Joyce Koons Buick GMC

Great service department experience. Matt Morningstar and the entire staff completed my service without delay. They were/are helpful, respectful, professional and solved my problem. I wa Matt Morningstar and the entire staff completed my service without delay. They were/are helpful, respectful, professional and solved my problem. I was given a loaner vehicle to use while my car was being serviced. Thanks!. A great place to do business. Koons is where I will buy and service my vehicles! Thank you!!! More

Worse, customer service ever wasted 10 days for my vehicle never to be touched. First GM own worst experience I’ve had make sure to stay with Ford. vehicle never to be touched. First GM own worst experience I’ve had make sure to stay with Ford. More

I have to say I really enjoyed working with David! So helpful and very pleasant. 5 stars. Will ask for him again! He never rushed us or tried to pressure us in any way. Will definitely return So helpful and very pleasant. 5 stars. Will ask for him again! He never rushed us or tried to pressure us in any way. Will definitely return More

For the first time since owning several vehicles I had the pleasure of dealing with the best Service Advisor I’ve ever come across. Delanta Alves is the Epitome of great customer service! Delanta kept m the pleasure of dealing with the best Service Advisor I’ve ever come across. Delanta Alves is the Epitome of great customer service! Delanta kept me in the loop from start to finish on what was happening with my vehicle like nobody else has ever done. Delanta gave me that warm fuzzy feeling that all would be taken care of without the “Typical” dealer nonsense! I would just like to thank Delanta personally and express my gratitude for a jobs WELL DONE!!! More

David was enjoyable to work with and went above and beyond during my time at the dealership. beyond during my time at the dealership. More

The guy was very kind and nice. But he can do a little bit better But he can do a little bit better More

My Service Rep Delanta Alves, is the best. The service he provides is First Class. The service he provides is First Class. More

Delanta Alves was very focused on the customer needs. Promises were made and kept/exceeded. Delanta delivered! Promises were made and kept/exceeded. Delanta delivered! More

We had a wonderful experience with Koons of Manassas. Our car was picked up to fix a safety recall issue. The driver brought us a loaner car and drove ours to the dealership for the repair. However, due Our car was picked up to fix a safety recall issue. The driver brought us a loaner car and drove ours to the dealership for the repair. However, due to an error, we were billed for mileage on the loaner vehicle when it had actually never left our driveway until the driver came to pick it up the next day. I contacted Amy Wegner at the dealership who immediately looked into the issue and verified that we had not driven the vehicle. She had the charge reversed and we are very thankful for her help. Great job Amy!! More

Great job Delanta and the Team. Always top notch service. Wouldn’t go anywhere else. Always top notch service. Wouldn’t go anywhere else. More