Joyce Koons Buick GMC

Scheduled an appointment a week and a half in advance for the recall on my 2009 Pontiac G5. It took the staff 4 and a half hours for them to tell me that even though I had getting advance notice that the par the recall on my 2009 Pontiac G5. It took the staff 4 and a half hours for them to tell me that even though I had getting advance notice that the parts here unavailable till 4 days later. So had to waste another 4+ hours on another day to do the work. Great way to spend two Saturdays. More

We received friendly and courteous attention and every effort was made to satisfy our needs. When the vehicle we liked was not available in stock, one was located at another dealer's and brought in for o effort was made to satisfy our needs. When the vehicle we liked was not available in stock, one was located at another dealer's and brought in for our approval and acceptance. Every effort was made to meet our price expectations and all options were thoroughly explored. More

The purchase of my Buick Enclave was done professionally, efficently and effectivley. Andy was professional in demonstrating all features on the vehicle and working with the Sales Manager to provide feedbac efficently and effectivley. Andy was professional in demonstrating all features on the vehicle and working with the Sales Manager to provide feedback on my trade-in vehicle. Once the sales agreement was finalized, Andy made sure the vehicle was cleaned, my license plates were transferred, the gas tank filled, and the vehicle was prepared for my departure. More

We worked with a number of people. They were all friendly and tried to be helpful. However, we found they knew more about Hondas than Buicks. Some issues are still not resolved although, hopefully friendly and tried to be helpful. However, we found they knew more about Hondas than Buicks. Some issues are still not resolved although, hopefully they will be this weekend. Also the selection of Buicks was very limitted. More

Steve Hughes was incredible to work with. This is the 12th new car he has sold me. He also sold my children used cars on several occasions. Normal guy, no pushy sales techniques, answers all the question 12th new car he has sold me. He also sold my children used cars on several occasions. Normal guy, no pushy sales techniques, answers all the questions and works the financial deal to fit your requirements. Excellent financing options also. Steve is patient, knowledgeable, and easy to work with. I would highly recommend this dealership for both sales and service. Jim, the General Manager is so friendly and willing to do whatever it takes to please the customer. Highly recommend if you are in the market for a new or used car, go see Steve. More

We've really appreciated working with Koons, both for sales and service issues. The individuals we have dealt with have consistently been helpful and responsive. The overall atmosphere at Koons is posi sales and service issues. The individuals we have dealt with have consistently been helpful and responsive. The overall atmosphere at Koons is positive and conveys to customers a real sense of a "good business" environment. More

We came back to Koons of Manassas because we loved the We came back to Koons of Manassas because we loved the service we recieved five years ago. However saying that also want you as well as your colle We came back to Koons of Manassas because we loved the service we recieved five years ago. However saying that also want you as well as your collegues to know that the buying experience was not my our my husbands best experience for several reasons: - In 2005, when we purchased the 2005 Accord, from the online sales people it took 4 emails and 2 hours once we came in to complete the sale. This time, it took my being there over 3 hours on Thursday evening and then an additional 2 hours on Friday with my husband. - In 2005 the person we spoke with on the phone, and over the internet was the same throughout, that person made the final sale to us. This time, I was emailed by one person, called by another, test drove and "hung out with" a third, and the actually "sale" went to someone who spent little time with me (which I do not think was your fault but the fault of your managers having you run around as a "go get guy" instead of making this very easy sale). - Because or I am assuming because, I was seen on the Buick/used car side instead of the Honda side I beleive that your manager although he says he owns a Honda, had no clue what the features were in the Honda beyond what was written on the internet blurb he placed in front of me. Case in point, he did not know that the Lx did not have XM radio even when we and I spoke about it on the test drive, and then the next day my husband was told that I was talking to you about it, when I only spoke to him and he agreed, 2nd case in point, he had to ask you what the VSA function and when you turn it off, as well as if there was a multi disn changer in the car. - Finally, there was no post "out the door" service delivery inspection by the service department as outlined in the manual, no courtsey car wash or "look over" for dents, bumps or scratches as outlined in that service manual. Did you know that there is a small "scratch" near the rear passanger side door? Now I understand that it was night time and the that service was closed, I also understand that it was raining - however , there should have been a "rain check" or perhaps you should have had me pick up the car the next day, since my husband still had to sign the paper work. This was in anyone's book a very easy sale, My husband and I had already researched the product had many years of experience with the product, the only decision we were making that evening was essentially color. Which is why it was stressful the friday we returned and had to spend the additional time, attempting to mesh what I was misinformed the evening before and moving from dept to dept. Which of course caused stress between my husband and I. No one this buying trip was ever rude or inconsiderate, everyone was very personable.I would even say I had a great time Thursday evening. I would just hope that in the future, your sales people, even the product person, and even the service dept would get to know the product, so that there is no mix up with what features are or are not on a car. Even just saying "I dont't know, I can look it up, or find out would be a better answer. More

This was an excellent experience. I would recommend Koons of Manassas to anyone. The buying experience was very low key, and Koons let us take all the time we needed to buy our new 2011 Buick Lacrosse. The d of Manassas to anyone. The buying experience was very low key, and Koons let us take all the time we needed to buy our new 2011 Buick Lacrosse. The dealership is at a convenient location in the western northern Virginia area. More

We feel we got a great car for a good price - our mechanic checked it out & agreed. .................................................................................................................. mechanic checked it out & agreed. ..................................................................................................................................................................... More

Sheila was very friendly and nice to work with as I made the deal. However, on the day I was to pick up the new truck, a miscommunication resulted in Shiela's being off work. The rest of the staff was not a the deal. However, on the day I was to pick up the new truck, a miscommunication resulted in Shiela's being off work. The rest of the staff was not as attentive. They were unaware that I was even coming in on Monday, and they didn’t know which truck was mine. I was told, “I think it’s that one,” and I was only sure when I tried the key. In fact, I felt it was necessary to verify the VIN against the new registration because I know there was another similar truck in front of the dealership. Further, no one went over any features of the vehicle with me. There was clearly little time for the staff to deal with me. Instead of being escorted like a customer to offices where I complete the registration transfer from my trade-in, I was given directions like “go down the hall make a right, last office on the left.” It just made the wrong impression. I purchased this truck for my Dad, and I’m really glad that he wasn’t there at the time because I would have been embarrassed. Since Monday, I’ve been studying the user’s manual so that I can properly show him the features when I give the truck to him this weekend. I still don’t know why there’s an OnStar button in the truck and if anything will happen if I push it. I had expected the same friendly atmosphere in which I had decided to make the deal, but instead I felt like a chore the staff had to get done so they could move on to more important things. I had hoped to take a few pictures at the dealership to email to my Dad, but I took them at home instead. I hope this helps the dealership to improve because I do like the brand, and I do like the truck, and I did enjoy speaking with Sheila the week before when I made the deal. More