Joyce Koons Buick GMC
Manassas, VA
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Beautiful cars and friendly dealership My experience at Joyce Koons Buick was stellar! They worked with me with every aspect of getting my new vehicle. The employees were friendly, honest, My experience at Joyce Koons Buick was stellar! They worked with me with every aspect of getting my new vehicle. The employees were friendly, honest, and courteous. Overall, a great experience. Would recommend to anyone. More
Bait and Switch on Price I took 2 hours out of my day to drive 30 miles to Joyce Koonz GMC go in an test drive a Yukon Denali. My salesperson was friendly and helpful, but af I took 2 hours out of my day to drive 30 miles to Joyce Koonz GMC go in an test drive a Yukon Denali. My salesperson was friendly and helpful, but after my test drive I was informed that the price of the vehicle was $9000 higher than the price shown on their website and still shows on their website as i got home. The excuse was that 'there is a glitch in the system and it's not really that price.' The sales manager was indifferent to the issue when I told him that was a deal breaker for me and left. This is the very definition of "bait-and-switch", which is illegal. Very much a waste of time and effort. Please be aware if you are getting prices from their website that there may be other 'glitches'. More
Always great service! Had The “check engine “ light come on. Analysis revealed problem and it was repaired under warranty. Very happy with the entire process. Thanks so m Had The “check engine “ light come on. Analysis revealed problem and it was repaired under warranty. Very happy with the entire process. Thanks so much. More
Excellent experience. The staff at Joyce Koons, however, made is fast, easy, and bent over backwards to get me through the process effortlessly! Thank you Ali Mazloum and D The staff at Joyce Koons, however, made is fast, easy, and bent over backwards to get me through the process effortlessly! Thank you Ali Mazloum and Dolair Alali. More
Oil Leak Had to take our Buick Enclave in for an oil change when we found out that one of the seals was leaking and was spraying oil over the engine. Frank too Had to take our Buick Enclave in for an oil change when we found out that one of the seals was leaking and was spraying oil over the engine. Frank took car of setting my wife up with a rental while the repairs were made (took over a week since the engine had to be pulled). Got the Enclave back and it was still leaking oil. Turns out there was an issue with the seal. A few days later (and another rental!) and the Enclave is back with no issues. Great service as always! Thanks Frank! More
Another outstanding service event by Koons GMC Had my Yukon XL Denali in for service. Jeff’s team was outstanding as usual. Been having my truck serviced at Koons since I bought it from there years Had my Yukon XL Denali in for service. Jeff’s team was outstanding as usual. Been having my truck serviced at Koons since I bought it from there years ago. If you are looking for great fast service, friendly staff, honest fair assessments of what your vehicle needs then look no further. Koons Manassas is the best dealership in the Northern Va area. Been getting the same happy service from them for my Buick and Honda as well. Thank you Koons for being the kind of dealership you are. More
Great job team Koons Manassas👍 Absolutely the best buying experience we have had buying a vehicle. It started with Steve Hughes the salesperson a true pro and Chris Hahn the Sales M Absolutely the best buying experience we have had buying a vehicle. It started with Steve Hughes the salesperson a true pro and Chris Hahn the Sales Manager. The 2018 GMC Sierra 4x4 was not available there but they stepped up and located me one somewhere else that day For no extra fees or charges most dealers would of charged us or at least tried to. I also appreciate the quick no hassle way that Gerry Romero the Business Manager did the paperwork. We will definitely refer our family and friends to Joyce Koons of Manassas. More
Professional Team The service techs are always polite, personable and professional. I don't ever recall a time when I had a problem with them. I've been bringing my GM The service techs are always polite, personable and professional. I don't ever recall a time when I had a problem with them. I've been bringing my GMC truck here since 2007, they have never disappointed me. More
Roberto I was there my car need change that oil so Roland Murphy hi , service, friendly so amazing I recommend my friends it's really great thanks. I was there my car need change that oil so Roland Murphy hi , service, friendly so amazing I recommend my friends it's really great thanks. More
Outstanding, friendly, and very professional sales service. Purchased a 2018 Buick Enclave. Sales representative was very knowledgeable and patient with us. He did not over pressure us and was helpful in our ca Purchased a 2018 Buick Enclave. Sales representative was very knowledgeable and patient with us. He did not over pressure us and was helpful in our car buying experience. Would definitely recommend Joyce Koons Buick to all thatare interested. More