Joyce Koons Buick GMC

Always professional My experience has been positive with most of the advisors. They are always professional and willing to go the extra mile to make sure I’m satisfied. My experience has been positive with most of the advisors. They are always professional and willing to go the extra mile to make sure I’m satisfied. More

Great service! Great service and no pressure atmosphere. Service advisor was helpful and courteous. Oil change was done fairly quick and it was done right the first Great service and no pressure atmosphere. Service advisor was helpful and courteous. Oil change was done fairly quick and it was done right the first time. More

Service Koons of Manassas’ service department is one of the best that I have ever worked with. jeff Miller takes the time to fully understand and document an Koons of Manassas’ service department is one of the best that I have ever worked with. jeff Miller takes the time to fully understand and document an issue before he sends it in for work. More

Great Customer Service I have been a customer of Koons of Manassas for 22 years. I have consulted with all the service advisors. They have all been very good with their cus I have been a customer of Koons of Manassas for 22 years. I have consulted with all the service advisors. They have all been very good with their customer service and very informative. Steve Hughes is my go to Salesman. I will always refer business to Koons. More

Best experience buying a car in my life I’ve been buying cars for over twenty years and by far this was the best experience ever. Most dealerships today do not have the friendly, work with y I’ve been buying cars for over twenty years and by far this was the best experience ever. Most dealerships today do not have the friendly, work with you attitude that this dealership still maintains. Rather than all of the other dealerships with their pushy sales people, Joyce Koons staff were more like consultants and advisors this this process. Where I started looking for a used vehicle, the showed me how a new vehicle actually cost only $10 more per month. Normally, the pain in the car buying process starts after you find a vehicle you like. At Joyce Koons it was an easy and smooth process with no surprises through the whole purchase. They even called me a couple of days after to see how I was enjoying the vehicle. This dealership is #1 in my book. They gained a lifetime customer in me. More

Buick LaCrosse Great service all around. Special thanks for Vincent Wasson for working hard to make this deal possible! Excellent support received from Omar at Fina Great service all around. Special thanks for Vincent Wasson for working hard to make this deal possible! Excellent support received from Omar at Finance as well. More

Quick diagnosis and turn around Brought our Encore in as info display on dash was dim and would brighten and dim again. Jeff Miller and his crew immediately knew what caused the pro Brought our Encore in as info display on dash was dim and would brighten and dim again. Jeff Miller and his crew immediately knew what caused the problem and fixed it promptly. Also difficulty with memory seat on driver's side. Jeff was able to correct. Jeff Miller and his team are an asset to the dealership and GM. More

Great Service As always, received great service at Joyce Koons for my GMC 2017 Yukon Denali. I can't imagine using any other dealer. This is my second car with them As always, received great service at Joyce Koons for my GMC 2017 Yukon Denali. I can't imagine using any other dealer. This is my second car with them and probably not my last. More

Great dealership. Smooth and easy vehicle purchase. Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to earth Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to earth and "chill" as my wife described him. Takes you on a very generous test drive of whatever vehicle you're interested in. Prices are fair. I felt like we got a great deal and won't hesitate to go back. They have great inventory and the Highlander was in perfect condition! Thanks for a trouble-free vehicle purchase. More

excellent customer experience Buying a GMC truck at Koons required three salesmen. While this may sound like a headache, it was seamless from our point of view. Sales Manager Pat B Buying a GMC truck at Koons required three salesmen. While this may sound like a headache, it was seamless from our point of view. Sales Manager Pat Bryant was 'in the mix' through-out, ensuring nothing was overlooked in our purchasing process. We arrived, very short on time, and Pat and His team efficiently made it work for us to be on our way, on time. Return to collect my truck the next day we noticed imperfections in the surface of the passenger door. Without hesitation or questions, Pat assured me 'his best person" for the job would make it perfect. I returned as soon as I could and Joe did exactly that, as if it never happened. After purchasing 10+ cars over the years, our experience at Koons GMC out-shined them all. More