Joyce Koons Buick GMC

I bought a Toyota camry from this dealer couple of days ago. First of all the wait time was horrible. Second, when I bought the car at the same day I realized that the car has transmission problem and I tr ago. First of all the wait time was horrible. Second, when I bought the car at the same day I realized that the car has transmission problem and I tried to contact the dealer, manager, and my sales person but they are 0% responsive they don’t respond at all. I have a very bad schedule I can’t drive and go to the dealer and spend my 2-3 hours. I was trying to solve my problem by talking with sales manager, I left him voice mail like 5 times but he never returned my call. My sales manager name was V I guess. Then I tried to contact again my sales person Mr. Antonio he told me that Mr. V will call me to discuss the issue, and it’s been one week but he never called me back. More

Service I really like to say THANK YOU!!! I really had some concerns and without asking or mentioning them the service tech was able to pin point and send me I really like to say THANK YOU!!! I really had some concerns and without asking or mentioning them the service tech was able to pin point and send me in the right direction. Since my service at Joyce Koons my vehicle runs and feels much much much better. It feels to me like it should feel. I felt like they cared and wanted to be sure my vehicle was safe and ready for the winter. More

Salesman has Great attitude .. Joyce Koons had the best price of all dealerships we checked in this area and Delroy Clarke / Bob Thompson had terrific attitudes and were great to w Joyce Koons had the best price of all dealerships we checked in this area and Delroy Clarke / Bob Thompson had terrific attitudes and were great to work with. More

They Never Fix Anything My car has been in there many times for the same problem they fail to fix every time. They save it is fixed but it never is. My car has been in there many times for the same problem they fail to fix every time. They save it is fixed but it never is. More

Amazing!!!! Best customer services bar none. Deal completed over the phone and they delivered my vehicle over 3 hours away same day. That is what I call first cl Best customer services bar none. Deal completed over the phone and they delivered my vehicle over 3 hours away same day. That is what I call first class service. They should be the first dealership to go to before anyone else. More

GMC Sierra Service I have taken my GMC Sierra to Joyce Koons GMC twice for service and each time it is a great experience. The service team is awesome. I have taken my GMC Sierra to Joyce Koons GMC twice for service and each time it is a great experience. The service team is awesome. More

GMC warranty service and oil change. The service consultants were very helpful. They identified additional warranty work that needed to be done and the repairs were completed timely. I wa The service consultants were very helpful. They identified additional warranty work that needed to be done and the repairs were completed timely. I was also contacted timely about the repair schedule. The vehicle had to be kept overnight due to the type of repair. The entire service was painless and efficient. More

Great Service I have had nothing but positive experiences with Joyce Koons GMC service. They are professional and customer oriented. They work to make everything ri I have had nothing but positive experiences with Joyce Koons GMC service. They are professional and customer oriented. They work to make everything right the first time. More

I had a great experience. Antonio is a great salesman and has kept up with many of my questions even after i purchased. Thanks Antonio has kept up with many of my questions even after i purchased. Thanks Antonio More

Customer Service Very professional and a warm welcoming atmosphere. Girma worked with me to make the best deal possible. I would recommend this dealership to anyone Very professional and a warm welcoming atmosphere. Girma worked with me to make the best deal possible. I would recommend this dealership to anyone looking for new or used vehicles. More