Joyce Koons Buick GMC

Service was prompt and started at the appointed time. The staff was friendly. I was kept informed on the status of repair while waiting. Coupons also saved money. staff was friendly. I was kept informed on the status of repair while waiting. Coupons also saved money. More

I would like to take this opportunity to thank both Matt and Jeff in your GMC service department for the excellent customer service I receive each time I bring my vehicles in for service. When Jay left and and Jeff in your GMC service department for the excellent customer service I receive each time I bring my vehicles in for service. When Jay left and then Kristen, I was concerned since I had developed such a great relationship with both of them that I would not be treated the same and recognized for being such a great long-term customer that has also purchased two automobiles from you as well. Jeff and Matt have done a tremendous job at keeping me very happy and for taking the same level of care as both Jay and Kristen had in the past. Your choice in employees is excellent and they truly understand the meaning of customer satisfaction and continue to earn my business. Please commend them both and ensure that they know how much what they do helps to make this the most positive customer experiebnce I have ever had at any dealership I visited. They are kind...always greet you with a smile and ensure that you are fully aware of what's taking place and keep you involved in the process. Kudos to you Mr. Clancy for recognizing great talent when you see it and for having a well trained staff on hand to deal with customers service related concerns. Have a great day and a terrific July 4th weekend! Larry Goldman Haymarket, VA More

I began coming to this dealer last year for service e and have always found it easy to schedule service and the employees are consistently friendly and helpful. I had the opportunity at this visit to also te have always found it easy to schedule service and the employees are consistently friendly and helpful. I had the opportunity at this visit to also test drive some used vehicles and discuss a future purchase in a completely non pressure situation. I will definitely be back for my next purchase because of my experiences there. More

I have been a Koons customer for a numbe45r of years and will continue. Kenin Hall is the very best Service Tech. I will recommen Koons to all of my friends. will continue. Kenin Hall is the very best Service Tech. I will recommen Koons to all of my friends. More

On a 100 degree + day, my A/C was non functional. They were able to assess it late in the afternoon & have it back to me ASAP early the following day at a cost somewhat less than the original estimate! I were able to assess it late in the afternoon & have it back to me ASAP early the following day at a cost somewhat less than the original estimate! I remain truly grateful for their prompt & absolutely effective resolution of the problem in my 1998 Chevrolet Malibu. THANKS, Wayne R. Roy More

Kevin and Jeff and very easy to work with. They are always there to help me with whatever the issue is. They tell me what I need to have done and do it quickly and efficiently. They do not try to "up always there to help me with whatever the issue is. They tell me what I need to have done and do it quickly and efficiently. They do not try to "up sell" anything...which I really appreciate! More

While I had done my homework, I was greeted by friendly profesionalism. No perception of hidden agenda and all discussions were frank and clear. Definitely a good experience worth repeating and recommend profesionalism. No perception of hidden agenda and all discussions were frank and clear. Definitely a good experience worth repeating and recommending to others (and we have - on both counts). More

Thus service visit was for 1 itms: 1 oil change abd check up on belts, hoses, battery etc. @ to repair or replace right directional light. It was discoveed the fixture holding the light bulb had beome rusty up on belts, hoses, battery etc. @ to repair or replace right directional light. It was discoveed the fixture holding the light bulb had beome rusty because of moisture entering the area. The fixture was replace and a vent hole was drilled to help to keep the area dry. While there I also had them rotate the 4 tires, which I had purhased new from this agncy on my last visit there. I felt the workmanship was good and completely in a short span of time, Kevin, was the only agency employee I had contact with and he was cordial and professional as he usually is. The chare for the work was less than I had expected so it was a pleasant surprise. More

I think Jeff is an Excellent Service manager. He gives me the bottom line on my car, never tries to shake me down for profit like many dealiership departments do. We bought our used Yukon here from the s me the bottom line on my car, never tries to shake me down for profit like many dealiership departments do. We bought our used Yukon here from the sales dept and we service our grand am and yukon here regualrly. Jeff is outstanding. I truse him, which says alot, because I am ver yperceptive on "shaky" people. He fixes my car properly the first time. he leads the team by example, with his wonderful kind, helpful customer service attitude, and the way he presents repair options for my vehicle (best/worst case scenario). I really enjoy the Koons GMC dealership. When we buy the next yukon - we'll be back. Thanks! - More

I did not have the opportunity to meet the automotive technician but with both Mr. Swarthout and Mr. Roberts, I was treated with a great deal of respect. Neither gentlemen treated me as a woman who didn technician but with both Mr. Swarthout and Mr. Roberts, I was treated with a great deal of respect. Neither gentlemen treated me as a woman who didn't know what she was doing -- very important to me. In addition, as I came to have the tire replaced, a nail in the tire near the sidewall and non-fixable, Mr. Swarthout found a new tire for me in a short period of time and at a very reasonable and fair price. More