Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joyce Koons Buick GMC
Manassas, VA
1,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,085 reviews
July 29, 2019
No job too big or too small Took my two Pontiacs to Joyce Koons Buick GMC service’s great crew and Jeff Miller. Had three separate services running from vehicle inspection to em Took my two Pontiacs to Joyce Koons Buick GMC service’s great crew and Jeff Miller. Had three separate services running from vehicle inspection to emissions testing and brakes. All was done quickly and at a great price, accompanied by clear and thoughtful communications by Jeff. And as always done beautifully. Never a worry with these folks for 12+ years of helping my family. More
by lyonjohn
Employees Worked With
Jeff Miller
July 15, 2019
Great Sales team! Travis (sales manager), Antonio, and Dolair (finance) helped us with 2 automobile purchases this past spring (2018 Enclave, & 2019 LaCrosse). Very goo Travis (sales manager), Antonio, and Dolair (finance) helped us with 2 automobile purchases this past spring (2018 Enclave, & 2019 LaCrosse). Very good experience & would recommend! More
by Roger
Employees Worked With
Antonio Ferrari, Dolair Alali, Travis Fredrick
July 12, 2019
Joyce Koons GMC I stopped in to look at a truck they had for sale on the lot. The sales staff were very helpful and friendly. They bent over backwards to help me buil I stopped in to look at a truck they had for sale on the lot. The sales staff were very helpful and friendly. They bent over backwards to help me build the exact truck I wanted. In less than a week they received and installed all the extras I requested. Thank you for such great service! More
by Brian19
Employees Worked With
Joe Carroll, Joe Atkins, Antonio Ferrari, Travis Fredrick
July 11, 2019
Very professional and knowledgeable! The staff was professional, prepared, and knowledgeable. Explained features of vehicle and spent a lot of time making sure we were comfortable with ou The staff was professional, prepared, and knowledgeable. Explained features of vehicle and spent a lot of time making sure we were comfortable with our purchase. More
by Aim
Employees Worked With
Christian Anim, Antonio Ferrari
July 04, 2019
Great Customer Service I located a used vehicle on the Koons website that I had been searching for about one month. I requested a test drive appointment the next day. Antoni I located a used vehicle on the Koons website that I had been searching for about one month. I requested a test drive appointment the next day. Antonio Ferrari met me at the door when I walked inside. From there, it was a smooth purchase and Koons fixed a couple of minor issues that I found without any hassle. Antonio took care of everything! More
by KC1227
Employees Worked With
Doug Miller, Flo Azo, Antonio Ferrari, Betalia Khoury
July 03, 2019
New GMC Terrain Purchase We were greeted by Travis Fredrick in the showroom where a new 2019 GMC Terrain was on display. Explanation of pricing details on new Terrain and the We were greeted by Travis Fredrick in the showroom where a new 2019 GMC Terrain was on display. Explanation of pricing details on new Terrain and the quick evaluation of our trade-in vehicle greatly assisted in the purchase decision. Travis introduced us to sales representative, Steve Hughes, who gave an excellent demonstration of all the option controls during and after the test drive. He was very knowledgeable about all that was available on the new 2019 Terrain and able to explain everything. More
by J&G
Employees Worked With
Steve Hughes, Travis Fredrick
July 02, 2019
Delroy Clarke was very helpful and knowledgeable. He was a good listener. He knew the car I was looking for and was very efficient throughout the process. was very helpful and knowledgeable. He was a good listener. He knew the car I was looking for and was very efficient throughout the process. More
by energyrep
Employees Worked With
Delroy Clarke Jr
June 13, 2019
Excellent servicing of vehicle via Jeff Miller I discovered Jeff to be an outstanding employee and it is my believe that Joyce Koons has a very valuable asset and he is the best service technician I discovered Jeff to be an outstanding employee and it is my believe that Joyce Koons has a very valuable asset and he is the best service technician/service agent that I have ever experienced at any dealership in this area. I sincerely hope that he receives credit for this independent survey because he provided a level of service I’ve never experienced before. Thank you so much to Jeff Miller and Joyce Koons In Manassas, VA. More
by GMC SATISFIED CUSTOMER 👍🏻
Employees Worked With
Jeff Miller
June 09, 2019
Good experience Had a great experience. Was in/out dealership in a few hours. Dealt with Joel Rodriguez who was very responsive via phone and email...answered all my Had a great experience. Was in/out dealership in a few hours. Dealt with Joel Rodriguez who was very responsive via phone and email...answered all my questions. He ordered an accessory for me at the time and even brought the loaner to my house to swap out while the accessory was installed. Then brought my car back to me. Was very impressed. More
by New car
Employees Worked With
Joel Rodriguez
June 05, 2019
Satisfied I was able to find the right vehicle in a few hours with no pressure or silly games Salesman was calm and knowledgeable about my vehicle . I left sa I was able to find the right vehicle in a few hours with no pressure or silly games Salesman was calm and knowledgeable about my vehicle . I left satisfied that I got the car I wanted for a decent deal. Try them you might be surprised how easy it is. More
by Joans77
Employees Worked With
Steve Hughes
