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Joyce Koons Buick GMC

Manassas, VA

4.5
1,092 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,092 reviews

March 25, 2025

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative. More

by josephnjr73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Suthard, Delanta Alves
Mar 26, 2025 -

Joyce Koons Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that our service advisor was professional and knowledgeable. At Joyce Koons Buick GMC, we strive to provide informative and exceptional service to all our customers. We appreciate your feedback and hope to see you again soon! All the best, The Joyce Koons Buick GMC Team

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March 19, 2025

Steve Hughes, and Sahid Conteh have been very easy to deal with, and I have appreciated their straightforward approach. More

by KMac
Recommend Dealer
Yes
Employees Worked With
Steve Hughes, Sahid Conteh
Mar 19, 2025 -

Joyce Koons Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found Steve and Sahid at Joyce Koons Buick GMC easy to deal with and appreciated their straightforward approach. Your satisfaction means a lot to us. We hope to see you again soon! All the best, The Joyce Koons Buick GMC Team

December 06, 2024

This was the best car buying experience we have ever had. Our sales rep. David is such a welcoming individual. He has a great personality. We were given a fair price and financing was a breeze. Everyone was More

by foltzm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Williams, Aryan Shafiee
Dec 09, 2024 -

Joyce Koons Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had the best car buying experience at Joyce Koons Buick GMC. It's great to know that David provided exceptional service and that you found our pricing and financing to be fair and easy. We truly appreciate your family's recommendation and look forward to assisting you with your next vehicle. Thank you for being a part of the Koons family! All the best, The Joyce Koons Buick GMC Team

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December 02, 2024

Jeff is the best customer service representative in this location he is very kind & understanding helps solve any questions providing outstanding solutions More

by btmsluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Dec 04, 2024 -

Joyce Koons Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with our customer service representative. At Joyce Koons Buick GMC, we strive to provide outstanding service, and it’s great to know that Jeff met your expectations. We look forward to seeing you again soon! All the best, The Joyce Koons Buick GMC Team

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November 25, 2024

David was very supportive but also upfront with me on information regarding my trade-in, More

by shaft3799
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Williams
Nov 26, 2024 -

Joyce Koons Buick GMC responded

Thank you for taking the time to leave a review! We're glad to hear that you found our team supportive and transparent about your trade-in process. At Joyce Koons Buick GMC, we strive to provide honest and helpful service to all our customers. We appreciate your feedback and look forward to assisting you again in the future! All the best, The Joyce Koons Buick GMC Team

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November 25, 2024

The best customer service we have had in the auto industry! Delanta Alves goes out of his way to ensure your vehicle is maintained properly and doesn’t cost you more than necessary. The fact that the More

by regina_williams22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delanta Alves
Nov 26, 2024 -

Joyce Koons Buick GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Delanta at Joyce Koons Buick GMC. Providing excellent customer service and maintaining your vehicle efficiently is our priority. We appreciate your feedback and hope to see you again soon! All the best, The Joyce Koons Buick GMC Team

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November 22, 2024

I took my Chevy Colorado in for repair. I paid $1,000 for the work that was done however it didn't take care of the problem I needed fixed. The problem still remains. The truck went cold ru More

by tomfox2102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Riya Permasar, Delanta Alves
Nov 25, 2024 -

Joyce Koons Buick GMC responded

Thank you, Tom, for sharing your experience with us. We understand your concerns regarding the repairs made to your Chevy Colorado and that you are still facing issues. At Joyce Koons Buick GMC, we strive to provide satisfactory service. If you would like for us to take a look at your vehicle, please reach out to us. We wish you the best and hope to have the chance to earn your trust back in the future. All the best, The Joyce Koons Buick GMC Team

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Nov 25, 2024 -

tomfox2102 responded

The truck is in the dealership and has been since Saturday.

November 09, 2024

Dealership and Dave Williams were easy to communicate with because of their friendliness and knowledge of the vehicle. Even after purchase, he followed up with calls to check on our satisfaction and to a More

by darleneiboyles
Recommend Dealer
Yes
Employees Worked With
David Williams
Nov 11, 2024 -

Joyce Koons Buick GMC responded

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Dave Williams and the team at Joyce Koons Buick GMC. It's great to know that you felt supported throughout your purchasing journey and that Dave's follow-up made a difference. We appreciate your recommendation and look forward to serving you again in the future! All the best, The Joyce Koons Buick GMC Team

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November 08, 2024

David exhibited outstanding performance characterized by his cordial demeanor and extensive knowledge. His dedication to customer service, along with his comprehensive understanding of the vehicle, was exem More

by mgl.tfr
Recommend Dealer
Yes
Employees Worked With
David Williams
Nov 11, 2024 -

Joyce Koons Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with David at Joyce Koons Buick GMC. His dedication to customer service and knowledge truly make a difference. We appreciate your recommendation and encourage you to visit us again for your future vehicle needs! All the best, The Joyce Koons Buick GMC Team

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November 08, 2024

David was awesome and the overall experience was smooth. Will recommend people to go to David on the future. More

by jake.mcmahon2
Recommend Dealer
Yes
Employees Worked With
David Williams
Nov 11, 2024 -

Joyce Koons Buick GMC responded

Thank you, Jake, for your fantastic review! We're thrilled to hear that you had a smooth experience with us at Joyce Koons Buick GMC. Your kind words about David mean a lot, and we appreciate your recommendation. We look forward to assisting you and your friends in the future! All the best, The Joyce Koons Buick GMC Team

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