Joyce Koons Buick GMC

It was only an oil change. They did it quickly and I was very happy. We worked with Jessie. She was very good. She got us in and out of there very fast. very happy. We worked with Jessie. She was very good. She got us in and out of there very fast. More

We purchased a used vehicle at Joyce Koons. The Sales Department was welcoming and the Service Department has been OUTSTANDING in meeting our needs both in terms of loaner vehicles and repairs. Department was welcoming and the Service Department has been OUTSTANDING in meeting our needs both in terms of loaner vehicles and repairs. More

I will not go to this location again. It was a not good experience. I had 20$ rebate but still paid full amount for oil change services. experience. I had 20$ rebate but still paid full amount for oil change services. More

30+ years on continuous service The service department does a stellar job! Jeff Miller is highly recommended. The hidden workforce, technicians, are to be commended for their quality The service department does a stellar job! Jeff Miller is highly recommended. The hidden workforce, technicians, are to be commended for their quality work and efficiencies. Thank you for over 30 years of great service. Happy Holidays! More

Fast, friendly, professional service! I feel confident that my vehicle is getting the best service possible. Always a great experience at Joyce Koons GMC Manassas. that my vehicle is getting the best service possible. Always a great experience at Joyce Koons GMC Manassas. More

Excellent sales staff Great experience at Joyce Koons GMC! We recently bought two GMC pick up trucks and could not have been more satisfied with the price and the process. Great experience at Joyce Koons GMC! We recently bought two GMC pick up trucks and could not have been more satisfied with the price and the process. More

Easy purchase! Inquired about a specific vehicle from 1400 miles away from this dealership. Salesman discussed, emailed, text, and sent additional pictures of vehic Inquired about a specific vehicle from 1400 miles away from this dealership. Salesman discussed, emailed, text, and sent additional pictures of vehicle. Salesman picked me up from airport, easily reviewed everything, test drove, processed paperwork, and I was out the door in a couple hours. Great experience! More

Lack of attention to detail, overstating needed repairs Been utilizing Koons service for over 4 years, but the service has been going down hill and this will be my last time having my vehicle serviced by th Been utilizing Koons service for over 4 years, but the service has been going down hill and this will be my last time having my vehicle serviced by them. The "multi-point" inspection is a pencil drill. They marked my headlights as GREEN, even though I TOLD them my headlight was out and needed replacing. I asked them to change out the bulb, but they chose NOT to for lack of parts ( I stopped at Autozone on the way home, bought the part and fixed my own light bulb). Lastly, they showed me an issue with my vehicle that cost $2000 and wanted to me to schedule a time for the repair. Because of the Multi-point inspection I was already suspicious and chose not to use their services. I had the vehicle inspected by another mechanic and I'll just say I'm happy with the choice I made. I will not use their services again because I do not trust that they pay attention to details, nor are honest about what my vehicle needs. More

Jessie did a great job getting my Acadia fixed, age kept me updated and rushed it to get me out quick. Thanks again and you rock! me updated and rushed it to get me out quick. Thanks again and you rock! More

Car had related issues for more than a year and the dealer claimed they where related and ultimately they couldn’t resolve. The General MANANGER acted like it was my fault his dealer ship couldn’t fix dealer claimed they where related and ultimately they couldn’t resolve. The General MANANGER acted like it was my fault his dealer ship couldn’t fix it. More