Joyce Koons Buick GMC

Got it right Everyone I dealt with was kind, courteous and attentive. I negotiated a price on a used car based on some body work improvements being done (minor sc Everyone I dealt with was kind, courteous and attentive. I negotiated a price on a used car based on some body work improvements being done (minor scratches and blemishes). The improvements weren't done initially to my satisfaction (may have just gotten missed), but they quickly took care of them when I pointed them out. We're very happy with the car and the service we received. More

Service Department I have been using their Service Department for the last 8 years and the courtesies, professionalism and competence are top notch. Strongest recommenda I have been using their Service Department for the last 8 years and the courtesies, professionalism and competence are top notch. Strongest recommendation - while I may not always like their recommendations for recommended services I KNOW after having them done that my car and any trips I take will be problem free. If you are looking for that "honest, competent and trustworthy" service department for your Buick or any GM auto - go to the Manassas Joyce Koons! More

Service Call on my Buick I have had warranty recall work done on my Buick and on another trip had the power steering fixed along with steering gear replacement and new struts. I have had warranty recall work done on my Buick and on another trip had the power steering fixed along with steering gear replacement and new struts. Quality of the work was fine and the staff was very friendly. They provided a loaner car while working on the Buick which was very helpful. Only complaint was the cost of repair was on the high side. More

Great Experience Actually bought the Yukon XL Denali, when we were just going in to test drive. Process was so easy & the price made it great. Thanks Delroy! Actually bought the Yukon XL Denali, when we were just going in to test drive. Process was so easy & the price made it great. Thanks Delroy! More

Excellent experienced service. Excellent service and care for the ultimate customer experience. Joyce Koons Manassas has served me so well every single time. I make the trip from Excellent service and care for the ultimate customer experience. Joyce Koons Manassas has served me so well every single time. I make the trip from Maryland to Virginia just to get this A1+ service for my GMC Acadia and the best GMC staff a customer could ask for. Thank you Joe Atkins, Jeff and Jessie. You guys ROCK. More

Bought a Buick just to stay with these guys! Been going to this dealership for years for routine maintenance and repairs! Was trying to decide between a Buick and a Nissan and the level of the s Been going to this dealership for years for routine maintenance and repairs! Was trying to decide between a Buick and a Nissan and the level of the service department made me buy the Buick! More

Awesome buying experience!! Car was spotless. The staff was attentive patient and not pushy. We were able to take the car for a couple of days to check it out and ensure we wer Car was spotless. The staff was attentive patient and not pushy. We were able to take the car for a couple of days to check it out and ensure we were happy with it. More

Great Service My Buick was due for service.....I took the service departments offer to have the car picked up and brought back to my job site. This type of customer My Buick was due for service.....I took the service departments offer to have the car picked up and brought back to my job site. This type of customer service really worked out great for me. While the service department was doing the required maintenance the tech noticed several other problems that needed attention. I like this pro-active attitude ! Being a maintenance manager myself I try to impress upon my team to find the small issues and fix them before they become major problems. Great job ! KEEP UP THE GOOD WORK !! More

New brakes and back on the road! The Joyce Koons GM service team and Jeff Miller did another great job on my GM vehicles. Driver comments lead to a brake service nicely done and at a The Joyce Koons GM service team and Jeff Miller did another great job on my GM vehicles. Driver comments lead to a brake service nicely done and at an attractive price. Koons keeps all the family's vehicle safe and dependable. Great peace of mind and great value as the miles continue!. Thank you Koons and Jeff! More

Don’t sell them a car Sold them a car through the KBB we’ll buy your car program when I estimated my car’s value. Three weeks later and I’m still waiting for my check. I Sold them a car through the KBB we’ll buy your car program when I estimated my car’s value. Three weeks later and I’m still waiting for my check. I will never do business with this dealership again. More