Joyce Koons Buick GMC

Very disappointing. I specifically called the dealer to ensure that they had the Acadia in the right color and options. The day I got there, they attempted to bait and sw I specifically called the dealer to ensure that they had the Acadia in the right color and options. The day I got there, they attempted to bait and switch a car similar in color. But, the car I wanted was transferred to another dealer as a swap before I got here from NC. Next, the title process is an absolute nightmare. Out of town customers beware. Then, my temporary tag had to be sent via fedex because it was expiring. It is now a month later and the tag is about to expire again, I called to advise and no one would answer until I called the general number who went to the title agent to give me a call back. I am so sorry that I made this purchase. I compromised on the color because I liked the car but this process is utterly ridiculous. I took care of insurance on my end and I have paid my first car payment without a permanent tag on my vehicle. This purchase was made in February, it is now April. More

The whole team was awesome and very polite. Great job and helping us with hour new perches on a new truck it was a awesome and all of my questions was answered thanks for your time Great job and helping us with hour new perches on a new truck it was a awesome and all of my questions was answered thanks for your time More

Nice shopping experience There were no pressures to buy, Greg Mann, our sales representative was courteous and friendly. We called and made an appointment and he was ready for There were no pressures to buy, Greg Mann, our sales representative was courteous and friendly. We called and made an appointment and he was ready for us when we got there. We purchased a CR-V, however, there is no Honda option on the selection below. More

Still a fan I purchased a 2013 Acadia here and another one in 2018. Both times it was an easy, stress-free transaction. Each time I take my vehicle in for service I purchased a 2013 Acadia here and another one in 2018. Both times it was an easy, stress-free transaction. Each time I take my vehicle in for service, the team is fast, thorough, and professional! More

Excellent Sales Reprsentative I called a setup an appointment with a sales rep. Tyler was one of the best ones that I have talked to with overall knowledge of the vehicle I was in I called a setup an appointment with a sales rep. Tyler was one of the best ones that I have talked to with overall knowledge of the vehicle I was interested in. It took several hours to get the purchase done and if not for him I don't know if I would have purchased. This was a very positive experience. I have bought several cars from Joyce Koons and I would not hesitate to return for my next purchase. Thank you Tyler.... More

inspection and emissions I had to get state inspection and emissions. Made a same-day appointment and they were ready for me at the set time. Enjoyed conversations with serv I had to get state inspection and emissions. Made a same-day appointment and they were ready for me at the set time. Enjoyed conversations with service staff, met time expectations. More

Great experience. Very nice people. Friendly and very good customer service No pressure to buy. Mansour answered all my questions and made sure I was happy with my new vehicle Friendly and very good customer service No pressure to buy. Mansour answered all my questions and made sure I was happy with my new vehicle More

Top notch Everyone was helpful, had multiple conversations and everyone was awesome! Kevin, Travis and Bob made everything easy! Finance was easy, curteous and Everyone was helpful, had multiple conversations and everyone was awesome! Kevin, Travis and Bob made everything easy! Finance was easy, curteous and informative. Will definitely be back for my next vehicle! More

Excellent dealership All aspects of buying vehicle were professional and helpful. in and and in a bout 3 hours and salesman called me back to make sure all my concerns wer All aspects of buying vehicle were professional and helpful. in and and in a bout 3 hours and salesman called me back to make sure all my concerns were addressed. More