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2,415 Reviews of Joyce Honda - Service Center
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September 11, 2024
Solomon is an incompetent liar. I will never be returning to Joyce Honda for anything! Service or sales. This place is a joke. Stay away! This is the third time I’m writing this rev I will never be returning to Joyce Honda for anything! Service or sales. This place is a joke. Stay away! This is the third time I’m writing this review and the dealership keeps deleting it. No one at the dealership has yet to reach out to me either to clarify or hear my terrible experience. I called to have my windshield replaced because it was damaged while I was driving. I spoke to Solomon in regards to my windshield and the warranty and he said he would order my new windshield. When I called two weeks later to follow up on the order nothing was ordered for me. Parts transferred me to service. No one knew what I was talking about because Solomon never put in any notes on my record nor placed an order. Once I did finally get to speak to him again he said he never ordered the windshield because it was not covered under my extended warranty. He never called me back to relay this to me. He never even put a note in that we spoke about this even though it was a pretty in depth back and forthright between him and I. Then, I said well how can I repair the crack? He said send a photo. He never asked me to come in to see my windshield so it can be looked at or if it’s something fixable. I had to offer to come in. I did. Then he said ok I can have my “glass guy” repair it under your warranty. Great! He said you need to leave it all day. I said fine. He said would you like a loner? I said sure: Fast forward to the day of the appointment I arrive at 9:00am: he says sorry there’s no loaner for you! I said fine: I’ll leave it: and find a ride home. As I’m leaving, the service receptionist finds a “post-it” with my name on it next to the computer and it was supposedly my reserved loaner? At this point I was fed up and did not trust them to repair my car. From my first conversation with Solomon he was constantly confused, disorganized and just not clear on the processes of his own service department. Then they boil it down to the fact my husband gave his name when arriving for the appointment and not mine that’s why they couldn't find the loaner reservation. What a joke. How were you going to repair the car then? Who’s warranty were you accessing? Again, just a joke: no one can take responsibility for their mistakes and oversight at this place. Do not trust them with your vehicle. They lie to coverup their mistakes or lack of employee understanding of internal repair processes then blame it on the customer. Disgusting! More
by CCOOK
Verified Customer
September 09, 2024
The service recommendation included items for repair that had already been completed by outside auto service center. Otherwise, the service was met with a smile. had already been completed by outside auto service center. Otherwise, the service was met with a smile. More
by DCHAP0888
Employees Worked With
September 06, 2024
Every visit to Joyce Honda is a pleasure. Kelly and the rest of the team are friendly, knowledgable and clear in their communication. Your car is always in good hands at Joyce Honda. Kelly and the rest of the team are friendly, knowledgable and clear in their communication. Your car is always in good hands at Joyce Honda. More
by chrismolinaro79
Employees Worked With
September 06, 2024
I have a 2021 Subaru Forester so I was reluctant to bring it to a Honda Dealer for service. But Ernest has taken excellent care of our Honda cars, and I am glad I brought the Subaru. it to a Honda Dealer for service. But Ernest has taken excellent care of our Honda cars, and I am glad I brought the Subaru. More
by RCFAIRFIELD
Employees Worked With
September 05, 2024
Advisor located an issue affecting the vehicle and assisted in fixing it a timely manner. assisted in fixing it a timely manner. More
by PASSINGNOW
Employees Worked With
September 04, 2024
Sue is the best. Very efficient and knowledgeable. Very trustworthy. I will continue to service my car here Very efficient and knowledgeable. Very trustworthy. I will continue to service my car here More
by packer60
September 04, 2024
The dealership experience was okay but every time that the car would go for services the car would still come with issues. At some times , it was like they put minimal effort in trying to fix an issue. An the car would go for services the car would still come with issues. At some times , it was like they put minimal effort in trying to fix an issue. An example was that the car had a huge scratch on the bumber after it was supposedly inspected. After that they fix the bumper but underneath you can feel the scratch it just not noticeable anymore but not 100% fix. More
by JOSEAMAYA8444
September 03, 2024
Great customer service. Whole process was nice, quick and easy. Would recommend this dealership to everyone. Thank you Whole process was nice, quick and easy. Would recommend this dealership to everyone. Thank you More
by JASON.CHUN219
Employees Worked With
September 03, 2024
This dealership is the best I’ve encountered hands down. The sales team and service team are excellent. The sales team and service team are excellent. More
by ELOWKE
Employees Worked With
