Joyce Koons Buick GMC

Another positive purchase Great service purchasing a 2018 GMC Sierra. The eAssist technology is very impressive. I’ve seen 27.9 mpg for a 50 mile highway run. Recent 3 hour dri Great service purchasing a 2018 GMC Sierra. The eAssist technology is very impressive. I’ve seen 27.9 mpg for a 50 mile highway run. Recent 3 hour drive on Interstate 81 yielded 26.4 mpg. Hard to beat in a truck. More

Great Experience I needed an emissions test, and Jeff Miller took great care of me. I was in and out very fast. I would definitely come back I needed an emissions test, and Jeff Miller took great care of me. I was in and out very fast. I would definitely come back More

Best experience ever Visiting Joyce Koons Buick GMC was a pleasant, service-minded experience without that typical sense of sales speech you have come to expect. Relaxed a Visiting Joyce Koons Buick GMC was a pleasant, service-minded experience without that typical sense of sales speech you have come to expect. Relaxed and down-to-earth. That same notion was kept when getting in touch with the folks in service as well as finance which – combined with a dream car – made for a great couple of days on that account alone. However, what really blew us away was a minor issue that was called to be fixed prior to an extended warranty. The fix (transmission seep) was indeed minor and turned out not to hold the warranty back after all. All good – but the guys insisted on fixing the issue for good measure. Never saw that coming. Next time I am going for a car I’ll rather wait for Koons to get the right one in the lot – as opposed to making it a spur of the moment (the usual MO for my wife and I!) Dan, V, Mike, Habib, Ahmed - stellar job guys. Thank you! More

Nothing but respect and excellent quality work. I have been going to Koons GMC for a few years now and every single time I get the right information, excellent service and professional work. I am n I have been going to Koons GMC for a few years now and every single time I get the right information, excellent service and professional work. I am not saying that you shouldn't do your homework and make sure you know what needs to be done, but it sure is nice to know that you're not getting fool into doing the wrong thing with your vehicle. Tyson is very professional and well experience, not once has he giving me wrong information. I would totally recommend the dealer and their staff. Tyson, thanks for all your support. More

Chevy Avalanche Check Engine light I brought my Avalanche in for a check engine light a week after I had brought my Buick Enclave in for the same reason. Frank was my Service Rep for th I brought my Avalanche in for a check engine light a week after I had brought my Buick Enclave in for the same reason. Frank was my Service Rep for the Enclave so I asked for him again. He had them check the cause and it turned out to be a bad oil pressure sensor. They swapped it out and I was on my way. However, the next day the light came on again. I brought it back to Frank and dropped it off in the middle of the week. It was determined that I was a quart low on oil and I had Frank order up the oil change. Instead of test driving it for a day to see if the light came back on, Frank had me drive it home so I had it to get back and forth to work, and let him know if the light came back on. It didn't and I was able to settle up at the end of the week. I really appreciate Frank thinking about the fact that I really needed the truck and I could just as easily drive it to see it the light came back on as he could. It's that kind of customer care that keeps me coming back to Koons and use Frank as my service rep! More

Buick LaCrosse service Ease of scheduling, quick diagnostic test and isolation of problem. Reasonable wait time. Good explanation of the issue. Staff was friendly and acc Ease of scheduling, quick diagnostic test and isolation of problem. Reasonable wait time. Good explanation of the issue. Staff was friendly and accommodating. Will return for future service. More

Excellent!!! I been here for state inspeccion and the customers service was great!!! Mr. Joe Atkins, is a great person I'm so happy with the service thanks. I been here for state inspeccion and the customers service was great!!! Mr. Joe Atkins, is a great person I'm so happy with the service thanks. More

Excellent customer service! I had a service appointment for our Odyssey Van. Brad B. clearly communicated what needed to be done, what my options were, and how critical each issu I had a service appointment for our Odyssey Van. Brad B. clearly communicated what needed to be done, what my options were, and how critical each issue was. I never felt like he was out to get my money or take advantage of the fact that I do not know a lot about cars. It was a very refreshing experience and one that earns my customer loyalty. Further, Brad was very contentious of my time and made sure my vehicle was finished on time so that I could pick up my child from preschool on time. Five stars to Brad for excellent service!!! More

Service appointment As usual, I received impeccable service. Joe was very helpful and recommended future service needs. For a dealership, prices are reasonable and qua As usual, I received impeccable service. Joe was very helpful and recommended future service needs. For a dealership, prices are reasonable and quality of work is awesome. More

Perfect experience When I first walked in, I was welcomed by Salim Zamani. He was kind and patient enough to help me find exactly what I was looking for. We test drove t When I first walked in, I was welcomed by Salim Zamani. He was kind and patient enough to help me find exactly what I was looking for. We test drove the car I came for and I did not like it as much. I expressed what kind of car I wanted and he knew exactly what to get. He pulled the next car up and I instantly fell in love with it. We went on a test drive and I knew that was the one. This was my first car and Salim went over everything with me so I could understand all the details. Ahmed and Mike were also awesome and helped me enjoy my experience with Joyce Koons Buick GMC that much more. I will be back with friends and family and already recommended a lot of my friends and family to head over and have that great experience that I had. Thank you so much Salim, Mike, and Ahmed! Y’all were great! More