Joyce Koons Buick GMC

GMC Service Great Service department! They are very friendly and treat you like family! I take all of my cars and trucks there for their great service! Great Service department! They are very friendly and treat you like family! I take all of my cars and trucks there for their great service! More

Great Service Experience Great Service experience. Dealership provided tremendous flexibility with our schedule and needs and performed great work on the vehicle. Will certain Great Service experience. Dealership provided tremendous flexibility with our schedule and needs and performed great work on the vehicle. Will certainly continue to use the service features at this dealership. More

Great work done, as always Kevin, Jeff and the super service crew at Joyce Koon's GMC-Buick always make the best repairs for my family. They map out your needs, sculpt the opti Kevin, Jeff and the super service crew at Joyce Koon's GMC-Buick always make the best repairs for my family. They map out your needs, sculpt the optimal and cost-effective service solution, and listen closely to your thoughts throughout the experience. What more could a person ask for? I regard it as a pleasure and honor to have enjoyed super service for eleven years with these folks. More

Satisfied customer Jeff Miller and his team are always friendly and very professional. We appreciate their work and fine customer service. They are always most helpful Jeff Miller and his team are always friendly and very professional. We appreciate their work and fine customer service. They are always most helpful and very efficient. More

Great customer service in service department. Been getting my service work done here for over 12 years with two different vehicles purchased there. Have had numerous different customer service rep Been getting my service work done here for over 12 years with two different vehicles purchased there. Have had numerous different customer service reps over the years, but consistently I feel that the customer service reps REALLY CARE and for that reason alone I will continue to get my Buick’s serviced there. WELL DONE AND THANK YOU KOON’S. More

Water leak Well, after 3 times, Jeff and Joe fixed the water leak in my GMC Sierra, I think. There was one light rain and the floor was a little damp, I think r Well, after 3 times, Jeff and Joe fixed the water leak in my GMC Sierra, I think. There was one light rain and the floor was a little damp, I think residual from the last time. It wasn't perfectly dry when I got it home, So After a heavy rain I'll know for sure. You did provide another truck to use and I'm thankful for that. More

Excellence! When I called the dealership to explain the situation that was going on with my vehicle. They where very helpful giving me instructions on how to ge When I called the dealership to explain the situation that was going on with my vehicle. They where very helpful giving me instructions on how to get my vehicle to start. Even when my vehicle was towed their. My situation was handle with excellence. More

GREAT CUSTOMER SERVICE I couldn't have asked for a better customer service Rep (Joe A) - he was SO pleasant, funny and understanding! I needed a loaner car - but he didn't I couldn't have asked for a better customer service Rep (Joe A) - he was SO pleasant, funny and understanding! I needed a loaner car - but he didn't have anything other than a truck. I explained I am disabled and unable to get up into a truck. He asked me to give him a little time - and I don't know what he did - but he got me a car. The reason it was in was because it was leaking something all over my driveway, and the brakes seem to vibrate will stopping. Also - an engine light had come on. Bottom line - We had taken the car to NTB for an oil change and rotating the tires - they charged us a fortune and couldn't even take the time to tighten the filter properly! As far as the brakes - it was time - the car had over 50,000 miles - so they needed to be replaced. Hated spending the money - but I'd rather have it done by the dealer. As far as the engine light - I'm not sure what that was about - but it is off. OVERALL - I am satisfied and will start using this dealer for service! More

Great experience every time We have used Koons for several years now. Each time we go they are polite and respectful. As a woman I never feel that their staff is trying pull the We have used Koons for several years now. Each time we go they are polite and respectful. As a woman I never feel that their staff is trying pull the wool over my eyes. They also don’t talk down to me just because I am a woman. I’ve also had to come in several times with my small children, and the staff does whatever possible to get us out in a timely fashion. On their busiest days we have even been offered a rental car just so we wouldn’t have to sit around in the waiting room. Top notch staff and service every time! More

WOW!! We couldn't ask for a better experience then the one we had with Steve Hughes and Dolair. They were very knowledgeable about the car/financing & helpe We couldn't ask for a better experience then the one we had with Steve Hughes and Dolair. They were very knowledgeable about the car/financing & helped us through the entire process. They even went the extra mile (all the way to PA) to get the color we wanted. Before we left we knew most everything about the vehicle, received outstanding one on one, got a great deal with your finance department. Would definitely recommend Koons to our family/friends. More