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Joyce Koons Buick GMC
Manassas, VA
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,092 reviews
July 11, 2019
Very professional and knowledgeable! The staff was professional, prepared, and knowledgeable. Explained features of vehicle and spent a lot of time making sure we were comfortable with ou The staff was professional, prepared, and knowledgeable. Explained features of vehicle and spent a lot of time making sure we were comfortable with our purchase. More
by Aim
Employees Worked With
Christian Anim, Antonio Ferrari
July 04, 2019
Great Customer Service I located a used vehicle on the Koons website that I had been searching for about one month. I requested a test drive appointment the next day. Antoni I located a used vehicle on the Koons website that I had been searching for about one month. I requested a test drive appointment the next day. Antonio Ferrari met me at the door when I walked inside. From there, it was a smooth purchase and Koons fixed a couple of minor issues that I found without any hassle. Antonio took care of everything! More
by KC1227
Employees Worked With
Doug Miller, Flo Azo, Antonio Ferrari, Betalia Khoury
July 03, 2019
New GMC Terrain Purchase We were greeted by Travis Fredrick in the showroom where a new 2019 GMC Terrain was on display. Explanation of pricing details on new Terrain and the We were greeted by Travis Fredrick in the showroom where a new 2019 GMC Terrain was on display. Explanation of pricing details on new Terrain and the quick evaluation of our trade-in vehicle greatly assisted in the purchase decision. Travis introduced us to sales representative, Steve Hughes, who gave an excellent demonstration of all the option controls during and after the test drive. He was very knowledgeable about all that was available on the new 2019 Terrain and able to explain everything. More
by J&G
Employees Worked With
Steve Hughes, Travis Fredrick
July 02, 2019
Delroy Clarke was very helpful and knowledgeable. He was a good listener. He knew the car I was looking for and was very efficient throughout the process. was very helpful and knowledgeable. He was a good listener. He knew the car I was looking for and was very efficient throughout the process. More
by energyrep
Employees Worked With
Delroy Clarke Jr
June 13, 2019
Excellent servicing of vehicle via Jeff Miller I discovered Jeff to be an outstanding employee and it is my believe that Joyce Koons has a very valuable asset and he is the best service technician I discovered Jeff to be an outstanding employee and it is my believe that Joyce Koons has a very valuable asset and he is the best service technician/service agent that I have ever experienced at any dealership in this area. I sincerely hope that he receives credit for this independent survey because he provided a level of service I’ve never experienced before. Thank you so much to Jeff Miller and Joyce Koons In Manassas, VA. More
by GMC SATISFIED CUSTOMER 👍🏻
Employees Worked With
Jeff Miller
June 09, 2019
Good experience Had a great experience. Was in/out dealership in a few hours. Dealt with Joel Rodriguez who was very responsive via phone and email...answered all my Had a great experience. Was in/out dealership in a few hours. Dealt with Joel Rodriguez who was very responsive via phone and email...answered all my questions. He ordered an accessory for me at the time and even brought the loaner to my house to swap out while the accessory was installed. Then brought my car back to me. Was very impressed. More
by New car
Employees Worked With
Joel Rodriguez
June 05, 2019
Satisfied I was able to find the right vehicle in a few hours with no pressure or silly games Salesman was calm and knowledgeable about my vehicle . I left sa I was able to find the right vehicle in a few hours with no pressure or silly games Salesman was calm and knowledgeable about my vehicle . I left satisfied that I got the car I wanted for a decent deal. Try them you might be surprised how easy it is. More
by Joans77
Employees Worked With
Steve Hughes
May 28, 2019
Got it right Everyone I dealt with was kind, courteous and attentive. I negotiated a price on a used car based on some body work improvements being done (minor sc Everyone I dealt with was kind, courteous and attentive. I negotiated a price on a used car based on some body work improvements being done (minor scratches and blemishes). The improvements weren't done initially to my satisfaction (may have just gotten missed), but they quickly took care of them when I pointed them out. We're very happy with the car and the service we received. More
by Mark
Employees Worked With
Delroy, Travis, Jewel, Doug Miller
May 25, 2019
Service Department I have been using their Service Department for the last 8 years and the courtesies, professionalism and competence are top notch. Strongest recommenda I have been using their Service Department for the last 8 years and the courtesies, professionalism and competence are top notch. Strongest recommendation - while I may not always like their recommendations for recommended services I KNOW after having them done that my car and any trips I take will be problem free. If you are looking for that "honest, competent and trustworthy" service department for your Buick or any GM auto - go to the Manassas Joyce Koons! More
by Ray Miller
Employees Worked With
Joe Atkins
May 18, 2019
Service Call on my Buick I have had warranty recall work done on my Buick and on another trip had the power steering fixed along with steering gear replacement and new struts. I have had warranty recall work done on my Buick and on another trip had the power steering fixed along with steering gear replacement and new struts. Quality of the work was fine and the staff was very friendly. They provided a loaner car while working on the Buick which was very helpful. Only complaint was the cost of repair was on the high side. More
by buickguy
Employees Worked With
Matthew Evans, Joe Carroll
