any inconvenience and an extra trip. Charles directed me to Daniel Cunningham who helped me out beyond my expectations and provided a key and remote to replace the missing one and saved the extra trip and nearly a whole day. More
by JohnH
Employees Worked With
Charles Carlson, Daniel Cunningham
November 01, 2017
Great experience Buying a used car from Joyce Koons was a great experience. They had the right car at the right price and everything went smoothly. The sales person w Buying a used car from Joyce Koons was a great experience. They had the right car at the right price and everything went smoothly. The sales person was very knowledgeable and taught me a lot about the car. More
by Car buyer
Employees Worked With
Will Coral, Ahmed ElBardisi
October 31, 2017
Got the truck I was looking for at a price I could live with Andrew was helpful , informative and knowledgeable. He worked with his sales manager to put together the best possible deal for me, and made the proce Andrew was helpful , informative and knowledgeable. He worked with his sales manager to put together the best possible deal for me, and made the process easy. More
by Tim Cutrona
Employees Worked With
Andrew
October 31, 2017
Great experience with Codie and Shawn. They did a good job making the process easy and helping with negotiations. I was happy with the purchase. with Codie and Shawn. They did a good job making the process easy and helping with negotiations. I was happy with the purchase. More
by Franck23
Employees Worked With
Shawn McGregor, Codie Fravel
October 21, 2017
Service still needs improvment. We had a service appointment with Matt in service, ALL set up for my grandson to drop off my 2015 GMC and get a loaner vehicle. I was in the Hospital We had a service appointment with Matt in service, ALL set up for my grandson to drop off my 2015 GMC and get a loaner vehicle. I was in the Hospital so my grandson dropped it off. NO LOANER AVAILABLE. He was stuck there. I had to contact a friend of mine in Opal, gave him $25 to pick him up. Didn't have anyone else at the time. My grandson had to wait for well over a hour +. And again to pick it up several days later. Another $25.. What was I supposed to do. Just out of surgery and I really counted on you. Now your work appeared OK so far, Can't drive far yet to fully check it out, But I'm really disappointed that My wife talked to Matt the day before and Matt said all was ready, all set to go.. LOANER AVAILABLE. NOT SO. Your people said nothing available. Just great. Matt's day off, no one else could help. All you had to do was put a tag on anything, I had problems before, you still haven't improved. More
by D
Employees Worked With
Matt
October 17, 2017
Courteous and knowledgeable The new truck buying experience at this dealership was top notch! Codie and the other staff made me comfortable, no high pressure sales tactics here. The new truck buying experience at this dealership was top notch! Codie and the other staff made me comfortable, no high pressure sales tactics here. Codie and his sales managers worked with me to ensure that all parties needs were satisfied. I’d strongly recommend you visit this dealership and Codie, if you’re interested in a new vehicle. More
by David4489
Employees Worked With
Codie Fravel
