Joyce Koons Buick GMC

Delanta Alves was very focused on the customer needs. Promises were made and kept/exceeded. Delanta delivered! Promises were made and kept/exceeded. Delanta delivered! More

We had a wonderful experience with Koons of Manassas. Our car was picked up to fix a safety recall issue. The driver brought us a loaner car and drove ours to the dealership for the repair. However, due Our car was picked up to fix a safety recall issue. The driver brought us a loaner car and drove ours to the dealership for the repair. However, due to an error, we were billed for mileage on the loaner vehicle when it had actually never left our driveway until the driver came to pick it up the next day. I contacted Amy Wegner at the dealership who immediately looked into the issue and verified that we had not driven the vehicle. She had the charge reversed and we are very thankful for her help. Great job Amy!! More

Great job Delanta and the Team. Always top notch service. Wouldn’t go anywhere else. Always top notch service. Wouldn’t go anywhere else. More

Henry Amaya, a bilingual salesman who served me professionally and guided me so that I could benefit from current promotions. I can describe my experience at JOYCE KOONS as excellent. professionally and guided me so that I could benefit from current promotions. I can describe my experience at JOYCE KOONS as excellent. More

Certainly above the line when it comes to selling cars to customers. Friendly, attentive, informative...my car buying experience was about as easy as you can imagine. Sahid & the team were just great. customers. Friendly, attentive, informative...my car buying experience was about as easy as you can imagine. Sahid & the team were just great. More

I was shopping via the internet over a period of around 10 days and at the end of negotiations the sales person I was working with said they were all in and seemed as he didn’t care if he was able to compl 10 days and at the end of negotiations the sales person I was working with said they were all in and seemed as he didn’t care if he was able to complete a deal or see a customer go to another dealer. I contacted the sales manager Mr. Thompson and told him the story and was able to negotiate a deal on my new vehicle. I highly recommend working with Mr. Thompson for a great deal. I actually ended up driving over 500 miles to get the vehicle I wanted at a great deal. More

My service rep is great. I value his advice and how he helped me through the process. I also appreciate that all.the work was finished today because there was a lot to do. I value his advice and how he helped me through the process. I also appreciate that all.the work was finished today because there was a lot to do. More

My salesperson was Senal & he went over & above to provide me with information on F-150 I was looking at on line. I drove from Chesapeake, Va after several videos that Senal sent me of truck & purchas provide me with information on F-150 I was looking at on line. I drove from Chesapeake, Va after several videos that Senal sent me of truck & purchased on 1/20/24. Not only was he very professional but his manager & the finance manager (Darius) were first class. This was the easiest experience I have ever had buying a vehicle & highly recommend this dealership! More

Delanta alves was my advisor and he was excellent. He knew my needs and got it fixed on time. He has always given professional and courteous service. He knew my needs and got it fixed on time. He has always given professional and courteous service. More

Mr. Alves was my service provider when I needed major work on my car. Very kind, knowledgeable & professional. I take my car here all the time & I recommend this location. Thanks. work on my car. Very kind, knowledgeable & professional. I take my car here all the time & I recommend this location. Thanks. More