Joyce Koons Buick GMC

Henry Amaya, a bilingual salesman who served me professionally and guided me so that I could benefit from current promotions. I can describe my experience at JOYCE KOONS as excellent. professionally and guided me so that I could benefit from current promotions. I can describe my experience at JOYCE KOONS as excellent. More

Certainly above the line when it comes to selling cars to customers. Friendly, attentive, informative...my car buying experience was about as easy as you can imagine. Sahid & the team were just great. customers. Friendly, attentive, informative...my car buying experience was about as easy as you can imagine. Sahid & the team were just great. More

I was shopping via the internet over a period of around 10 days and at the end of negotiations the sales person I was working with said they were all in and seemed as he didn’t care if he was able to compl 10 days and at the end of negotiations the sales person I was working with said they were all in and seemed as he didn’t care if he was able to complete a deal or see a customer go to another dealer. I contacted the sales manager Mr. Thompson and told him the story and was able to negotiate a deal on my new vehicle. I highly recommend working with Mr. Thompson for a great deal. I actually ended up driving over 500 miles to get the vehicle I wanted at a great deal. More

My service rep is great. I value his advice and how he helped me through the process. I also appreciate that all.the work was finished today because there was a lot to do. I value his advice and how he helped me through the process. I also appreciate that all.the work was finished today because there was a lot to do. More

My salesperson was Senal & he went over & above to provide me with information on F-150 I was looking at on line. I drove from Chesapeake, Va after several videos that Senal sent me of truck & purchas provide me with information on F-150 I was looking at on line. I drove from Chesapeake, Va after several videos that Senal sent me of truck & purchased on 1/20/24. Not only was he very professional but his manager & the finance manager (Darius) were first class. This was the easiest experience I have ever had buying a vehicle & highly recommend this dealership! More

Delanta alves was my advisor and he was excellent. He knew my needs and got it fixed on time. He has always given professional and courteous service. He knew my needs and got it fixed on time. He has always given professional and courteous service. More

Mr. Alves was my service provider when I needed major work on my car. Very kind, knowledgeable & professional. I take my car here all the time & I recommend this location. Thanks. work on my car. Very kind, knowledgeable & professional. I take my car here all the time & I recommend this location. Thanks. More

Today, 6 September I met with Steve Hughes and Bob Thompson to determine the value of a 2007 Honda Accord. Steve greeted with a positive attitude and was ready for me when I arrived. Bob helped wi Thompson to determine the value of a 2007 Honda Accord. Steve greeted with a positive attitude and was ready for me when I arrived. Bob helped with establishing the value of the Honda with values from KBB, CARFAX, Black Book and JD Power. Great team. Both men were very helpful and represented the Koons name and dealership extremely well. Steve even add information on a different topic I found very helpful. Joyce Koons Honda has been servicing the Accord for over a decade and the service team has always been transparent and helped keep the Accord in top shape. Recommend you patronize the dealership. Pete D. Nokesville, VA More

Don't go to this dealership! My partner got his accessories installations here, they only care for the money. Once you agreed to their terms they don't care anymore. Now the batt My partner got his accessories installations here, they only care for the money. Once you agreed to their terms they don't care anymore. Now the battery is damaged they don't wanna change it because it's under warranty. If there's O review I'll even go for negative! That's how poor their service are! More

Where do I start. Agreed to get my heater core hoses fixed for my 17 Sierra. My wife was given an invoice of $892 to fix. They picked up my vehicle on Wednesday the 19 Agreed to get my heater core hoses fixed for my 17 Sierra. My wife was given an invoice of $892 to fix. They picked up my vehicle on Wednesday the 19th of April. They Called my warranty to see if it was covered. Daniel called me that afternoon and told me it was not covered and I agreed to get it fixed for the above price. Got a call the next day from another service advisor and was told the same thing Daniel already told me. Then he said right now our price was $1480. I understand the first price was an estimate but how did your estimate go up almost $600. I feel like they just make up a price and try to get the customer to pay it. Was passed around to multiple service advisors during this whole ordeal. Ended up paying $1072. Was told one of the service advisors was going to stay and show me an itemized break down and pictures of what was wrong. He was no where to be found when I showed up. Talked to service advisor Peter on the phone and dealt with him at pickup on Friday April 21st. He needs to be sent back to school for better communication skills. Daniel was the only good service advisor and we should have only worked with him but since he was trying to get me around the estimate price, the other two service advisors had to jump in and try to steal more money out of my pocket. The only thing this dealer is good for is oil changes and tire rotations because you know the price up front. Don’t trust their estimates as it will be way off. Some of the service advisors are rude and talk to you like you don’t know anything about how a vehicle works. They tried to make it sound like they gave me a good by dropping the price from $1480 to $1072. If I add up the price for the heater core hose replacement, oil change and tire rotation, came out to what I should have paid with no discounts. Don’t trust your vehicle at this place unless it’s for simple maintenance items. Contact me if you want more information. You already have my phone number. I will not contact you. UPDATE: Talked to Service Advisor Delante Alves and he rectified the situation. I will give them a second chance. He took care of me after our discussion. He seems like a very good service advisor that will take care of his customers. More