Joyce Koons Buick GMC

I was searching for a vehicle, using AutoTrader and Cars.com, and found a desirable vehicle at this dealership. I was contacted promptly, all my questions and requests were answered and fulfilled cheer Cars.com, and found a desirable vehicle at this dealership. I was contacted promptly, all my questions and requests were answered and fulfilled cheerfully. The manager, Doug Miller, was exceptionally efficient at genial. I was presented with an amazing offer on a quality used car. I can’t recommend them more highly! More

On August 15th I purchased a 2016 honda Accord with them. The salesman and Sales manager were a pleasure to work with for my first car buying experience. However, Roland Carter was my finance guy. He left a The salesman and Sales manager were a pleasure to work with for my first car buying experience. However, Roland Carter was my finance guy. He left a sour taste in my mouth after everything was over. I went in not wanting the extra warranty and benefits they offer because my car had 10k miles on it. After an hour, I gave in because I felt pressured and he wouldn't stop asking. He then was able to magically lower my APR from 4.74% to 3.74%. However, the next day I decided I didn't want the warranty and drove down to resign and drop it. He would not meet with me and just gave the papers to a salesman. He also upped my interest rate back to where it was before I got the warranty. Great dealership, but avoid Mr. Carter if possible. More

I had a wonderful buying experience at Joyce Koons. James Ward was an excellent sales person. I went in knowing exactly which vehicle I wanted to purchase and he met me at the door and quickly brought the ve Ward was an excellent sales person. I went in knowing exactly which vehicle I wanted to purchase and he met me at the door and quickly brought the vehicle around for a test drive. He was very friendly and knowledgeable about the vehicle that I wanted and made sure that I understood all of the new technology during the test drive and before I left the parking lot after completing my purchase. He also called and emailed the next few days to make sure that I wasn't having any issues and answer any other questions that I may have had. i am very happy with my new truck. Thank you to James and everyone else that helped with my purchase at Joyce Koons. More

In June I took my 2014 Buick Encore to Buick in Manassas for an engine light. I had the engine issue fixed along with a few other maintenance things. A few days later I had to go back because of the air b for an engine light. I had the engine issue fixed along with a few other maintenance things. A few days later I had to go back because of the air blower, I’m all I went back 4 times. They always gave me a loaner and worked with me. I appreciate their service. More

Thanks Staff is friendly and and courteous when you arrive . Thanks Mark for taking care of my car. I would recommend joyce koons honda service center. Staff is friendly and and courteous when you arrive . Thanks Mark for taking care of my car. I would recommend joyce koons honda service center. More

Painless experience They were very fair and patient as I tried to make up my mind on which car I wanted. The entire process with very smooth. I really like Sahid Conteh h They were very fair and patient as I tried to make up my mind on which car I wanted. The entire process with very smooth. I really like Sahid Conteh he was very knowledgeable about the cars and just a very cool guy. He was very quick to answer emails when I had questions or needed something! They were all very nice they manager was also very fair and accommodating as well. Would recommend them to anyone! T.Taylor More

Excellent as usual New concierge service is terrific! I've used service department since 1988 and bought two vehicles there. In last two months, I've had both of my Ko New concierge service is terrific! I've used service department since 1988 and bought two vehicles there. In last two months, I've had both of my Koons GMC vehicles state inspected. More

I can’t say enough good things. I even traveled out of my way to deal with Joyce Koons. It was a fun experience buy our first family car. My wife is happy with her 2018 Honda Pilot. way to deal with Joyce Koons. It was a fun experience buy our first family car. My wife is happy with her 2018 Honda Pilot. More

Another great experience! As expected :) We have purchased five cars from the Joyce Koons dealerships, and we have been Service Dept. customers since 2002. We have always felt important, valu We have purchased five cars from the Joyce Koons dealerships, and we have been Service Dept. customers since 2002. We have always felt important, valued and cared for. It doesn't matter if we are working with Steve or Shawn in Sales, with knowledgeable Service Advisors in both GMC and Honda, or directly with Senior Managers, our experience is always easy, professional and worthy of telling a friend. More

"Another Satisfied Customer" Always a positive experience. Repairs are what they are. If you need it...you need it. But what you can count on at Joyce Koons, Buick, GMC is to get Always a positive experience. Repairs are what they are. If you need it...you need it. But what you can count on at Joyce Koons, Buick, GMC is to get advice on repairs that are absolutely required or needed. Mr. Jeff Miller has been my Service Advisor for at least 7 years and had always provided me with quality advice!! More