Joyce Koons Buick GMC

Excellent service with my car and excellent customer service. Tyson was exceptional! My husband has been bringing his car here for years, now I will be! So glad I choose to come here! service. Tyson was exceptional! My husband has been bringing his car here for years, now I will be! So glad I choose to come here! More

An exceptional experience again for our most recent vehicle purchase. Wanted to surprise my wife on Valentines Day with a new 2020 Yukon without her knowing. I received a fair trade on our old Denali a vehicle purchase. Wanted to surprise my wife on Valentines Day with a new 2020 Yukon without her knowing. I received a fair trade on our old Denali and the sales process was absolutely flawless. My sales rep Falom took care of everything efficiently and got me through the financing process in only about 2 1/2 hours. They even found a big red bow to put on the hood when I got home. Absolutely superb service. More

Service Department is top notch Great customer service by Jessie in the Service Department. Even though I have free service on my Lexus through my dealer I went to Joyce Koons becaus Great customer service by Jessie in the Service Department. Even though I have free service on my Lexus through my dealer I went to Joyce Koons because it is more convenient and my car was ready in less than an hour! They are organized, the waiting room is clean and everyone was professional. Thanks again! More

Great Experience We were pleased by purchase experience at Joyce Koons Buick GMC. Their staff took great care of us. We had a couple of concerns that were fixed by cal We were pleased by purchase experience at Joyce Koons Buick GMC. Their staff took great care of us. We had a couple of concerns that were fixed by calling. More

Recently had service performed on my vehicle as my Engine Light came on after returning from a long trip. My Service Advisor Jeff Miller immediately got me in for service. Mr. Miller took the time to explai Light came on after returning from a long trip. My Service Advisor Jeff Miller immediately got me in for service. Mr. Miller took the time to explain the problem to me and what it would take to correct the problem. The issue was corrected to my satisfaction and in a shorter period of time than what I was expecting!!. I am fortunate and appreciate the fact that Mr. Miller has been my Service Advisor for several years. He is a true professional!! More

Prahb and Bob were great This dealership helped me find the exact Sierra I was looking for, they had to do a lot of research for me and work with other dealerships to bring it This dealership helped me find the exact Sierra I was looking for, they had to do a lot of research for me and work with other dealerships to bring it to Virginia. Buying a new vehicle is always a tough experience due to the nature of cost and, of course, so many choices. I was in a place where I was in a hurry, and Prahb was patient with me. Not rushed or pushed into a deal I didn't like. These guys came across as genuine, with only a slight sense of the "sales' vibes. They knew I was a serious customer and they weren't going to let me walk away without a reasonable deal on the vehicle I wanted. While I have only had the vehicle for about a week. I am happy with the sales experience- we shall see what the service/follow-up brings. More

Perfection from start to finish! Timely, communicative, professional, efficient and great price point! My family and I will definitely return! Thank you Joyce Koons Katrina professional, efficient and great price point! My family and I will definitely return! Thank you Joyce Koons Katrina More

Antonio took great care of me I got a 2012 Honda Civic at 20 years old, he did such a great job wonderful customer service. Amazing personality super friendly and respectful I definitely recommend buying you 20 years old, he did such a great job wonderful customer service. Amazing personality super friendly and respectful I definitely recommend buying your car at Joyce Koons!!! More

Quick update Got great service from the entire department. Super experience. Solved my problem quickly and provided me with a loaner car. As always, got good ex Got great service from the entire department. Super experience. Solved my problem quickly and provided me with a loaner car. As always, got good explanations of problems corrected and actions taken. Very professional team. Kelly Dutton led the team for me. Also spoke with Tyson Farina. More

Great service, great personalities, Bob and Antonio made sure to find exactly what I wanted and never pushed anything other than my interest as far as color and style. Felt no pressure during my experience. sure to find exactly what I wanted and never pushed anything other than my interest as far as color and style. Felt no pressure during my experience. During finance Christian allowed me to ask all the questions I needed and made sure I was comfortable with even pricing out the extended warranty. My previous new car was from Koons Tyson’s and while I tried to buy from them again. I was quickly turned away by bad customer service. So I found a new place with JoyceKoons More