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Joyce Koons Buick GMC

Manassas, VA

4.5
1,085 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,085 reviews

June 29, 2018

Beautiful cars and friendly dealership My experience at Joyce Koons Buick was stellar! They worked with me with every aspect of getting my new vehicle. The employees were friendly, honest, More

by Crice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dolair , Steve Hughes
June 28, 2018

Bait and Switch on Price I took 2 hours out of my day to drive 30 miles to Joyce Koonz GMC go in an test drive a Yukon Denali. My salesperson was friendly and helpful, but af More

by DavidH
Price
Recommend Dealer
No
Employees Worked With
Sales Manager, Mike? Salesperson, Troy?, Wilmer Mejia
Jun 29, 2018 -

Joyce Koons Buick GMC responded

Dear Mr. Hoenig, I am sorry you feel misled regarding our intent pricing. All of our cars are put into a system by a manager and then that system pushes the data out to all the other 3rd party sites, such as the websites and other lead providing sites. We realized yesterday that the Yukon you were interested in had been put in incorrectly, which is a human error. In the last 6 years, we have only had this happen one other time, and we work hard to never have it happen. Unfortunately, we are human and therefor errors do occur on rare occasions, and that is why we always have a disclaimer on our website. I do see where my team sent you a price via e-mail the day before you came to the showroom and that price reflected the correct pricing on the Yukon, so you were aware of the correct price prior to visiting the dealership yesterday afternoon. According to your review, you had good treatment by our employees while you were here at the store, for that I am grateful as we always strive to provide exceptional customer service. We would love to help you find the perfect car for you that fits all of your needs. We are even willing to drive the car to you as to not inconvenience you by having to come out to Manassas. I have left you a voicemail this morning and I look forward to chatting with you in person soon. Feel free to call me at 703-368-9100 when you are free. Thank you, Shawn McGregor

June 27, 2018

Always great service! Had The “check engine “ light come on. Analysis revealed problem and it was repaired under warranty. Very happy with the entire process. Thanks so m More

by Cubby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hall, Jeff Miller, Joe Carroll
June 23, 2018

Excellent experience. The staff at Joyce Koons, however, made is fast, easy, and bent over backwards to get me through the process effortlessly! Thank you Ali Mazloum and D More

by Wag521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dolair Alali, Doug Miller, Ali Mazloum
June 20, 2018

Oil Leak Had to take our Buick Enclave in for an oil change when we found out that one of the seals was leaking and was spraying oil over the engine. Frank too More

by dmwooda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Cavanaugh
June 17, 2018

Another outstanding service event by Koons GMC Had my Yukon XL Denali in for service. Jeff’s team was outstanding as usual. Been having my truck serviced at Koons since I bought it from there years More

by 2016HappyAccordOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
June 16, 2018

Great job team Koons Manassas👍 Absolutely the best buying experience we have had buying a vehicle. It started with Steve Hughes the salesperson a true pro and Chris Hahn the Sales M More

by D Card
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Romero, Steve Hughes, Chris Hahn
June 11, 2018

Professional Team The service techs are always polite, personable and professional. I don't ever recall a time when I had a problem with them. I've been bringing my GM More

by teresat1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hall, Joe Carroll
June 04, 2018

Roberto I was there my car need change that oil so Roland Murphy hi , service, friendly so amazing I recommend my friends it's really great thanks. More

by ROBERTO CHILENO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Murphy
May 16, 2018

Outstanding, friendly, and very professional sales service. Purchased a 2018 Buick Enclave. Sales representative was very knowledgeable and patient with us. He did not over pressure us and was helpful in our ca More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Coral
May 17, 2018 -

Joyce Koons Buick GMC responded

George, thank you for taking the time to leave us this positive review! We couldn’t do it without you!

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