Joyce Koons Buick GMC

Always a great experience Joe Atkins and the team continue to hit it out of the park. I had to bring my vehicle back for an unexpected return service visit. Joe and the tram Joe Atkins and the team continue to hit it out of the park. I had to bring my vehicle back for an unexpected return service visit. Joe and the tram were able to quickly diagnose the issue and get things fixed. They’re always very courteous, professional and customer oriented. More

Treated in an honest manner. We came to the dealership with a car and price in mind. The salsman was knowledgeable and courteous. The sales manager was helpful and neither of them We came to the dealership with a car and price in mind. The salsman was knowledgeable and courteous. The sales manager was helpful and neither of them tried to get us in a car we weren't interested in. We didnt have to haggle for hours either. I need to buy another car here soon and will definitely go to them to see what kind of deal I can get. More

Oil Change and New Tires Changed getting service from another GMC dealer to Joyce Koons. Been using them for about a year for all my service pretty happy with the dealership. Changed getting service from another GMC dealer to Joyce Koons. Been using them for about a year for all my service pretty happy with the dealership. More

Excellent customer service Recently I had been to Joyce Koons Buick GMC for replacement of water pump in my 2011 Acadia.I was offered a loaner car free of charge and dealer did Recently I had been to Joyce Koons Buick GMC for replacement of water pump in my 2011 Acadia.I was offered a loaner car free of charge and dealer did a quality job at a very competitive price.I recommend this dealer for all future services.The service Manager Kevin was very courteous and it was a pleasant experience. More

Driving the distance for a good deal, price, and overall exp Always skeptical when it comes time to purchase a new vehicle on what to expect. Having dealt with large dealers in past years, and having had( so, so Always skeptical when it comes time to purchase a new vehicle on what to expect. Having dealt with large dealers in past years, and having had( so, so) experiences, I really did not want to return again for another purchase from these previous dealers. This time I mostly shopped by "internet". After corresponding with several dealerships I found Koon's Buick GMC to be the most forthcoming and honest. As a result I made the deal by phone and traveled over 300 miles from North Carolina to make my purchase. Were there other dealers closer to me? Obviously, but it was the honest dealings of Koon;s that made me decide to go to them. Yes, I'd recommend them and will come back on my next purchase as well. More

Top Notch Service from a Professional Management Team Joe Carroll took personal handling of my service after some initial difficulties. I appreciate his professionalism and sincere interest in handling m Joe Carroll took personal handling of my service after some initial difficulties. I appreciate his professionalism and sincere interest in handling my situation. Joe picked up my vehicle at my home and it was taken in for a related issue from my first visit. After determining the potential problem and solution the parts were replaced, under warranty. My vehicle was returned with my problem completely resolved. Although Joe had offered to bring my vehicle to me, we were in the area so decided to stop into the facility. Matt Evans greeted me with efficient professionalism explaining what repairs were made and how those repairs remedied the noise I had been hearing. I very much appreciated his handling of my problem. I understand how miscommunications happen and appearances aren't always as they seem. Initially, I had remarked that Joe's office was dark and empty mid-day during my first visit. As it turns out, he was working on the shop floor at that time. More

Great Customer Service We had a great experience when buying our used SUV and trading in our old sedan. Kevin was our salesman and was great! He secured a good trade-in pric We had a great experience when buying our used SUV and trading in our old sedan. Kevin was our salesman and was great! He secured a good trade-in price for our car and made sure we were happy and could drive off the lot with our car that day. Had a great experience and would def go back when we need a new vehicle! More

No job too big or too small Took my two Pontiacs to Joyce Koons Buick GMC service’s great crew and Jeff Miller. Had three separate services running from vehicle inspection to em Took my two Pontiacs to Joyce Koons Buick GMC service’s great crew and Jeff Miller. Had three separate services running from vehicle inspection to emissions testing and brakes. All was done quickly and at a great price, accompanied by clear and thoughtful communications by Jeff. And as always done beautifully. Never a worry with these folks for 12+ years of helping my family. More

Great Sales team! Travis (sales manager), Antonio, and Dolair (finance) helped us with 2 automobile purchases this past spring (2018 Enclave, & 2019 LaCrosse). Very goo Travis (sales manager), Antonio, and Dolair (finance) helped us with 2 automobile purchases this past spring (2018 Enclave, & 2019 LaCrosse). Very good experience & would recommend! More

Joyce Koons GMC I stopped in to look at a truck they had for sale on the lot. The sales staff were very helpful and friendly. They bent over backwards to help me buil I stopped in to look at a truck they had for sale on the lot. The sales staff were very helpful and friendly. They bent over backwards to help me build the exact truck I wanted. In less than a week they received and installed all the extras I requested. Thank you for such great service! More