Joyce Koons Buick GMC

Koons of Manassas has serviced my cars for the past several years and I have found them to be efficient, honest and friendly when doing so. It is difficult to find a dealership who respects their cust several years and I have found them to be efficient, honest and friendly when doing so. It is difficult to find a dealership who respects their customers and gives them an honest evaluation and service experience. I am so glad I found Koons of Manassas. Thank you to the great service team. More

Very personable. This is the fifth car we've purchased from this dealership and we've been very pleased. They follow-up to make certain we're pleased with the process. In addition, we've had the cars se from this dealership and we've been very pleased. They follow-up to make certain we're pleased with the process. In addition, we've had the cars serviced at this dealership. They're very professional and make certain the work is completed with care. A nice bonus is a free car wash after they've performed any service on your car. More

I have been using Koons for years. Kevin has always taken care of my car. I can count on him to return all my phone calls and if I have any questions he gets back to me asap. I have never had a proble taken care of my car. I can count on him to return all my phone calls and if I have any questions he gets back to me asap. I have never had a problem with any repairs to my car and will continue to bring it to Koons for oil changes and repairs. Kevin is very professional. He always lets me know if anything is wrong with my car and what the cost to repair will be. More than anything else I trust Kevin. More

My recent experience with Koons has all been with the service department. Jeff Miller has been my service rep for a number of years and has always done an outstanding job. He is the reason we bring our service department. Jeff Miller has been my service rep for a number of years and has always done an outstanding job. He is the reason we bring our GMC to Koons for servicing. We have occasionally had some problems with how our GMC has been serviced, but Jeff has always made sure these issues have been resolved to our satisfaction. More

Jeff Miller has been my service contact at Koons GM for several vehicles and has always provided top notch service and recommendations. I always leave my vehicle for service and use the courtesy shuttle s several vehicles and has always provided top notch service and recommendations. I always leave my vehicle for service and use the courtesy shuttle service, which has als been excellent over the years. Bill Kingsley More

Service experience was very efficient. Reminders Service experience was very efficient. Reminders on-line and via telephone were helpful. Monthly Dealership coupons saved me money. Business Service experience was very efficient. Reminders on-line and via telephone were helpful. Monthly Dealership coupons saved me money. Business Center helped me stay on top of work. Cashier was very pleasant and helpful in handling coupons. Koons GMC service more efficient than Koons Honda service. More

Everyone was very professional. We had a snow storm the night we were scheduled and eveything went off without an issue. I loved the diagnostic review to let us know any issues with our car and the expense night we were scheduled and eveything went off without an issue. I loved the diagnostic review to let us know any issues with our car and the expense to fix it if we wanted to. Every step of the way we were informed. Thank you for the detail! Susan Reed More

Their Service Department has always been top notch and because of it we just purchased a vehicle from this dealership and its Sales department is also very good. I would definitely recommend this dealersh because of it we just purchased a vehicle from this dealership and its Sales department is also very good. I would definitely recommend this dealership. They have lifetime drive train warranties on your new and/or used certified purchases and on major repairs. They put a transmission in my Trans Am and my Silverado and were competitively priced on both. They also gave me a loaner to drive as needed and did a great job. More

This was a very good experience. I'm glad I purchased an extended warranty for my GMC Terrain. I hope I don't ever have to do use it but after this experience maybe it won't seem so bad. The support rep w extended warranty for my GMC Terrain. I hope I don't ever have to do use it but after this experience maybe it won't seem so bad. The support rep was kind. The automatic garage door opener impressive. Place was clean. I like the fact that they cleaned my vehicle before it was returned. Very good. More

I have known Jeff since 2002; he is not only accomodating but he is very flexible. If you leave a message, he promptly responds. When I have question(s) he readily answers the question without being condes but he is very flexible. If you leave a message, he promptly responds. When I have question(s) he readily answers the question without being condescending. Overall, the quality of service is very good. More