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Joyce Koons Buick GMC

Manassas, VA

4.5
1,085 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,085 reviews

January 09, 2021

Coming from out of town all i asked for was not to have my time waisted on paperwork, detailing, up charges, or other gimmicks like i have experienced before at other dealerships. Delroy came through perfe More

by rolandcard9719
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fernando ?, Delroy Clarke Jr
Jan 13, 2021 -

Joyce Koons Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. All the best, The Joyce Koons Buick GMC Team

January 08, 2021

Delroy was great to work with. He was very informed and never pushy. I felt very comfortable with him and completely trusted him through the process More

by Helen
Recommend Dealer
Yes
Employees Worked With
Delroy Clarke Jr
Jan 13, 2021 -

Joyce Koons Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. All the best, The Joyce Koons Buick GMC Team

January 08, 2021

My husband and I are extremely happy with the purchase of our 2020 GMC Acadia. Delroy was very knowledgeable and a pleasure to work with. More

by sgcperry
Recommend Dealer
Yes
Employees Worked With
Delroy Clarke Jr
Jan 13, 2021 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, The Joyce Koons Buick GMC Team

January 08, 2021

I had a very pleasant experience while purchasing a new GMC Sierra 1500.. Delroy Clarke was very professional and answered all my questions. I will definitely return the Joyce Koons Buick GMC for any futu More

by Flyn_squirrles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland was very professional as well and I enjoyed the entire experience. It was very quick and easy. , Delroy Clarke Jr
Jan 13, 2021 -

Joyce Koons Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, The Joyce Koons Buick GMC Team

January 04, 2021

I have a 2013 Denali Yukon which I purchased from Joyce Koons. It is getting older, and I know there is an upsell of work that needs to be done to it; however, I had the greatest pleasure of working with More

by cfehinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick - sorry forgot last name
Jan 07, 2021 -

Joyce Koons Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. All the best, The Joyce Koons Buick GMC Team

December 29, 2020

If you make plans for your next vehicle, purchase it here with Joyce Koons. Why? Because here they make the Impossible happen for you. In my case the vehicle I was looking for turned out very hard to get, b More

by Ralf Hesselbarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hughes
Jan 04, 2021 -

Joyce Koons Buick GMC responded

Ralf, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! All the best, The Joyce Koons Buick GMC Team

December 21, 2020

Good service. People friendly. Basic service and found out needed alignment. Seems to be done well having no issues. Would like a better military discount. Prices are a bit steep for the work. More

by specialforces.cadre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bussard
Dec 28, 2020 -

Joyce Koons Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. All the best, The Joyce Koons Buick GMC Team

December 14, 2020

Great place to buy a car from the sales to the service department. I would recommend this dealership to anyone looking for a great deal. More

by antione_monroe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delroy Clarke Jr
Dec 17, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

December 14, 2020

I was in the market for a used car for my daughter who’s in college when I came across a great deal at Joyce Koon Buick. I sent an email inquiry and a salesman, Delroy, contacted me right away and we made a More

by tonyawill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Carroll, Delroy Clarke Jr
Dec 17, 2020 -

Joyce Koons Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! - The Joyce Koons Buick GMC Team

November 30, 2020

Everyone at Joyce Koons was professional, courteous, and attentive to my needs. The entire process for buying a pre-owned car seemed to be well organized and efficient. Overall my experience was positive! More

by ebbylin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Falom Fitzgerald
Dec 03, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

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