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Joyce Koons Buick GMC
Manassas, VA
1,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,085 reviews
March 31, 2018
Excellent service Was very pleased with Tyler, our salesman. No pressure and easy to work with. Dealer was proactive in helping to find available discounts and providin Was very pleased with Tyler, our salesman. No pressure and easy to work with. Dealer was proactive in helping to find available discounts and providing the best price. I never had to haggle! Gave top dollar for my trade as well. Very pleasant buying experience. More
by RJacques
Employees Worked With
Tyler
March 26, 2018
Never again! I would rather step in a snap trap and gnaw my foot off to get free than to ever deal with Joe Atkins again. I am not sure if my first dealing or my I would rather step in a snap trap and gnaw my foot off to get free than to ever deal with Joe Atkins again. I am not sure if my first dealing or my second was worse, but I can tell you this there will be no third. He is rude and obnoxious, if you are looking for customer friendly he is not your guy.. Needless to say the work that need to be done to my truck left me with black grease on my light tan sun visor and headliner along with a rattle. I could rant and rave for three or four pages, but sometimes it is just not worth it anymore. More
by whatawitch
Employees Worked With
Joe Atkins
March 23, 2018
good experience Went to dealership expecting more with making a deal but was slightly disappointed I was allowed to leave within 15 minutes..eventually made a deal a Went to dealership expecting more with making a deal but was slightly disappointed I was allowed to leave within 15 minutes..eventually made a deal a week later because could not come to an agreement on a new car at my first choice dealership(Kia). Eventually bought two vehicles out of necessity than really a great deal! but it worked out at the time for Joyce Koons because I had been shopping for a while and needed to get a vehicle that I liked! More
by M L Webster
Employees Worked With
Behzad Mahmoodi, Salim Zamani
March 15, 2018
perfect great job Inspecting my truck.....The inspection was free to buying clients. Not sure what you want me to say about a Va inspection....Steve great job Inspecting my truck.....The inspection was free to buying clients. Not sure what you want me to say about a Va inspection....Steve More
by Steve4597
Employees Worked With
Steve Hughes, Joe Atkins
March 06, 2018
Another thoughtful bit of service All three of the family cars go to Koons Buick GMC for service. Jeff Miller takes outstanding care of us and networks the Koons Team to provide rapid All three of the family cars go to Koons Buick GMC for service. Jeff Miller takes outstanding care of us and networks the Koons Team to provide rapid, very high quality service and at a very reasonable price. This was a "check engine" light than can mean a variety of things beyond the mere error codes. The Team's attention to detail and experience lead to the solution and we were back in action immediately. Again our family's thanks to the Joyce Koons Family Team for great service now going on ten years in length. Jeff and the Team are the best...The Koons family helping our family! More
by lyonjohn
Employees Worked With
Jeff Miller
March 05, 2018
Customer Service Very happy we took the hour drive.Price was right,salesman patient,finance department got us a great rate. 100% satisfied with this dealership.Thank Very happy we took the hour drive.Price was right,salesman patient,finance department got us a great rate. 100% satisfied with this dealership.Thank You JOYCE KOONS GMC More
by Johntonya
Employees Worked With
Doug Miller, Ahmed ElBardisi, Salim Zamani
March 04, 2018
new gmc yukon denali xl no haggle, competitor price, no pressure, bend over backwards customer service. Buying a new car is very stressful, but doing so here was the least st no haggle, competitor price, no pressure, bend over backwards customer service. Buying a new car is very stressful, but doing so here was the least stressful way. More
by jimmy
Employees Worked With
Ali Mazloum
March 02, 2018
Great service, horrible sales dept. I took our 2012 GMC Acadia in for inspection and it failed for motor mounts which are under warranty. We received a rental car and liked the way it lo I took our 2012 GMC Acadia in for inspection and it failed for motor mounts which are under warranty. We received a rental car and liked the way it looked. We visited the service dept. while awaiting our vehicle repairs which took a couple of days. I was curious on the value of our SUV and maybe we can upgrade in the near future. We inquired about a 2015 GMC Acadia and Salesman Tyler had a Toyota ready for us to look at. Then when we were not interested he showed us a Buick that looked almost identical to our vehicle. We decline that vehicle and asked about a new Acadia to compare to the new Enclave rental we were driving. They gave us the let's be realistic you can't afford that speech. They were knowledgeable of our vehicle being in service and even did an appraisal. Yet they were focused on the right now SALE and not the future SALE. $$$$$ I was thinking about getting a newer SUV in about a year and wanted to see what I liked. I thought this dealer cared about that kind of thing since we bought that one from them about 3 years ago, but it seems this salesman and floor manager didn't care about me but a sale. More
by Tglover
Employees Worked With
Tyler
February 26, 2018
Better than what I expected I bought my 2005 Denali from the dealership in 2008 and have never been crazy about the service side (high labor rates, very high hardware rates) but I bought my 2005 Denali from the dealership in 2008 and have never been crazy about the service side (high labor rates, very high hardware rates) but working with Matt in Service and Technician Larry (neither are listed below), they provided above average assistance and the prices were very reasonable. So much so, I brought my car back for additional work and plan to do so again (not usual for me since I can be a penny pincher). The customer waiting lounge has high-speed internet and is comfortable so I could do all my work as I waited. Kudos and thanks! More
by six6pence
Employees Worked With
Matt, Larry
February 25, 2018
Sales and Service Exceptional! Bought 2 GMCs at this dealer, first in 2002 and then when it gave out last August bought another one from them. 15 years and 208,000 miles, all servi Bought 2 GMCs at this dealer, first in 2002 and then when it gave out last August bought another one from them. 15 years and 208,000 miles, all service except for 2 oil changes while out of town were accomplished by Joyce Koon's of Manassas. Every service was preformed as requested, estimates were very close to actual and delivery time was as promised. More
by robert888
Employees Worked With
Jeff Miller
