Joyce Koons Buick GMC

Wow! Great service..yet again Wow, just when you think you’ve seen everything Koons service can do…they come up with another super diagnosis and solution. Needed to pass VA Safety Wow, just when you think you’ve seen everything Koons service can do…they come up with another super diagnosis and solution. Needed to pass VA Safety Inspection and had at a minimum front brakes service and a driver’s side window that won’t move. Kevin, Jeff and that top-notch Service Team got the brakes done right at a very good price. The window was an issue and because I am a “shade tree mechanic” I had YouTubed the fix and it required troubleshooting two different parts of the vehicle. Not much shade these days, and thought it was worth it to have Koons do their “beautiful thing.” Thank you Koons Kevin and Service. It was not the two different vehicle parts, but rather wiring that was breaking up and shorting. By the time I would have figured it out the only shade would have been from snow banks. Did I mention I am not so good at wiring replacement? All done superbly and at a very very reasonable cost. Thank you again Kevin and Service for these fixes, and a great eleven years of the same! More

EXCELLENT customer satisfaction experience. They picked my truck up while I was at work. Took it in for service and brought it back to me clean and ready to ride. My coworkers were so They picked my truck up while I was at work. Took it in for service and brought it back to me clean and ready to ride. My coworkers were so impressed. I love my GMC. Thanks for the EXCELLENT customer service. More

New Pickup Purchase Pleased with online assistance from CJ Zhu while shopping, and then in person at the dealership. Very happy! Great people from online to in person sa Pleased with online assistance from CJ Zhu while shopping, and then in person at the dealership. Very happy! Great people from online to in person sales and finance. Great job. From a rating of 1 to 10, with 10 being best, I rate 10+. More

Amazing! This was my second car purchased from this dealership. Everyone in the process was helpful and made sure everything was to my standard before leaving. This was my second car purchased from this dealership. Everyone in the process was helpful and made sure everything was to my standard before leaving. More

If you expect to get a discount, walk away. Dealership is very helpful and shows carfax on the car you are interested in. Got to test drive and ask many questions. However, the used car was over Dealership is very helpful and shows carfax on the car you are interested in. Got to test drive and ask many questions. However, the used car was overpriced and they would not lower the price. After walking away, they eventually only came down a few hundred. The process to buy the car was long, but that is common. Felt as if I was getting the cold shoulder and if I was a burden to the Employee. More

A good experience with Will our Salesman and V the Sales mgr Our experience calling in from out of town was a good one. Salesman Will and Sales Mgr V were very helpful both by email and when we showed up. Tradin Our experience calling in from out of town was a good one. Salesman Will and Sales Mgr V were very helpful both by email and when we showed up. Trading a car is a few hour process however it went well. We were very pleased with the trade amount and the price/condition of the new/used car. I would recommend them to anyone. Thanks for the good help. More

11 years of great service Service helped my family yet again with a tricky check engine light on our 2008 Pontiac Torrent with 124,000 miles. Kevin and team were outstanding Service helped my family yet again with a tricky check engine light on our 2008 Pontiac Torrent with 124,000 miles. Kevin and team were outstanding with diagnostics, explanations and rapid turn around. And all at a great price. Kevin and Koon’s have been serving my family for 11 years now, starting with my 2005 Pomtiac GTO. Kevin, Jeff and the team have my highest recommendation. Let the Koons family help your family as they have helped mine for so many years with outstanding service. More

GMC Sierra 2018 Great Truck, Great Deal, Great Trade In! Had a Great Experience buying a new 2018 GMC. Tony took care of me and made things easy and smooth. Takes all my calls about vehicle questions. And Had a Great Experience buying a new 2018 GMC. Tony took care of me and made things easy and smooth. Takes all my calls about vehicle questions. And I have a lot. Went from a 09 to a 18. Lots of new electronics. He's a god Man! Tyson is a good man as well, but he moved to Honda. Ray in parts is great as well. The only reason I gave service a four star rating was last time I brought my old truck in they did cover my seat and floor board. I had to clean it up, but the work was great! Matt in service is Great! More

Purchase and Service of our Buick Envision We purchased an Envision from Joyce Koons a little over a year ago. We previously owned a Buick Encore and Verano. My wife absolutely loved the Enco We purchased an Envision from Joyce Koons a little over a year ago. We previously owned a Buick Encore and Verano. My wife absolutely loved the Encore for local driving and negotiating tight spots and parking lots. But it was not optimal for long trips. We traded it in (took a bit of convincing) for a new Envision. We have never regretted it. The Envision is a perfect upgrade in size, fit and drivability. It is comfortable for driver plus 3 or 4 passengers. The trunk space is outstanding. Finally, the power to accelerate or cruise is a real treat. It's not so big that my wife is uncomfortable in it. Therefore, it is the perfect short and long travel automobile. The sales department at Joyce Koons was incredibly helpful in finding the right color with features we wanted. I must comment about their service department. Probably the best we have ever seen (including Lexus). They are wonderful in welcoming us every time we take the car in, walking us through service needs, taking us to local restaurant or their coffee room. Their technical professionalism is magnificent. This dealership is five-star from sales to services. More

Great experience I like that I was not harrased at JK GMC. Tony kept me informed for months about the insentives being offered and gave me the space to choose the righ I like that I was not harrased at JK GMC. Tony kept me informed for months about the insentives being offered and gave me the space to choose the right time for me to buy a new car. More