Joyce Koons Buick GMC

Every interaction that I have had over the past four years with the Joyce Koons GMC service department has been excellent. Every member of the staff that I have interacted with on this and previous visi years with the Joyce Koons GMC service department has been excellent. Every member of the staff that I have interacted with on this and previous visits have been professional, trustworthy and helpful. More

Auto Battery failed. Jump started vehicle and drove to dealership. Having previously purchased the batter in vehicle 4 yrs to date was suprised to hear that it is/was covered by parts for life of ownersh dealership. Having previously purchased the batter in vehicle 4 yrs to date was suprised to hear that it is/was covered by parts for life of ownership warranty. Battery was replaced at no charge. Timely replacement, completed satisfied. More

The visit was a great experience. Started as a visit to service and turned into an all day event in Sales! We purchased a used car and Leased a new vehicle. I would say the procedure was awfully lengthy service and turned into an all day event in Sales! We purchased a used car and Leased a new vehicle. I would say the procedure was awfully lengthy . But it was a two vehicle purchase/lease transaction! Amy is an amazing sales person, enjoyed our time with her and the team. Thank you! More

Originally, back in 2010, I was impressed by this dealership due to my prior purchases at other stores in the Koons chain. This store didn't fail to meet my expectations. Peter went out of his wa dealership due to my prior purchases at other stores in the Koons chain. This store didn't fail to meet my expectations. Peter went out of his way to locate and bring in the auto I wanted. All of the employees mentioned have given me exceptional assistance in this purchasse or the prior one. Wade and Matt have been particularly helpful in this sale. More

I liked that I was able to talk with the mechanic before he began his work on my truck. That was helpful and made me feel confident that we were on the same page............................................. he began his work on my truck. That was helpful and made me feel confident that we were on the same page........................................................................................... More

All was good as usual with my experience at Koons Manassas except for one thing. When I got in my car I noticed 2 empty but dirty food containers on the passenger seat. I returned them to the servi Manassas except for one thing. When I got in my car I noticed 2 empty but dirty food containers on the passenger seat. I returned them to the service desk. As I was driving away I then noticed a black grease mark on the passenger seat also. I did not go back to Koons to tell them as I did not want to get into rush hour traffic again. This was my first ever experience of this type going to them. More

Kim was very open and honest with me and went above and beyond to help me find the right car I was looking for while helping me get a great price. He greatly exceeded my expectations and I would highly rec beyond to help me find the right car I was looking for while helping me get a great price. He greatly exceeded my expectations and I would highly recommend him and koons for car sales. It was a true night and day difference between koons and all the other dealerships I shopped at. More

I did some research of the GMC Acadias and narrowed down to Koons and Route One Buick GMC. Heather was my initial contact and she reached out on Saturday, April 16th. I made an appointment for 2pm the nex to Koons and Route One Buick GMC. Heather was my initial contact and she reached out on Saturday, April 16th. I made an appointment for 2pm the next day on Sunday. Unfortunately when I arrived neither Heather nor Patrick were there that day. So I was first turned off that I made an appointment and drove 19 miles to a dealership for an appointment and neither person was there to greet me and no notification prior that they wouldn't be there that day. Frank Thomas ended up being my sales rep and he showed me the Mocha metallic GMC Acadia that I wanted to look at. Frank did a decent job and Ronnie was pleasant in financing. I do feel that the price was way above what I wanted to pay and there wasn't any real deal that I was given. I wanted to have my payments no more than $700 and due to the interest rate, I am paying $850 per month. I will refinance in a year when I've built additional credit. I also took my Acadia in a week later for the paint protectant and interior coating. I was informed later that I was ripped off. I paid $669 when my friends said I shouldn't have paid more than a couple hundred. I'm disappointed that I was taken advantage of as far as pricing was concerned. More

I called first before I came in to make sure that there would be enough time to get my truck serviced. As soon as I walked in, the service guy took care of me. It was my first time coming to Koons for a would be enough time to get my truck serviced. As soon as I walked in, the service guy took care of me. It was my first time coming to Koons for a service on my truck. I had printed some of the online coupons (GREAT IDEA!!) and was able to use them so I kept my cost down. The whole thing took about an hour or so and that was it. I appreciated the quick turn around on my truck and because of that, I didn't have to get up early on Saturday morning....a very unexpected surprise. Thanks guys. JB More

I do not like to be a negative person and complain but this is my second negative review and it appears that all Koons cares about is that they have a good review. The follow-up is horrible and unacce this is my second negative review and it appears that all Koons cares about is that they have a good review. The follow-up is horrible and unacceptable. Unfortunately, I get the run-around and the stall tactics and I feel this will continue until my extended warranty will be expired and then I am on my own with my own problem. I could easily sue for breech in warranty. I do not want to go that route but I feel they are leaving me no choice. I purchased a warranty through Koons GMC and the extended warranty. I continue to faithfully make my payments on a lemon car. They have their money so really what incentive do they have to make this situation right with me (other than my negative review). I wonder how they would feel if "Seven On Your Side" news media would like to hear my situation and help me get this resolved. I am promised someone will contact me back to work at what is in MY best interest but just empty promises AGAIN. More